Very comfortable hotel and friendly staff! Very good food for dinner:)

The tax of the stay need to be updated as it was more than what was on booking

De vriendelijkheid van het personeel, de sauna en het zwembad. Het heerlijke ontbijt en diner.

Het geluid van buiten. Veel autoverkeer. Onze rolluiken werkten niet. Daardoor ook erg warm in de kamer. Het dekbed is voor de zomer te dik. Voor mij te warm.

酒店招聘的员工非常优秀，特别是在餐厅工作的一位非常高大的白人男士礼貌、乐于助人，另外一位工作时总爱哼歌的女士则不怎么样；前台的lily 开朗幽默!

和酒店招聘的优秀员工相比，前台的芭芭拉女士，正因为她也许是家族式酒店继承者，更应该把家族的酒店用心经营，而不是在前台发泄情绪。对入住的客人吼到，“那你觉得我应该怎么办？”那是非常不礼貌的，有时这么好的一家酒店交给职业经理人也是个不错的选择

早餐超级好吃，服务人员的态度也很棒，全程贴心地服务让我感到十分开心。前台的工作人员也特别热心，因为我到达时间早于下午2点，它们还为我办理了提前入住。客房外的风景也特别棒，室内温度也很舒适。

拖鞋不舒适，希望可以提供人字拖之外的选项。

The hotel was beautiful. The grounds were amazing.

The front desk was not as helpful as they could have been and the waiters would run into the kitchen and disappear after they sat you.

beautiful grounds, nice outdoor pool, spa services, great breakfast in a lovely bright and airy room, walking distance to town center, restaurants and cable cars, rooms are large and very comfortable. The hotel is right on the road, but rooms are soundproof, it was really quiet.

Concierge service could be much better. We asked for restaurants suggestions and help with reservations and were told to Google and call ourselves. Any other hotel we stayed at in Italy would take a better care of us. Breakfast servers were hiding in the kitchen. There is a sign that the egg dishes can be ordered. The servers did not offer it even once and seamed like they were avoiding offering egg dishes as much as possible.

The staff was extremely helpful. The hotel was in a perfect location with easy access to the bus cable cars and town center. The rooms were spacious and impeccably clean. The food and meal plan were also excellent.

We loved everything about this property.

The property is very beautiful, with every detail perfectly designed. Great location, just a short walk up the hill to the quaint village. Be sure and eat your meals at the hotel, as the dining is superb. The gardens are amazing, with lots of seating and beautiful flowers, a lovely pond and crystal clear heated pool. The property was designed with the guests comfort, enjoyment and love of beauty in mind. The owners are onsite and the people who work at Luna are very engaged and helpful. Don’t miss out on the Luna Spa, the facilities are top notch, the treatments are amazing and affordable. Also, the underground parking is perfect I would highly recommend this gem!

The rooms are really lovely, smaller than I would like, however they are nicely appointed, with beautiful details like coffered ceilings and beautiful wood doors. The shower was small and leaked and our room was a little noisy, as it was on the street. Be aware that there is no A/C, it was quite warm in July. Lastly, an iron or steamer in the room would be helpful. These negatives are absolutely not deal breakers, as the quality, beauty and attention to detail far outweigh any negative issues. I would absolutely stay here again.