Everything was amazing

It was perfect

Wow, what an experience! Amazing food, amazing hospitality and beautiful surroundings.

Nothing, everything was superb.

I stayed in 2 different ryokans and this one was definitely a better experience! The room is super confortable, the mats were super comfortable. We had a private open bath which actually we have almost not used since the Onsen downstairs could be used privately without extra charge!!!! It is super near to Moto Hakone and they offered to pick us at the 7 eleven but since we didn't have luggage it was not necessary.

Kaiseki food is not really for me hahaha I don't like its texture. However the service is great!!!

- Traditional Ryokan with amazing views if the Lake - Helpful staff who tended to all our needs - Delicious kaiseki style food (no less then a Michelin Star restaurant) - Private onsen in the room (balcony) as well as the public onsen which was also available upon reservation (just for your group)

- Breakfast made of mainly fish was not my cup of tea -- but that's just me. If you are open to trying traditional Japanese breakfast you'll love that as well!

Located right in the heart of Hakone, excellent public baths and also own outdoor hot bath was very peaceful. Friendly and generous hosts.

It was a great experience. The meals were amazing and the staff very friendly and always willing to help. The lady who looked after us was very attentive. It was great to be able to lock the door and have the whole public onsen to ourselves seeing I have tattoos. Although the private onsen as part of our room was a highlight.

It’s pretty good and great the hot springs were great, dinner and breakfast were a unique experience

considering the value the staff was pretty sloppy to the price demand, but it was considerably good value comparing to other prices.

The meals were delicious and meticulous, we had both dinner and breakfast served in our room. The staff was friendly and we were able to communicate in English. The facilities were clean and had everything you could’ve asked for. We had an open air bath in our room and we’re also able to use the private onsens. It was a plus for us too because both male & female were able to enter the private onsen at the same time. This was one thing we looked for in particular since we both have tattoos so the privacy was a must for us. The location is great, very close to the bus stop & the hakone shrine which was one of the sights we wanted to see

Construction was being done outside our window but that was out of the control of the staff.

Amazing staff, secret proposal where I told the staff/owner and they helped me arrange flowers and made the night extra special. A very traditional ryokan decor but not dated. The room was extremely clean . Dinner was an 10+ course meal made with fresh ingredients. The private bath was a treat, walking out in the middle of winter relaxing in a hot spring. On a sunny day, the second floor suite will have glimpses of mt fuji. The location was perfect, very central in motohakone and 5-10min walk from the transport hub (ship/bus). For those who would enjoy and appreciate an authentic Japanese experience, stay here. Be culturally sensitive and you will love this place. Only a few rooms as with all traditional ryokans, so book early

Nil

Friendliness and the food

Mosquito bites coz we forgot to close the room onsen door quickly

Amazing staff, couldn’t be more helpful. We had the most incredible dinner followed by an awesome private Onsen. Loved staying in a traditional ryokan with such wonderful staff. Highly recommend.

Very nice hotel and really nice people!!