Private and secure

Beach was disappointing, required golf cart taxi to and from restaurants, dood was bland. No salt/pepper on table. And a speech on why not on the table. No A/C in Oceana restaurant. The best thing was the service people.

I was there for a buddy's wedding. Your staff literally booted the BRIDE & GROOM off of the property over 1 week before their HONEYMOON was supposed to end. The reason they gave is that the night before (which happened to be his wedding night) "he head-butted an underage guest" whose mother would like to press charges against him. He was further told "the interaction was captured on video." He requested to see the video and they denied him. The supposed incident took place shortly after 10pm on Sunday, March 10, 2024. We know the exact time because his wedding was set to end at 10pm, and over 30 guests walked from the wedding to the bar next to the main lobby to continue the party after the music concluded. There were many young people staying there for Spring Break, and many of those kids were in the same bar after we were. At no point was the Groom ever alone in that bar, and over 20 of the wedding guests were standing next to him at the bar having more drinks because it was immediately after the wedding and we were all still having fun. Your staff refused to speak to any other guests about this incident (myself included) before unilaterally kicking them out. Your staff gave them until noon to check out on Monday the 11th. I know this because I HAD BREAKFAST with the Groom myself that morning, and said goodbye to him when my airport shuttle was scheduled at 11am for a 3pm flight, only to again meet the Bride and Groom inside the Cancun International Airport at 1pm that same day. Your staff utterly failed to research this issue before cutting short their honeymoon, offered zero refund for over 1 week's worth of additional stay, refused to show the video (which we doubt even existed), and refused to interview any other guests who were present and can vouch that no fight ever occurred. Even stranger, they never bothered to contact the authorities or "press charges" when he was so clearly identified on the video!?

Food

The property was beautiful and very well maintained.

Food sanitation practices were not maintained, causing us to get sick at the resort early on at our trip. Proper cross contamination and salmonella preventative measures should be enforced strictly to prevent guests from getting sick.

The staff is incredible. Cannotndo enough for you.

Very poor quality alcohol intentionally served from top shelf bottles. Its dishonest.

Great service. Beautiful resort.

That I couldn't stay longer. It was such a good experience.

The beach is gorgeous and service was generally good.

The food in some places and occasions was unacceptable por the price paid. The pool area is too small, over crowded and noisy.

Some of the staff was rude the guys that drove the cart was really nice the beach attendant was rude. They just walk in your room without knocking. It’s only one smoke spot u can’t even smoke cigarettes on the beach . I picked a adult only resort and they have more rules than the regular resorts

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