The owner was very nice and responsive, so the communication was great, but the house needs a lot of work and cleaning! Sheets and towels were a problem with not being clean or having enough. It’s a catch twenty two bc the beach access and location are GREAT!!!

This is our second time to Casa Neptuno and we absolutely love it. The first time we were here in April with 3 of 4 of the kids, this time just the 2 of us came down for some R & R and to get away from the cold. The property is only 1/2 hour from the airport and easy to get to. If you want things to do, there are plenty; if you want to just relax, its the perfect loaction; you are a 2 min walk from the beach with beautiful views. The next door neighbor's dog can be annoying but otherwise nice and quiet. We will be back!!

Overall good experience, just wished we had access to washing machine. Close to the beach, and centrally located to east of the island.

PLEASE READ THIS ENTIRE REVIEW AS WELL AS OTHER REVIEWS LEFT BY OTHER PEOPLE. First of all, I couldn’t keep count of how many things were broken and/or not in proper working order when we checked in. Lights in bathrooms, bed frames, clogged sinks, to mention a few. The place has a terrible bug problem. We found bugs on our beds, bathrooms, kitchen, and even inside the iron (beats me). We rented this place to have a small wedding and the owner waited until we could no longer get a refund (we prepaid for the whole stay in full) to tell us we needed to pay an extra LARGE FE out of which allegedly 30% would be refunded. At this point we had no choice but to pay. Apparently the location of this property is notorious for power outages and this property is NOT ready for them. While staying there (2 adults and 5 kids) we lost power for about 20 hours. The water is linked to the power so NO WATER EITHER. When we contacted the owner all he said was “that’s the government’s fault, I can’t do anything about it”. But he could. BOTH our neighbors had generators, they knew what’s up, they knew this happens often. This was just terrible, the place quickly became a brick oven. I’ve never felt so hot in my life. No one could sleep. Food spoiled, the bathrooms were full of defecation because they could not be flushed, and there was no buckets or water source to do so. They have one of those blue tanks sitting outside with some water, but the faucet is so close to the ground that you could not fit a bucket and there were no hose. The front gate is electric so we couldn’t drive anywhere. A “property manager” was supposed to bring water and open the gate but he/she never showed up. There are a few other “amenities” that are “not listed” which is his excuse for them not to work properly. The house also has a washer and dryer that you’re NOT ALLOWED TO USE so if you’re planning a week visit for you and your family you better pack a LOT of clothes! In the end, the owner had the audacity to question some broken toy (literally a cheap toy) that I had no knowledge of and an outdoor rug that was in the grass and only refunded 20% of our already unfair fee/deposit. In our minds he should’ve purchased a small generator with the fee just to run the fridge at least. Please don’t be fooled by this place. Read other reviews. Don’t make this mistake like we did. Worst experience ever with a renter who simply could not care any less!!

We had the BEST time in Puerto Rico and a flawless stay at La Casa Neptuno… the location of this house could not be much better; it is on a quiet road with beautiful views of the island and quick access to a beach that is a hidden gem; a short shallow snorkel out and you are on top of a beautiful coral reef with brain coral as big as 3 feet in diameter. The house was clean, well air, conditioned, and handled our family well when we weren’t exploring the rest of the property and the island. We were delayed from flying home and fortunately Tinno was able to accommodate us for 2 extra nights… He was extremely helpful and readily available. We fell in Love with this island… we’ll be back Tinno!! Thank you !! DON’T MISS: Caribali rainforest park Kiosks in Luquillo for food and souverneirs Bio bay (do the late ride) El Yunque Richie’s Restaurant

Let's start with the good. The beach is awesome. A minute walk from the property through a private path. The beach is very calm or you can walk 10 mins down the beach and opens up to an area with waves if you like that. The house was clean and welcoming. The bad. The owner failed to tell us there was a demo/construction going on next door. Very loud starting at 7:30am. We had to leave the property during the day to avoid the noise and dust from the work. Afternoon, back to peaceful and beautiful. It definitely ruined the mornings, but there is plenty to do around the area.

I love this place!!!!! This was my third stay before sharing a review, and I have to say that it never disappoints! Just a 35-40 minute drive from San Juan airport is this beautiful beachfront house with 360 views of nature. Fully equipped and impeccably clean. You just need to bring your bathing suits and voila! And the host is super friendly and accommodating to your needs. My whole family loved it. I will definitely return!

We had an amazing stay at Casa Neptuno. Plenty of space for our party of 7. Loved the back yard and the private beach. Host was quick to answer any questions. Would definitely return in the future.