location, modern style, most of the staff

it was renovated 20yrs ago, well maintained but needs work. gym doesn’t function properly. the newer staff is not up to speed

breakfast was lovely, the service great, the art amazing

nothing

Located in the super fancy neighbourhood of Polanco. great spot. loved the simple design. the robes were fabulous. slippers a great touch. staff was really helpful.

i wish pool hours were longer. never got to use it. also, really suggest having s bluetooth speaker in the room for some personal music.

Excellent location, perfectly situated to get around Mexico City, and Polanco is an amazing area for some of the best restaurants. Rooms were spacious and really clean.

Hotel lacked a bit of atmosphere, it was really quiet and felt more like a business hotel. Would have liked to have had more of an atmosphere in the bar etc.

Service was 5 Stars. The hotel is definitely not. Location is good

The hotel is not 5 stars! There is no visibility from the windows or balcony. Sand blasted windows from floor to ceilings. Photos of room are deceiving. There is no walk in shower. Bathroom very small. Washbasin outside the bathroom by the entrance door.

staff very friendly and well informed. rooms are a good size. Really excellent location

breakfast is poor. Wifi not good in the rooms. a bit noisy but that it perhaps unfair as the hotel is on the main avenue in Polanco.

Breakfast was great but very slow. Orders took over 30 minutes. And each day there was less ans less pan dulce

Internet in one of the z3 rooms didnt work Wekept reminding them of bringing us water tothe rooms

Location is perfect and staff too

Wifi not working, no free water in the room, sound isolation terrible. Definitely not a 5 star hotel. 3 maybee 4 stars.

Breakfast is super good quality and the staff amazing! Special thanks for the upgrade, nice attention

Noise. The place is just not well constructed against it.

Location is excellent nearby offices and shopping stores

Rooms are small, need to be updated, and extremely noisy. It is virtually imposible to sleep during the entire night. Funny thing they give you ear plugs. They offer breakfast included but they charge you the water and the coffee.

The staff were very friendly. The cosmetics products in the room are good...

This hotel is barely a three star hotel. We have also stayed at La Purificadora and the experience was completely different. This is more like a motel than a hotel. We heard noise from outside and inside the hotel during the whole night, you can hear your neighbours and noise from the hall. There was construction work outside all night. The facilities are run down. The rooftop bar wasn't open. Asking for simple things took forever. We asked for a locker key to feel comfortable using the 5th floor facilities, it never came. Booking massage treatments took about 5 exchanges with the receptionist - why is there no information about the prices or duration online? Pretty ridiculous... I feel cheated out of what was supposed to be a romantic getaway in Polanco.