El servicio del personal y la ubicación del hotel es magnífico lo recomiendo ampliamente y espero regresar más tiempo

Aunque no es culpa del hotel tal vez podrían hacer algo en conjunto con los demás hoteles con respecto al sargazo en la playa y en el mar pues no se puede nadar

L'emplacement les pieds dans l'eau. Aller au village par la plage. La bonne taille de l'appartement avec de quoi se faire un petit déjeuner. La possibilité de rester après le check out pour profiter de la plage

Après le check out et la plage, se changer dans les toilettes de la piscine.

The room has a full kitchen with a bar and a good sized kitchen table. The living room has two sofas and a coffee table. From the living room area, you go through a sliding glass door to a veranda/balcony with an amazing ocean view and a table that can comfortably seat 6. As you look out into the ocean from the balcony, you are looking directly east where you can observe beautiful sunrises over the Caribbean if you can get up early enough. From the balcony, there is a spiral staircase that goes down to a common grass area just over which are the steps to the private beach area. The private beach area is for Arricifes guests only, and there are always a sufficient number of beach chairs and tables with umbrellas available - first come, first serve. This private beach chair area is the best I've seen along Puerto Morrelos's long beach. There is ample space to set up your group's own little area, and my absolute favorite feature is the mature, tall palm trees which tower over the lounge area. They provide additional shade and the sound of the ocean breeze rustling their leaves provides a calming atmosphere perfect for reading and naps. At the end of the private beach area, the public beach begins where you can observe local families of many generations spending time together eating and drinking while the kids run wild. Vendors selling everything from handmade jewelry to fresh pastries, sliced tropical fruit, and jars of honey to whole fresh coconuts which they'll chop open with a machete to expose the coconut water which you drink with a straw. After crossing 30-40 feet of the white sand public beach area, you hop over a little pile of sargassum (arriving earlier and earlier every year) and hit the warm turquoise water of the Caribbean.

The beds, surfaces, and floors were pretty clean, but the whole place needs a deep cleaning. There was noticeable dust and dirt in the corners, on ledges on doors and windows, and around the edges of sinks and the toilet. The room also needs a lot of basic maintenance. The front and back sliding doors need to be replaced or fixed. The keys and locks get jammed and the locks aren't sturdy. All of the cabinet hardware, sink hardware, shower hardware, light fixtures, toilet seat, bedroom curtains, kitchen utensils, and appliances including the fridge are pretty old and need to be replaced. Very affordable modern looking replacements could easily be found on Amazon that would make a huge difference in giving the room a more modern, clean feel. The brown sofas and dark wood furniture also give off a very 70s-80s vibe. The walls and ceiling need some repair work. And all of these updates could be covered for a fraction of our 8 night room fee and need very little skill to do. There are also two more major but necessary updates that need to be made: 1. An AC unit needs to be installed in the living room or at least a more powerful ceiling fan or two AND a powerful oscillating floor fan. It was too hot to hang out in there during the day, and I wouldn't be comfortable sleeping there. 2. Something needs to be done about the sewage smell creeping out of the bathroom drain. It's fine for a while after a shower, but starts to smell again after a few hours. A temporary fix might be to install an electric vent fan and run it on a timer. Some air freshener and fresh flowers would also help. The following things aren't necessary, but I think would really make Arricifes stand out: 1. Provide guests with contact info for a distilled water and ice delivery service. 2. Provide bikes for rent with large baskets that guests could take to the supermarket. 3.

Location, staff friendliness

Poor internet, maid service twice in 6 days,

Location and very friendly and helpful staff

Old building and shower didn’t have hot water every day

The location is hard to beat and the room had a mini fridge. Water pressure and warm water were nice. The gentleman checking us in late was very nice.

The room was TINY, with no space to open luggage, not even a luggage rack. My mistake for booking the cheapest room, but I never expected it to be this small. There was a large cockroach in the bathroom upon our 1:30am arrival. The AC only worked for a short while, then was just blowing warm air. Far too hot for a beach location. All in all, I was hot, humid cramped and afraid of additional cockroaches coming out of the sewer.

La ubicación es excelente, a 50 metros de una hermosa y tranquila playa. El hotel tiene reposeras, toallas y sombrillas en lugar exclusivo frente al mar.

No me gustó que hubiera que avisar con 24 hs de anticipación para tener el servicio de limpieza de habitación que está incluido en la tarifa. Cuando reclamamos por no tener realizado dicho servicio el personal informó que habíamos firmado las condiciones generales al momento del check-in (la letra pequeña de un contrato de adhesión, una página A4 de condiciones que no leimos) y que también eso estaba informado en otra hoja A4 pegada en la pared de la recepción. Además nos dijeron que ellos no tienen obligación de advertir al pasajero sobre esa condición. Cuando les hicimos notar que nuestra reserva de Booking indicaba que el derecho a cancelar ese servicio era nuestro, previa consulta con un superior, ofrecieron otra habitación. Ya era tarde porque nos íbamos en la mañana siguiente y teníamos que mudar todo nuestro equipaje. Incluso una recepcionista se comprometió a enviar el servicio aun avisando el mismo día pero eso tampoco ocurrió. El WiFi se cortó por períodos de varios minutos. Encontramos dos cucarachas de tamaño grande cuando nos duchamos.

Location. The staff was pleasant and helpful.

Constant plumbing issues. Not hot water first 24 hrs. Several periods of time no water. Partially flushing toilet. Sewer stench in the shower. Broken furniture/appliances. No refund we had to leave because an ant infestation all over food, counters, sink, cupboards, etc.