Leuke kamer met balkon. Prima bed en douche en een ruim zwembad. Het restaurant is ook mooi en het eten daar is ook heerlijk.

Locatie is niet super leuk. Donkere vage straat. Een 15 min lopen naar het centrum en in een niet fijne buurt ( als alleenreiziger)

Very nice hotel, well located, friendly staff, welcome drinks was a plus. Options to rent bikes and motorbikes for a good price.

No hairdryer and the water of the shower wasn’t very hot.

Appartamento grande e pulito, comoda la cucina, molto bello il giardino interno con piscina, personale gentile e disponibile, comoda la posizione. Raccomandato.

Every staff member I interacted with at XscapeTulum was friendly, helpful, and very professional! My room was clean with a minibar fridge and I particularly loved the private patio. The on-site restaurant was nice; so was the pool. I loved the beautiful grounds with lots of trees and plants and the birds flying around and singing! XscapeTulum's location was good for visiting Tulum Centro. They organize trips which was so convenient for me.

The shower water didn't get hot sometimes and the water pressure was lacking. There was a whirring sound all day and night which impacted my sleep at night…it sounds likes a washing machine that just never stops. I informed the staff during checkout and they seemed to think it may be the building's water pump. I recognize that there may be nothing they can do about it but figured I'd mention it.

Lovely spot just outside of the main strip, about 10min walk from the bus station. Welcome drinks great, friendly staff. Room was great, big with a balcony and hot shower.

Sehr schöne, gepflegte Gartenanlage.

Wir hatten gar keine Möglichkeit zumindest nur einen Kaffee zu machen. Es gab im Zimmer nur 2 Gläser. Bad roch extrem nach Abfluss. Unser Doppelbett war extrem schmal. Kein Fernseher, kein Fön und löchrige Handtücher (sind eher Putztücher) in einem 4* Hotel?! Wir freuten uns auf die Terrasse im 2 Stock, jedoch ist der Ausblick auf den Garten von einer Mauer verbaut?!? Wer macht sowas??? Hotel liegt neben einer stark befahrenen Straße. Im allgemeinen waren wir eher enttäuscht.

La piscine est agréable. Le restaurant de l'hôtel propose des petits déjeuner à prix raisonnable. Location de vélo et de scooter disponible sur place.

Jaccuzi vide à l'arrivée mais il n'y a pas assez d'eau chaude pour le remplir ET prendre une douche. Manque d'intimité compte tenu que le jaccuzi est à l'avant de la chambre et donc beaucoup de passage pour les chambres en rez-de-chaussée. Trop peu de transats pour la piscine vu la taille de l'hôtel. Très mauvaise odeur d'égouts dans la chambre qui n'est pas partie du séjour.

Personnel prévenant Beauté du lieu Déco exotique

Petite odeur de renfermé dans la chambre

Concerto fino alle 3 di notte nella struttura accanto, non siamo riusciti a dormire un secondo.

Todo muy lindo, un oasis en el medio del centro.

Lo unico para hacer mas facil a nosotros los extranjeros y creo que a ustedes no les influye tampoco, es entregar la factura al momento que uno hace el check out para asi poder descargar los tax cuando uno se va del pais. Y no tener que estar a la espera de que llegue el mail.

El lugar es precioso, te atienden muy bien.

La ubicación no es tan buena, puesto que para llegar hay que pasar por calles desoladas.

Fantastic location - beautiful grounds and pool area and very helpful front desk staff . Great value , highly recommend

Nil

Great hotel for a family vacation. Large and comfortable apartments with kitchen. Friendly staff. Thorough cleaning everyday. Very nice and clean swimming pool and garden.

Location is a bit far from the center and the beach. The restaurant services require improvement.

Big, clean room, very nice staff

None

Very clean. Great pool. Lovely staff. We could rent scooters and bikes which was great. Food here is yummy too!

Towels changed just once in the 7 days we stayed there. Often toilet rolls not replaced so had to go get more (on 3 occasions) location is perfect if you want to be close to town but the town is not great. I would definitely recommend to stay near the beach.

The staff was very helpful.

1. The upkeeping to the room was very disappointing. We had no choice but to still because of the cancelation fees. 2. The hot tube had mold, flying water bugs and mosquitoes. The bathroom shower was dirty 😩 😒 3 Every day, my husband and I were unable sleep due to the Construction workers sitting in front of our window talking and laughing until I finally asked them, "Move because we were trying to sleep. 4. The cats 🐈 were also disrespectful, making noise 😤 because they were not getting along. I would not recommend anyone to stay here.

Exceptionally friendly caring Staff. The Food was fantastic well prepared and healthy, locally grown. The beach is not nearby, but is easy to get to. The water is so clear and warm. I enjoyed how the restaurants are outside covered and,in the native plants and trees. The pool is never crowded.

Friday night was noisy due to the local bar nearby. Otherwise, it is very peaceful and relaxing.

Staff was amazing, always kind & willing to help. Pool was perfect after a long day in the heat. The food from the restaurant was great (but a bit pricey)

The kitchen was missing the most basics kitchen tools. The oven wasn't working, the stove was broken, we had to borrow a knife from the restaurant & scratches from the reception to get the stove to work.

Nice grounds with central pool, private rooms and location. the most friendly bar staff!

Unfortunately one of our rooms had issues with sewerage smells but this could be anywhere in Tulum

Courtyard is beautiful. A little oasis in the city

The hotel is beautiful and location is great. They have a nice restaurant and bar . My room (after a change ) was very specious. Big nice jacuzzi , nice and polite staff. Would definitely stay here again.

Not sure the floor in my room was mopped as it was really dirty. This was obvious each time we walked bare footed. The water in the bathroom is salty and also I think the water in the jacuzzi can be a little warmer (hot top not really working) and cleaner too.

Everthing was well done friendly stuff the property is beautiful and treated with love