Ambience, decor, small size. I didn't have breakfast. It was served rather to late for me.

Reception is in the busy bar area and the hotel has a homely vibe

The bed was quirky, but too quirky for me. No USB charging in the room. Noisy as people left the bar and the aircon/ heating did not work well

I have stayed at both locations and I love the quirky vibe and decor. I love the rooms and especially the bathtub. We were there during a beautiful snow storm and it felt like a fairytale despite the lack of service.

I found the bar staff at both locations super grumpy and unhelpful. This is extremely disappointing because the hotels are otherwise so very charming. The lack of effort in prioritizing the guest experience is the reason I won't stay at either location again. The bar staff all seem like great friends that you are disturbing my making requests (ordering food for example or asking for travel advice). There is little warmth or a feeling of making any extra effort towards hospitality. They also seem to prioritize the crowds visiting for high tea over those actually staying in the hotel. We did have a fire alarm go off very late at night and no hot water in the morning - the hotel compensated for this by offering to comp our extra expenses which was unsolicited and kind.

nice room

it was my partners birthday, the staff were so lovely and bought us complimentary drinks on multiple occasions! the hotel itself is amazing, SO quirky and so different to anywhere we’ve stayed before! would 100% recommend if you’re after good service, a new experience and good value in London!

My partner and I have always been big fans of Zetter – our first date was in the bar many years ago. As such, we’ve visited a number of times. We love the rooms and think the hotel as a space is wonderful, but I’m not certain we’ll be staying again. We feel that over time, the hotel has become very stretched from a service point of view (although we fully acknowledge that the industry as a whole is suffering at the moment). We had a rare, child-free night in London last week and opted to stay here. We went to the theatre and came back to enjoy a few drinks, only to be told at 10:45pm that the bar was closing. The staff were as accommodating as they could be, and we managed to squeeze an extra drink in, but it just doesn’t feel like the indulgent place that it once was where we could escape and be fully looked after.

location, plus very pretty, good staff, nice breakfast and cocktails- nice room

not much- room was a bit cold

EVERYTHING! this is literally how I would have my own home if I could.

I had to leave when my booking was up…! I’ll be back. wonderful.

we liked the fun taxidermy and decor around the entire hotel. the staff were extremely friendly and accommodating. drinks at the bar were also amazing! breakfast was great too.

it would have been nice if the room was cleaned while we were there and the trash was taken out.

great location, great design, big rooms

nothing

atmospheric bar in the evenings

friendly and helpful staff

Fabulous cosy, comfortable atmosphere with eccentric interior decor all creating a very convivial environment

Breakfast was quite expensive whereas we thought there was a fixed price option.

Quirky and bit different in quiet location

Shower blocked and sink slow to empty Breakfast not included No sachet/ctn milk had to ask for fresh..not always convenient

I liked the decor and quirkiness of the rooms. It was more interesting than staying in a standard hotel. The cocktails were also very delicious.

Some of the seating was too near the lift.