The location was beautiful and location to the beach was wonderful

The staff initially did not have the bell help us settle in with our luggage we had to track them down to get help ourselves. The rooms looked old and because of that they didn’t look clean, the grounds were not kept up, the main restaurant was only open for breakfast, the bar and grill only had limited food options, the pool area was not open and we were not offered a a discount due to the renovations to pool area, whenever I called the main number for assistance the phone went a recording and voicemail that could not take messages

Beach front.

Pool was closed

Beautiful location. The food at Saman was excellent

The front desk staff. They were rude and unwilling to help us when our water stopped working. Never offered to get someone to help us with our bags.

Beachfront location, beautiful place and beach, lots of amenities including a nice pool, a couple of restaurants and game rooms. Chairs at the beach were really nice add on. The staff were friendly.

The WiFi wasn’t working in the room. It’s a big down. Breakfast is INCREDIBLY expensive for what it really is. I wouldn’t recommend anybody to have breakfast at that location. Either buy some product at the supermarket and make sandwiches at the room or go somewhere else. The pool was a little bit muddy. Need maintenance.

The beach and Mountain View.

On the way to the hotel is too dark and too many potholes. When arrived parking lot is dark. Check in was fine. The room was not properly clean, Tv didn’t work the whole time, no wifi, stained and clogged toilet couldn’t get maintenance to come fix it. No extra sheets and no microwave. The pool was green and bottom was slimy not suitable for anyone to go in 🤮. Bugs 🪳 everywhere in the bathroom and in the bed disgusting 🤢. The property is in desperate need of repairs, maintenance etc. Overpriced food for not enough options. At Breakfast couldn’t even get my breakfast properly and the elder Rasta lady already requesting tips when all we wanted it was a to go breakfast. Overpriced regular breakfast as well not many options either. In the site it states that breakfast is included but you still have to pay for it don’t understand. Elder guy at the bar was the best customer service we received 🙌🏼.

* The electricity goes out at least once a week on the island. * At night with no electricity the hotel staff won't provide any flashlights to help guests find their way in the dark and there aren't emergency lanterns in the rooms. * The night we arrived there was no electricity so the staff couldn't run our credit card for incidentals. They expected us to write our credit card information on a piece of paper and when we told them we weren't comfortable with having our information on paper they said they couldn't give us a room. Even though we had prepaid for our 7 night stay! * Carambola has a backup generator, but the night we arrived they weren't running it. Until we refused to write out our credit card info, and demanded to talk to a manager, then it magically came on. But as soon as the hotel clerk figured out that she still couldn't get the internet, the generator magically shut off again and never came back on. * Our room was on the ground floor and one of the windows was so warped I couldn't get it to close or lock. Not safe * We found a huge cockroach crawling across our ceiling. Probably came in through the window. We also saw a tarantula on the walking path outside but thankfully it didn't find it's way through the window. * After one night, my wife woke up with lots of small bug bites on her feet and calves. * No hot water in the shower even hours after electricity returned. * Plants growing out of air conditioners, and many other cases of poorly maintained grounds/equipment. * The pool water was so cloudy you couldn't see the bottom; lots of visible dirt on the steps where it was shallow enough to see. The paver stones on the deck were loose and jutted up. Not safe for our children to use the pool. * The hot tub was not working. * So much litter and weeds! * The beach did not look like the web site photos.

Location and beach amazing. Staff made stay horrible. Over charged gor breakfast and paid again at checkout. Staff needs to be changed. No customer service. Facility needs updates.

Beach

Beach was nice room was clean Mark bartender was polite and waitress Teresa was very nice.

Sat. Night was understaffed made a reservation to restaurant after waiting 2 hours in heat had to cancel dinner could have enjoyed my time doing something else was very hungry and upset.