Limpio, cómodo, muy bien trato del personal.

Excelente comida Trato y limpiéza

Los primeros días calurosos sin aire en el restaurante después ya arreglaron

C'est un complexe sans prétention où il ya des jeunes des moins jeunes des enfants des couples et tout le monde profite de la vie. Les animations sont sympas et bien menées, la nourriture est correcte, les serveurs sont accueillants. On y vient de temps en temps et c'est toujours un bon moment. Ce qui est dommage c'est ceux qui prennent les transats et qui finalement ne sont pas là de la journée !

La chambre bâtiment palenque est vieillotte. Les gens réservent tous les transats et la moitié ne sont pas là.

La comida excelente

Las habitaciones se sentían húmedas

La habitación es cómoda. Llegamos temprano y nos dejaron pasar a desayunar.

Luego de haber trabajado en hoteleria y de haberme hospedado en varios hoteles todo incluido de la Riviera Maya, puedo dar mi opinión sobre este hotel: -Teniendo en cuenta que hay muy pocos camastros alrededor de la alberca y en la playa, es imposible conseguir uno luego de las 8:30am ya que todos están "ocupados" con toallas. Se ven camastros vacíos todo el dia, pero están "reservados" por gente que únicamente deja su toalla allí y se va (luego quizás ni lo usan en todo el dia). ESTO ES UNA FALTA TOTAL DE RESPETO Y PESIMA ORGANIZACION POR PARTE DEL HOTEL. -Muy poca variedad de comida y de muy baja calidad. -Supuestamente el ckeck in es a las 15hs, pero nuestra habitación estuvo lista a las 16hs. Para llegar a la misma, tuvimos que "adivinar" donde quedaba e ir preguntando ya que nadie nos acompaño ni nos ofrecieron llevar las maletas. El servicio/trato al cliente por parte del personal es muy precario. Es un hotel todo incluido de muy baja calidad, que no debería costar más de $3000 o $3500 por noche. También tiene mucha falta de mantenimiento en áreas comunes.

L'accueil La qualité des repas L'incroyable piscine La proximité de la plage et de l'océan ....en l'absence de sargasses L'offre Bar/ Restaurant

L'odeur d'humidité, voire de moisi, dans la chambre La présence des sargasses sur la plage qui limite l'accès à la mer La difficulté à trouver des transats de libre (sauf à poser sa serviette à 5 heures du matin comme tout le monde)

La comida

Los cuartos, el clima no servía dos noches estuve con calor, y se reporto, hasta el 3 día enfrió un poco. Pedí toallas y nada. No había disponibilidad en cenas. No recomiendo este hotel . La playa súper sucia y estancada el agua y llena de sargazo, te ibas a la otra playa del hotel de a lado y estaba más limpia, aún con sargazo pero si podías bañarte

Todo exelente

Pregúntale al personal y no supieron dar orientación

Muy buena variedad de alimentos!

La playa no me gustó. Había sargazo y el color del agua no es como el azul turquesa o azul esmeralda, hace falta un centro de baile para divertirse toda la noche

Ocean view

The facilities are very good, and the employees are very friendly.

The room A/C is very noisy and I wasn't able to find the remote control for the TV.

Honestly, the cons highly outweighed the pros of staying at this property.

The staff made the stay very inconvenient. The reasons included: -Not allowing taxis/transport to drive up to lobby from the front gate (at least a 1.2 mile walk) unless it was directly organized through BlueBay itself. They didn’t provide any transport. After a night club they made us walk this distance in the dark. -The room was dirty upon arrival, after already postponing check in an hour late. -The food was not great.

NOTHING!

Terrible experience, not worth a single dollar. This hotel is barely 2 stars, the beach was filthy in addition to the amount of Alga and extreme bad smell, we were informed that the hotel doesn’t clean the beach because it is responsibility of the county so no one is able to use the beach. Hotels next foor had equipment cleaning their side of the beach every morning but not this one. We had 2 rooms, the AC never got lower than 85 degrees, could not sleep any of the nights, Maintanence came 2 tones said there was nothing they couldn’t do because the AC units were old. Food was very sub standard and my daughter got food poisoning from under eggs at breakfast and had to take her to the emergency room. Pool never had any clean towels, all guests were cramped in the pool due to no access to the beach, the pools were not very clean, water looked gloomy. 1 small bar in the pool area serving hundreds of people, lines were very long, staff overworked and overwhelmed. The hotel only had 3 golf carts working for the whole resorts so rides were extrictely for check in no other service for guests. Nightbar was the same, area extremely hot, the music/dj left at midnight after 3 hrs, the hotel left a wireless speaker if you want music the guests has to connect a cell phone. Worst experience ever!

Rooms were spacious. Buffet has lots of options. Hotel grounds were really nice

The beach had lots of seaweed but I cant really blame the hotel for that. Only downside was we couldn't book dinner for thr first night as it was already full

The price and pool area

The long lines to the restaurants

Nice resort but not well maintained

the infrastructure

Actually all was below expectations

Bad food, plates etc not clean, rude personal

nothing

everything

honestly - nothing. it was a disastrous experience

don’t even know where to start…First off: public restrooms - you can’t even wash your hands, because the majority of their sinks and faucets just don’t work! Second: food - my daughter got food poisoning on day 1 of our trip at that Mexican restaurant so we ended eating in the buffet, third: Internet - it just doesn’t exist in the rooms, i couldn’t even load google page on my phone let alone watch something. it is a huge shame to have such poor internet service in this day and age. fourth: extremely noisy all around the clock! i felt that the service staff are pulling their carts in the hallways 24/7 creating a lot of noise as the floors in hallways are textured stones. They don’t even have “do not disturb” signs, so you frequently end up with room service knocking on your door and yelling “room service” right in the middle of your baby’s naps!

The resort and the rooms were spacious. Nice view from the balcony. We stayed in a room with a garden view.

Mosquitoes in the room. Although there were a number of restaurants serving different cuisines, the quality of the food could have been better.

NOTHING!

food was not edible it was GROSS! No waitress service at the pool/beach, alcohol was below bottom shelf. Blue tarps draped over buildings with no one working on the issue. Ghetto Resort !!! Left two days early .

The staff at building 14