The staff were really friendly and helpful throughout my stay. Great hotel in a lovely location, a pleasure to stay there.

My visit wasn't long enough :) Hope to visit again one day

Good location.

One entry into hotel is via steps so need notice to point visitors to slope on other side of building if have access requirements and/or heavy cases.

Spotless clean wonderful staff fab breakfast. Our flight was aborted on the runway it was 1.00am the girl on reception booked about 50 people into rooms I think her name was Paula she was amazing. We were actually staying for the weekend and loved this hotel so was happy when the airline used it to put up everyone on the cancelled flight. Well done to all your wonderful staff so professional.

Nothing 🙂

They stole are money and deposit money plus charged an extra 100 pounds Said they had witnesses I was smoking in room and I'm very heavily pregnant. Left me and my.daughter who has a lift prosthetic leg and my partner with 1 arm missing to walk the streets of Liverpool in a.coumtry we do not know. Then when I asked for money back she then insulted me even more by saying I was smoking drugs. This woman was horrible.from the start as she thought we where traveling "gypsys' because of are accents. Refuned 61 pounds out of 234 pounds. Even the workers said she's hard to deal with and they felt awful themselves especially because of my little 6 year old leg and heavily mentally disabled. I rung the police and they advised to report to booking.com and report to the bank as this happens quite alot. It all started over football tops then making comments about are accent and how dangerous are home country was. Not a kind lady at all. I demanded to see her proof of what she's accused me off and she just kept saying we have to leave. Anything could of happened to us in the middle of no where a country we don't know. Be very aware of this place

very clean lovely rooms . staff are so nice and friendly

Hotel was fantastic, directly across the road from station, great facilities restaurant and bar- all staff were amazing

The price! It was very expensive as we didn’t realize the grand national was on that weekend

everything!!!!

nothing!!!

Great location, really friendly and helpful staff, nothing was too much trouble.

Only 2 sets of towels and 2 mugs, tea etc but room was booked for 3 people

We have stayed at Marriott hotels previously, including this one in Liverpool. They are all excellent, and have never had any reason to complain. We will p, in future, definitely stay here again.. thank you.

Everything was very good nothing we didn’t like whatsoever.

Central location clean and happy staff

It is very well situated, the bed was very confortable and the room very spacious.

Our room was next to the Pantry and is a room used early in the morning by the staff and the door makes a terrible bang when close so we were woken up early every day. The rest of the doors in the corridor are quite heavy and they all make a very loud noise when they close.

Good location, short distance to bus and railway and only a 5-7 minute walk to the city centre Facilities newly renovated and nice Could be good accommodation, but...

At breakfast, there was little choice in general and especially on bread and cold cuts Staff at breakfast, annoying and arrogant Employees in the lobby bar who were not qualified, when they do not know how to make Irish coffee Employees who do not understand English well enough and only talk do not listen to the customer's wishes and needs Bottles, food trays and leftover food lie in the hallways for over a day several times

The room was lovely, staff went above and beyond for us. We had a lovely stay

The other rooms doors opening and closing sadly is really loud but the hotel can't do much about that

Facilities and breakfast

Bar prices excessive

centrally located, spacious

Great accommodation, friendly staff, great food and the perfect location.

Nothing

Locations great for exploring Liverpool and the hotel is in good condition with friendly staff.

Some room service left outside doors in corridor could have been cleared away quicker

I wanted to avoid a "step into the bath" shower, so the accesible room was excellent in this respect.

You were a bit mean with the tea bags

Eitt af uppáhaldshótelunum mínum í Liverpool. Hef verið þarna í 3 skipti.

Tvennt sem mig langar að benda á: Sturtan er frekar kraftlaus og óþægileg. Má vera betri og kraftmeiri. Morgunmaturinn er fínn en mætti vera meira úrval sem og það vantar meira úrval af áleggjum á brauð. Sérstaklega brauðost. Oft röð í ristavél og kaffivél.

Location is good

The room was very noisy the window didn’t close properly

Hyggelig betjening og god frukost / kaffe.

Ikke noe spesielt, men noe gammelt og slitt

el trato del personal muy bueno su bar muy bonito no pude ir a otras instalaciones su puerta de ingreso principal debe estar mas iluminado la puerta de ingreso posterior debe estar mas iluminado

La pantalla de TV en la habitación estaba muy baja. Deben de reubicar mas alto. La ducha era un desastre muy difícil de maniobrar no podía regular el agua caliente y fria a mi gusto

Location, super easy to get to everywhere from this hotel. Staff and room service were great.

Two bibles in my room. It’s a deal breaker if I see them again. Tech is outdated, and there are some funky plug sockets that need upgrading to this century.

The room was mazing. Clean and plenty of room to move about. Iron and ironing board was a bonus. Water was always hot from the tap and shower. Location was fantastic, a stone throw from Lime Street train station, Plenty of good bars and restaurants nearby. The staff were very helpful, polite and nothing was to much for them. If I go to Liverpool again, this is the hotel I will be staying in.

Location for train station. Very clean and comfortable . Staff very helpful

Only problem we had was tv not working

Excellent location close to station, theatres, shopping and walking distance to waterfront, museums and cavern quarter. Friendly staff and very comfortable room and bed. Would definitely stay again

Location great Friendly staff Clean and comfortable room

No hot chocolate in room!

Comfort & cleanliness. Close to centre

Expensive for 1 night. Bar & food prices over the top

A lovely, warm, cosy hotel... had a brilliant few days with the family. All staff were lovely, esp both guys at breakfast we had this week. Lovely lil bar in hotel. Nice and cosy also. Staff at bar very nice. Cant wait to return. My son used the gym and he loved it.esp on wet days it passed time for him. Food was amazing in hotel. Great location the hotel is in, minutes walk from everywhere.

Nothing really, just a Pity no swimming pool,esp with the price of hotel.

The location allows you to get around easily. It’s also very close to the train station if you are traveling by train to Liverpool. The staffs were always happy to help us. Very nice, clean, and comfortable bed.

Unfortunately, the toilet didn’t flush properly have to flush it a few times. For breakfast, there were many choices for you to choose from. But the tables and chairs, most of them always have some bread crumbs and the cutlery or cups on the tables, there always were something missing. I think they should clean it and make sure they are set up properly before letting the hotel guests sit there :(

close to everything, big and comfortable very clean

breakfast room was smokie from cooking the food, food at the bar on the ground floor was low quality