The staff, especially Miriam at the front desk very attentive, helpful and greeted with a great energy! Also enjoyed the benefits of the sister properties nearby

Due to construction on the road , the route is only one way leading to the property - you have to drive around (about 4 miles) to enter

Secluded, ocean lapping at your feet, hospitality, peacefulness, view from balcony

Food and location were great.

Bar/restaurant staff were generally great. I did however ask for a small plate of any fruit (not on the menu) and the staff ended up arguing with each other because one said they could do it and another said no because he didn't know how to price it. I ended up having to tell them to calm down and then bought some fruit from a shop nearby.

The service was incredibly good,food a bit pricey but worth it. they have a partner hotel which is a couple 100 m away with beach access and a wonderful Thai restaurant. the room was spacious and very stylish.

Stunning hotel, we felt so welcome and immediately relaxed with drinks at the sea front after our journey. I'd love to have stayed for longer, perhaps for a few years :)

No complaints!

Everything thing is fantastic. The food is expensive but incredibly delicious. Samual the restraint manager makes a wonderful cocktail. The Aperol spritz was our favorite.

i wish there was direct beach/swimming access at the hotel, but the sister hotel just Mezzanine is just a short walk away and has a great beach and swimming.

Staff was excellent

honestly AMAZING! the amount you pay is so good for the facilities, room, service and grounds. Most hotels in this area are really expensive but this I think is great value for your money. everyone was so lovely and attentive and you really felt like you were taken care of. little touches like different hot teas left on your bed every night and the welcome drink really made it 5 star. would recommend for couples who want a romantic getaway. also happy hour love it!

we personally loved everything. But the rooms may not have as much privacy as most people would like - we were in room 9 and it was not on the waterfront so not many people walking past our pool (just the staff). but to get to the cabanas you do have to walk past people pools, you do feel a little awkward.

the location, the layout and the restaurant everything was so magical and we were glad to be here in our honeymoon.

just one incident.. we did not like the attidutes of the receptionist when we were checking out, she did not asked us what currency we want to charge with our card and made us wait in the lobby while she went to check the room..

The view

We loved every single detail. The property is impeccable and every detail is beautiful! The food was some of the best we had while visiting and we ate in several different locations. our service was also amazing, everyone was so attentive and kind.

The one and only thing we missed was having a hot tub but that is just personal preference. We truly loved everything.

Friendly and very helpful staff. Facilities were great (pool etc, options for spa treatments) room was comfortable and clean. Very romantic focus on couples. Food at the restaurant was very very delicious - definitely a highlight!

No beach access from the property. Our floor became slightly damp when the air conditioner was turned off and the air con was noisy. Though our our stay was impacted by the weather (stormy and rainy for most of the time), probably not great value for money - felt very expensive for what was offered

Quiet, serene, and amazing staff

There were some ants in our room because of the storm

The room was really pretty. Much better than the photos on bookings

The meals at the hotel was overpriced to say the least. There is a very limited menu and when it rained we ordered lunch for 2 it came out to be about 80 usd. 2x-3x of what the town was charging

The bartender made me an amazing sparkling lemonade. I may go back just for another one of these drinks!

The location was ok

I don’t like the food. I had a dinner and got really sick for the rest of the stay( food poisoning). Plus it’s super expensive

Perfect romantic 2 nights stay near Tulum archeological site (went there with hotel rented bicycles along the coast). Staff very attentive and kind, especially Efraim at reception who helped us contact the airline for our lost luggage. Cocktails during happy hour worth it. Would stay there again if I go back to Tulum despite the many other choices available.

Nothing

I loved everything about this hotel. The service was above excellent. Everyone makes sure you have what you need and take care of you. The nightly turn down service was amazing. You get little notes. The pool was nice, breakfast by the cliffs on the cabana was amazing. If you love good environment, want to relax, and get amazing pictures then this is the hotel for you. There is nothing I would change except maybe stay longer if I could.

Even with the hotel itself being spectacular, i most enjoyed the staff. They were very accommodating and attentive to my needs. They took care of me even after I checked out and that is something I have never experienced.

The only thing wished they had was lighting on the street near the hotel. They had security available 24hrs to assist with escorting me to my vehicle which was very helpful.

This was one of our favorite stays ever! Absolutely obsessed with this hotel. It's GORGEOUS and in the perfect location- away from all of the hustle and bustle of the southern parts of Tulum, so you have a little more peace and quiet. Listening to the sounds of the waves crash all nights and the birds chirping in the mornings was perfect. The beds are super comfortable. The pool is great and there's so many places to lounge around. The staff was incredibly nice and super attentive. We were welcomed with complimentary drinks and delicious cookies. The hotel is also a 5 minute walk to some amazing restaurants, and less than two miles from the Tulum Ruins. I have nothing but great things to say about this place.

Everything was perfect!