The staff were friendly and helpful & knowledgeable as far as restaurants locally

There was a definite lack of Hanging space and areas to put clothing especially as there was two of us staying for two nights with four changes of clothing with Jackets trousers etc and there was clearly lots of available spaces where shelves could easily have been located and I have seen shelving with hooks to hold coat hangers that could easily be fixed to wall space just inside the door the prices need updating for the carpark i was quoted £8.50 but it was £9.50 per day it was also impossible to calibrate the parking machine for the two days we were there i had to return to the carpark to add an extra 24 hours at the exact time on the second day

Easy walk in to piccadilly and the arndale centre.

Accommodation was dusty, dirty remotes, mould in shower felt like room hadn't been used in a while and just clean sheets popped on before stay. Wife even had to check for bed mites it felt that unclean. Two towels in room for 4 people, called reception for house keeping to bring 2 more. 50 mins later still didn't turn up. But had to get the kids sorted before we would miss breakfast. A deserved 3/10. Wouldnt recommend. The breakfast was the best part and that in itself was limited. First time I've ever felt I should leave a negative review but it really spoilt our stay in Manchester.

Great breakfast and selection of hot+cold options available. Staff were very nice on approach. Good location from train station.

Too noisy I wear earplugs and could still hear people walking along the corridors and in next room. Also should be a plug beside both beds. Don’t like that the glass panel on bathroom door I prefer full door for privacy.

It was very clean and staff very friendly and helpful. Felt secure with someone checking people in on the entrance above reception

Nothing to be honest

Staff were really friendly and professional and made us feel really welcome and looked after.

The rooms weren't very clean and they were basic... Didnt think the location was very clear... we went to the wrong holiday inn express thinking we had booked near to Piccadily.

Great location Staff helpful

Only two lifts for lots of floors so has to wait to use it- just a slight annoyance

surprised just how close it was to the Train Station

Could do with better external signage, easy to walk past

The hotel was very close to the theatre

Location was perfect .

No iron.

Lovely staff and great location

I’ve stayed at this hotel multiple times, usually it’s great and no issues. the room was filthy, the bed was so uncomfortable, there were no light bulbs in the lamp. The ceiling likes were flickering so couldn’t have them on either.

The room was perfect for the price and comfortable. Breakfast was tasty too.

Staff

Very Expensive for what is a very very basic budget room. Tea and coffee was not replenished despite over multi-night stay - really at GB£180 per night? Little things unchecked - eg shampoo bottle in shower empty. Basic Basic Basic and at GB£180 per night extremely poor value compared to other hotels in area. Travelled to event - all other attending had much better rooms and much less expnsive price

nice rooms with spacious shower rooms easy to get too and good views from the windows of the room

location & location to the car park. Also the discount on the car park.

lifts were slow, the room was very noisy from the street ( double glazing or thicker glass needed )

great location mostly clean room. spacious bathroom with large shower and hood size room with nice views

room not in best condition - sofa dirty and damaged so couldn’t sit on it. bed rolled around when sat on it. lots of drinks not available at breakfast

the hotel met our expectations. Nice and friendly staff. The location was superb.

Rush of the trip.

Location

When we got to the hotel the price you quoted wasn’t the price we paid. The room had no kettle in after asking on three separate occasions there was still no kettle. The room was full of stains not only on the carpet but on the bedding itself. It’s not what I would expect from a room.

location, cleanliness, comfortability, great breakfast

the system was down when we arrived; can’t be helped but at first we were slightly worried we might have nowhere to stay. It was resolved quickly.

The breakfast is normal without surprise.

Water drainage failed. There was no hairdryer in the changed room. We had called many times before they sent us one. But it was not given to our hand but put on the floor at the door quietly.

Location is excellent, staff are all friendly and helpful and the rooms are well appointed with everything you need.

WiFi not good on top floor; no hot water for the first couple of days. Interrogation on entering by security guard (?) feels unnecessary / intrusive.

Clean, comfy, quiet. All I ask for in a hotel, honestly. Good food too!

I thought I booked a twin, so that annoyed me not getting one. Otherwise the whole thing was lovely. Good job HIE

Booked for 2 adults and 2 children. No beds for kids , only one sofa for both of them.

The location was close to the theatre we had booked.

The foyer and reception were very scruffy. Only one left working, and our room was on the 9th floor. The room was scruffy, very tired, and nowhere to sit apart from one chair as the other seat was dirty. Furniture broken, bedside shelf missing and a stool put in its place. Bedside light permanently on. Though they did fix this. Breakfast was poor cold plates and massive queues caused by the toaster being stuck right in the middle. Coffee machine needs cleaning as a result coffee was awful. For the room rate for the night, it was definitely overpriced, not worth half what they charged. Definitely would never stop here again and wouldn't recommend

I would not recommend to anyone. Booking .com should not have this site on their web. Bad wasted 109 pounds

Bad service for that money

Comfy bed, good location, awesome bacon, good coffee

No full length mirror - must've been broken and removed as there were glass shards in every possible size still on the carpet in various places, in the bathroom, and on the sofa - DEFINITELY NOT SAFE so I couldn't even take my shoes off... Unfortunately poor hair dryer, no fresh veggies at breakfast, only one working lift which meant long queues to get to your room, light in the shower didn't work