Good location for near by wedding

The inconsistency of staff when it came to being a platinum elite member and traveling with the staff.

Modern inside and has a pool and sauna

The pool closes early on a weekend

Facilities Location Price Breakfast

The room we stayed in was described as an executive suite, with a king bed. This wasn't what we got. The king bed was two single beds pushed together. Therefore, it wasn't comfortable, as where the beds met in the middle, it was digging into our backs. However, the rest of the room was great value. Very spacious and great value. It was just a shame that we didn't get a decent night's sleep.

Spacious

Nothing

Everything was great from checking in to the room and the food in the bar

Beds a bit short

Great choice at breakfast and very well looked after by staff. Good facilities in the room.

Nothing

Room size was good. Breakfast was good.

Room was cold and bathroom was very cold. Service in restaurant in evening was slow.

Despite reservations expressed above, the location is convenient for an overnight stay, if traveling. Reception staff were very helpful and friendly, as were the restaurant staff. The quality of the food itself was reasonable. The value of the food was average, and drinks were on the expensive side. The bedroom and ensuite bathroom were very adequate, clean and the bed comfortable. The value of the accommodation was good.

Located on main intersection between A1(M) and A66, so you are very restricted where you can walk, and it tends to be noisy. If you have a room to the rear of the property, there is less noise. The dinner menu was rather restricted, especially if you wanted a quality meal, and no green vegetables were offered. The menu may have been restricted due to lack of guests due to the Covid-19 epidemic.

Bed was comfortable

You can hear the motorway and the room was far too hot

Excellent breakfast. Good choice and well cooked. Clean tables. Excellent staff especially Jasmin who was very helpful and her smile brightened up the dining room.

Coat hooks in the bedroom. Clothes hooks in the bathroom.

Room, Breakfast, Location, staff on the morning shift.

Night staff - rude, unhelpful, patronising

Staff were nice but needed to call 3 times to get the correct invoice sent to me.

The bed was atrocious, dipped in the middle.

Breakfast was very good value for money, coffee was great. Bedroom was very good and comfortable

Car park was very full

Convenient location

Mattress was uncomfortable.

Usual convenient location, easy parking

Room was at front of the hotel and there was traffic noise all night. On all the other stays we have had at this hotel we’ve had rooms at the rear which were perfect

Breakfast was nice, both continental and cooked. Plenty of choice. Lovely reception bar area.

Room was large but very dark and in need of some TLC. I lost a necklace I think in the car park if anyone has found this please contact the hotel or myself. It is white gold with a cross and has huge sentimental value. A reward will be offered.

I am EXTREMELY unhappy that there was absolutely no internet access for my total stay. One of my main reasons for staying here was for WiFi access'. I would like to understand what compensation is given for this major issue

Convenient and dog friendly

N/a

It was a great location for visiting our son in Catterick. The breakfast was lovely. Catered for vegetarians too which was a bonus!

Our bathroom had dried on urine splattered on the floor.

Location

Leaking roof in bathroom from room above found in morning so unable to use our own bathroom in morning

There seemed to be a shortage of staff behind bar Had to go look for someone