It’s was a beautiful jungle themed boutique hotel with AC

Everything was over priced. I couldn’t justify the cost for the service. They also snuck auto gratuity on our bills and we later found out that the staff was supposed to ask. We stayed at hotel YellowNest which we thought the hotels were pretty comparable. Our stay at yellownest was much more pleasant for 1/2 the cost of Bardo.

Location is great. The hotel is in the middle of the jungle with top class facilities. The pool, the Yoga area, and the rest of the facilities are beautiful. The suit was stunning with a very nice outdoor shower. The food was great and staff were very friendly.

Great staff. Fernando took such good care of us. Loved the yoga classes and the temazcal experience. Our room was amazing.

L intimité. L expérience client. La décoration. Le chic total. La restauration exceptionnelle et le service parfait.

Rien

Beautiful pool and serene courtyard. Loved the plunge pool at our room. Loved the interior of room and outdoor shower. Quiet and peaceful area.

Directional signage to the Hotel

Le confort et le luxe exceptionnels!

Peut être le prix des petits déjeuners

The hotel is very calm and private. You feel like you are the only persons in the hotel. Very clean and nice the service is beyond great

The hotel is so so far from the sea. And in Tulum there is no free beach you need to pay hundreds of euros to the hotels with beach clubs

The breakfast/food was amazing and all the hotel staff were very courteous.

The staff was incredible. They made our experience amazing!

Absolutely nothing. 10/10

I love the villa and the entire hotel. Perfect relaxing stay for couples and individual. Villa is super clean and a really nice vibe. They have two pools and two restaurants that are offered.

I would say be prepared to pay for everything. We were charged for distilled water. I was also charged for happy bday balloons for $75.00. Nothing is complimentary there. Also I am a picky eater and didn't really like the food. We went off the premises everyday.

Hotel Bardo was the perfect getaway. The staff were all so amazing and attentive- Special thank you to Jay and Mara for reassuring our stay and making sure our weekend was nothing short of amazing. The grounds were well maintained, location was great, love love the complementary yoga and the food at the restaurant were so tasty.

On our last day we ran into an issue that could've turned out so unfortunate for us, however Mara was sure to turn things around and we were greatly appreciative of this

Me and my husband had a three day trip away from our kids for the first time and Hotel Bardo exceeded our expectations. We did not want to leave. Will definitely be back again next year.

Everything was great but I’f I had to pick one thing , the A/C only blew over the bed area instead of the whole room; would of been nice to have it in all surrounding areas.

Amazing venue, service, property

A little far from the town/beach. Costs about 600 pesos to get to the nightlife scene which adds up.

Everything. This is my third time at the bardo/una vida property.

Nothing

The staff at Bardo were lovely and very accommodating. We stayed for our honeymoon and they left us a lovely note and cheesecake for when we arrived. The place has a very relaxing vibe and the beds are comfortable.

The location is quite far away from the beach area of the town. The rooms are super cute with lovely styling however the shower door isn’t properly sealed and we had a big issue with mosquitos getting in to our room, especially at night time. We got bitten a lot when we were sleeping. The staff were great with helping us but there was no real way for them to prevent them getting in. The other thing to mention is that it is really expensive here!! The food at the restaurant and drinks by the pool are $$$. We were even charged a compulsory $20 (AUD) service charge for the few drinks we had by the pool one day. Also when we checked out there was many ‘taxes’ we were made to pay that one would presume would have been included in the price when you book.. There were also drinks on our tab that were not ours. The hotel staff did take them off though.

The concierge/reception team were amazing Nice boutique hotel in a calm area

There was no TV in the room The private pool wasn’t very isolated

The front desk was nice and friendly. All the staff were kind. Our room was perfect. The pool was gorgeous.

The privacy of the rooms and the hotel atmosphere

The price of everything in the area was 3X what I paid anywhere else in the country

The property itself was beautiful. Everything was amazing.

In complete transparency, my boyfriend was incredibly rude to staff (so I understand why we aren’t their favorite customers). However, they charged my card the amount for the room and still charged my boyfriend the full amount of stay. When I asked what the charge was for, they immediately were defensive and claimed it was ‘not their brand’ ….which is impossible considering there is one hotel named ‘hotel bardo’ in tulum with their location attached. They told me to dispute it to my bank, and the bank did confirm that it was in fact hotel bardo that charged. Hotel bardo apparently said I never showed up and it was a ‘no show fee’, they actually cancelled my booking on booking.com and said I was a no show so I lost all rewards I was supposed to earn on that booking as well. I understand my boyfriend was far from pleasant, but do not feel it was fair that I was the one who literally had to pay for it. now I am dealing with many issues with my bank and had to get a new card - in which my vacation has now been made incredibly difficult considering the fact I only have one other credit card which is an Amex and not accepted at most facilities. Given all this, no matter how amazing the property was, I would never recommend this property to anyone ever. I truly have never had this happen and feel incredibly screwed over.

We loved EVERYTHING! The service was incredible, the facilities were amazing. Having bicycles available was great, and meant you could easily head to Tulum town and explore! Highly recommend eating out, but the food at the hotel is so good that you could also just stay there the entire time. Would love to come back one day! Aroma coffee is great for breakfast if you want to head out. La Negra Tomasa for dinner. Tropi Tacos for a cheap lunch - get a ‘special plate’ option.

Something to be aware of is that it does feel like it’s in the middle of nowhere when you first drove there. But don’t be worried. Once you arrive it all makes sense!

The customer service of ALL THE STAFF at the Una Vida property (I was unexpectedly upgraded to the Jacinta house) is simply unmatched! I traveled alone and every single person from the hotel bardo/una Vida property greeted me and followed up on my stay and comfort with genuine concern that my trip was everything I needed and then some! I will definitely be back! The property is so serene and peaceful. Highly recommend!