Hatte Ärger wegen ihnen, Booking com, Reise wurde bereits 6.10. abgebucht aber nicht an Hotel weiter bezahlt !!!! Stornierung wäre bis 1 Tag vor Abreise möglich gewesen…. Vom Hotel wurde nochmals verbucht, so was habe ich noch nie erlebt, hat mir Ferien irgendwie verdorben. Ist das 2. mal, dass ich negative Erfahrungen mit Booking com mache …!!!

قريب من الهايد بارك والاماكن السياحية الموظفون متعاونون

La calidad del Servicio

No hay muchos lugares. Para comer , compras, son pocos , cerca.

Excellent location, clean, everything was arranged

Nothing

افطار مميز

لا شي

Exceptional service from the moment we arrived Breakfast outstanding Rooms comfortable and luxurious

We were charged twice for our rooms by the hotel

Location good food staff

Cleanness

All good

The room was clean and comfortable and had air conditioning.

The check-in process was too slow, only two people on the desk, with large queues forming. The hotel is over-priced for the facilities provided.

قرب موقع الفندق من اكثر المواقع السياحية وجود شطاف في بعض الغرف

حجم الاسره صغيره جداً المراتب والخداديات غير مريحه نهائياً والمتضح انها لم تتغير منذ زمن

We had a great stay with the family.staff were ever so helpful.excellent customer service.

The beds were not comfortable at all.

Our room smelled musty when we arrived. We alerted housekeeping. We had to go out for an event that evening in the great room downstairs. When we arrived back at 12.30 we could not enter the room and had to go to reception. We were then told we had to change rooms - AT THAT TIME. I have long-Covid and had booked into the same hotel as the event as I get very tired. But I may as well have booked a cheaper hotel elsewhere - it took over 30 mins to change rooms. In the new room there was half empty water bottles. All in all very poor. The staff at reception said they would remove the breakfast cost and service charge - we were both too tired to argue. Bearing in mind the cost of the room - and the terrible state of the room - I think they should have offered us a full refund

The room!!

الراحة والامان

لاشيء

The location staff were super friendly, room size is good

First the complementary milk is in the fridge whenever I use it they don’t put new I called many times and they bring me one the rest of the days I didn’t call so they didn’t put any …. I payed through apple the deposit took around a month to be refunded to the account after several calls and correspondences

موقعه قريب من جميع الخدمات

كثره العرب

Outstanding in every way

Having to leave - though I did extend an extra day lol

The location and size of the room

There was no Wibla direction for the prayer

الموقع ممتاز جداً وقريب من اغلب الاماكن الشهيره ومقابل للهايد بارك مباشرة تعامل جميع طاقم العمل لطيف جداً وفي قمة التعاون حتى انهم وافقوا على تسجيل دخولي قبل الوقت بكثييير

السعر مرتفع نوعاً ما

Service war sehr gut und die Lage auch

Das Hotel wurde renoviert aber noch nicht komplett. Die Dusche war sehr schwach und die Heizung war nicht gut. In unserem Zimmer war es kalt und wir haben eine zusätzliche elektrische Heizung bekommen

les petits dejeuners

les toilettes étaient bouchées tous les jours. nous avions réservé 3 chambres quand nous sommes arrivées seulement 2 etaient enregistrées les 2 chambres qui devaient être de même catégories ne l'étaient pas notre chambre faisait le double de celle de mon fils et de sa femme. les chambres n'ont été disponible qu'à 18 heures sauf une !!!

After the check in, everything was great, staff were nice and services were good

The check in took longer than expected

Location and cleanliness and helpful staff

Non

موقع الفندق مميز و متوفر فيه جميع الخدمات وتنظيف الغرف بشكل مستمر

Location, staff and decor

Nothing

The executive Lounge.

Bathroom floor was cold, would love underfloor heating

The Staff is so friendly, the location, the room was nice and clean.

Nothing

Superb afternoon tea

In this price range one should not expect less than perfect service and quality. Unfortunately most of the staff did live up to that expectation with many of them being in training. This leads to getting the standard process delivered without any of the 'wauw' elements that one should expect in such a high quality hotel. We asked for an additional bed for our daughter and the one we received was just below standards

Every at morning there is a bad smell in the room its like someone is cooking in my room

Location

Service

Great location Reception area is lovely and bar and restaurant amazing

The view from the room was the internal courtyard with cables etc not nice

قريب من الاماكن المميزة في لندن و كل شي حولك ماتحتاج سيارة

هاذي السنة الموظفين اللي موجودين صايرين نفسيات