Staff very helpful Child friendly areas Swimming pool, fairy garden for children playing Beautiful surroundings Good times for check-in & check-out

Conservatory restaurant: seat cushions in poor state overdue replacement. Cushions for back support would be welcomed as back is quite far back for dining. Drawing room: 2 single leather chairs in poor condition, requiring replacement or reupholstering. These are due and easily resolved overnight, the property in general is lovely! Will be back soon.

We were upgraded to the main hotel as it was a special occasion for us. Breakfast was amazing and in a beautiful setting. Being in the grounds of the Estate after hours was wonderful.

The room was a little bare.

Wifi was not the best. The air-conditioning was loud in the room.

The food

They didnt set up till 0720

The location of the Ickworth Hotel is great, direct access to the House, estate and gardens and all activities. Cycling, walking, play for the kids. Good options for families to keep kids occupied, especially younger children. Spa treatment was lovely and movie night a good idea although see below. The swimming pool was good but shame it is not connected to the hotel, a walk across the drive would be a challenge if it was raining. Breakfast options were solid and good options for various dietary requirement available. We had a good meal one evening too, tasty fish and chips, good wine list and Jess kindly let us taste some options before deciding. Staff were super friendly and helpful but I sensed inexperienced overall.

The property is leased from the National Trust and feels like it is trying to do many things as a hotel with a weird mash up of ideas, services, decoration, style and accommodation - overall it was a little confusing and disappointing for the very high price. The staff did well and their best and I commend them but most of them were young and inexperienced, it felt like they were working it out as they went along. It felt like there needed to be stronger leadership, management that I would expect from a 4* hotel at this price point. It is also tired, for e.g. dirty and torn cushions in the breakfast room plus curtain hanging off, obvious dirt behind the staff station. Our room was also tired, comfortable but sparse, wobbly tap, toilet holder falling off, unable to adjust the shower head, limescale, paint marks everywhere and odd uncoordinated decor. Cinema showing is a good idea but needed to be managed better… we had to start the film and sort the room out … with past conference flip charts around and cupboards stuffed with mess again open to be seen.

Great countryside location, fantastic to have a wander on the property grounds! Food a bit pricey but still it was nice. Young staff so still needs training but overall friendly if not fully capable.

Need to go out to go to pool but luckily it didn't rain! Breakfast offering could be widened a bit.

Great location Beautiful grounds Had a great stay, the rooms were lovely, historic buildings lots to do and see. Staff were very helpful.

walking around the grounds and sitting in the garden having a drink was an absolute highlight of our stay - a real treat. Dinner in the quiet restaurant was lovely.

Breakfast did look a bit sad but we were a little late around 9.15 and the supplies had been well attacked by that time.