Great location and super rooms

Staff were very friendly and helpful Room was very spacious Great food available from the bar

Breakfast could have been better

Very friendly staff, good breakfast.

Shower could have been better, no fridge in the room, minimal plug sockets for electricals

As ticked location was spot on. Bedrooms comfortable, blackout curtains allowed me enjoy a rare lay in.

N/A

Location

Cleanliness

Breakfast cintainers empty when we went down at 8pm had to wait

Had to change room .and tv was in an awkward place mirror in bathroom should be over sink .pillows too hard .

kettle in room, central enough

I booked this room for a treat! I was all by myself and quite upset that i had paid 109 for a room that had a wild draft coming through my window and it fully closed!! The net curtain was being blew about :( I turned up my thermostat but it made no difference! The wall paper was peeling from the floor up also. I told the receptionist when she asked did I enjoy my stay she just said a short sorry no empathy which was quite disappointing. no parking is a let down too.

All the team were very attentive the reception team were helpful with any of my requests,the restaurant was a high quality the the breakfast and evening meals were too quality

The location Staff were friendly

Room was very basic for the price! Sheets were dirty Had to get the key cards updated twice

Fabulous

Nothing

The location is absolutely brilliant, right in the centre. There's restaurants close by and weatherspoons is 2mins away for a cheaper breakfast. St George's Market is a quick 10min walk and the hop on off bus is about 6mins away too. The beds are super super comfortable and the staff are very helpful. I was offered a new room when I called with my issues. It's a nice comfortable hotel and despite some issues I'd stay again.

The heating in the room wasn't easy to work and the only time it did work was when I got the staff to switch it on from the mains. It was blowing cold air out so room was very cold and wall heater is broken. Bathroom is a bit grubby too. I ordered the birthday package for when we arrived and only 2 out of the 3 items I paid for were there bit I was still charged for all 3. There was a really dirty and dusty wall and skirting board between our beds. The rooms are cleaned really late on...not at all if you don't hang a sign on the door. The isn't a 'city view' it's just a building directly opposite so no view.

Location excellent, staff great, extremely friendly, especially doorman, if only I got his name, very tall, chatty and extremely caring

We stayed room 401, bed lovely and comfortable, bathroom other story, the smell was horrific when turned the sink taps on, or showered, extremely unpleasant which radiated to the room, u need to look at unblocking/the water system we had to leave the windows open due to this horrible smell in February, hence v cold

It is a good location. The room were very spacious and clean

The only small issue is that I would prefer a shower enclosure to a bath

Staff very friendly and very helpful

Room was freezing cold in frosty weather. Wall heater blew cold air. Staff tried to fix twice, and then after midnight I was offered an alternative room, but it was too late to move, fully unpacked. Was given additional quilt. I was also really disappointed the leisure facilities were not available.

friendliness of staff at reception..location of hotel.nice overall feel to the hotel and bar and restaurant areas..room comfortable and importantly no noise from the adjoining rooms

on arrival needed nap due to early start..when pulled cover to bed down had a medium sized rip in sheet right where you would sleep..not sure how this had been missed by the hospitality staff..reported and new sheet bought to room straight away...couple small bits of debris on floor near bed so would not consider it spotless. also we were allocated room 707 now this had an excessively noisy air con unit in the hall area which was loud..i think we were under the main air flow unit on the roof and this is the only explanation i can think of as to why it was so loud..we reported it the next morning and was asked if we wanted to move rooms..we declined as i hate moving once settled in..moving all your stuff etc and as we had been upgraded i wanted to stay where we had quiet neighbours..luckily we both had ear plugs which helped alleviate the noise and we were out during the day and evenings..honestly though i am not sure anyone should be allocated that room as the noise from the unit was the loudest i have experienced in any hotel room..shame as we always enjoy our stay with you..this is our second year and we plan on staying with you again next year as on the whole we like staying at the Clayton

So close to everything in Belfast, lovely staff and really nice hotel room.

Only problem was that we couldn’t get a drink out of the vending machine, slightly expensive bottle of coke at bar instead

Breakfast was nice especially the fresh fruit. Would have liked big pot of tea.

The location is perfect for getting out and about. The room was good, comfy bed, good shower. Nice pool was a bonus.

Housekeeping was a bit hit and miss.

Locatie was top, kamers waren netjes en personeel was vriendelijk.

Bad was in principe schoon maar bij de hendels zat roest wat loskwam als je in bad ging. Ik heb het persoonlijk staan boenen.

The room was lovely!

Food for lunch and dinner were not good, especially lunch. No room service was also very strange. More of a lounge than a restaurant

I love Clayton’s hotel all over Ireland.The Belfast one for friendly atmosphere,friendly staff who is willing to make your stay memorable.Got room which I requested,quite,with lovely view of cit,spotless clean.Love the gym and swimming pool.Excellent room servis.Great location in city centre.Always happy to be back.Thank you .

Great 1st impressions but that’s where it ended for us

All money spent in reception area. Room dated. Leisure facilities may as well be closed as needs a massive overhaul

The location was great and the rooms were lovely and cool.

The breakfast wasn’t worth the money

The bed was incredibly comfortable.

I didn’t like the fact your cleaners didn’t give our room a full clean as requested. It was still dirty when we arrived back in the evening. Was not happy and complained but nothing was done about it.

Customer service was amazing and the food is to die for

Loved every thing