The staff was very friendly and helpful, the room was outstandingly clean and tidy and the free coffee and tea offer was a great way to end our stay in Maastricht.

The staff at the reception desk were very nice and obliging. You immediately feel at home at Townhouse apartments. We particularly appreciated that water, hot drinks and soup together with the added bonus of Easter eggs were offered on the house :) The apartments are in an excellent location, just minutes away from the train station. The apartment was spacious and cozy with the only problem being a seemingly faulty coffee machine.

Coffee machines, baggage storage

It was actually a bathroom and bed area with public space living area - not technically an apt.

Sadly, I forgot two expensive clothing items in the room after check out. Immediately called to ask if they could keep it for me - housekeeping said they “didn’t find anything”. Apparently their staff gets away with this without any consequences and the hotel management compensating to the guest. Would never, ever come here again.

It was situated in a very convenient location. In terms of the overall stay, I liked and appreciated how in the lobby there were the little leisures like the welcome soup, complimentary coffee/tea/bubbles, a comfortable and cosy atmosphere for guests. This was very well thought of and have a welcoming feel. The beds in the room were very comfortable.

The room was nice but a few small things were a little disappointing. This is why: 1. The heating was not working. We informed the staff at the lobby and they mentioned getting it fixed but the heating remained unfixed. 2. The coffee machine in our room was broken at the time we tried to make coffee. After several attempts and wasted coffee pads, we gave up. We also reported this but the machine was not changed. 3. There was an already opened coffee packet from the previous guest’s stay. This was not pleasant. 4. The mirrors in the bathroom had some backsplash of toothpaste (not severe but still noticeable) which was a bit unpleasant. Apart from this I have to say everything else was very clean. Overall it was not bad.

When I booked online it was clearly stated that I was booking a room with microwave and fridge. The room had neither, not even a kettle which we provided. This was not indicated on booking.

The room was fantastic, spacious, warm, nicely decorated, cosy with separate mini kitchen area. The Hotel lobby/reception/living area was brilliant - free tea and coffee, plenty of work spaces or comfy chairs, warm and inviting. All the staff were friendly and helpful - a home away from home. Will definitely be back, Across the road from the trains and buses. Quiet even though we were on the road

There was absolutely nothing you could fault - everything was excellent

very helpful and kind hearted staff! private safe parking !

Comfortable large bed

Room right next to the street and a somewhat unclean bathroom.

excellent design hotel with a super location

location is convenient, near to the central station.

the check in process wasn’t smooth. we came with car and have booked a parking spot in the garage. unfortunately when we enter the garage, it was full and we have to go to a different location. the hotel should have keep track on the number of cars in the garage so we don’t need to drive in and out because there’s no parking spot. when we came to the room, we booked the room for 3 adults but the hotel never set up the sofa bed. i have to came down to ask for bed sheet, blanket and pillow and set up my own bed. there’s no information about the wifi, no soap inside the bathroom. keep in mind that’s no phone to the receptionist and the location of the receptionist is on the opposite of the apartment, hence i have to keep crossing the road to ask for every single details.

Everything, staff competent and friendly, apartment spotless and comfortable. Living Room a great facility.

Nothing

such of a nice room, really close to the train station. They offered champagne during check in and they had some snacks at the front desk.

The breakfast was not included and the price was outrageous.

Location very close to central station as we had a big luggage . Ample of restaurant closed by . Nice view out of the apartment . Free coffee machine in the lobby . Though we read the soup is free but we are not offer , so we pass on it . Apartment is big , also simple utensil in kitchen

Mattress is not of a 3-4 star quality hotel . Not sure what is free in the lobby , not enough info upon check in , as they display lots of fruits on table , peanuts … cake also display openly but the menu and price is there , so we assumed you paid

The staff is great! The location is great! Good breakfasts and soup, snacks. Room was so very comfortable - did need a bit of help getting the heat turned on as it got quite cool in the evening. Enjoyed using the kitchenette for light suppers after spending the day in the city or with friends and family! Thanks for your hospitality!

Some poor planning on the part of the bathroom plumber! Sink too close to the door! Please consider adding safety rails inside the shower - one near the rain shower (heavenly by the way!) and one for stepping out of the shower. I am an older traveler and brought my own non-slip mat for safety!

all excellent

the bathroom is good but could be a little bigger

Lovely place with plenty of room - very helpful staff. Love the all day coffee and soup. I did book a massage and was not disapponted - very special experience after a long ride. Breakfast was good and a wide selection. Very close to the train station and a short walk to many city highlights.

Nothing

The location is close to the train station and is a good starting point for exploring the city.

The rooms are fancy and stylish, but some things are not thought of (e.g. no hand soap, no bin in the kitchen area, weird lighting, etc.). Air conditioning is there, but without it on it is stuffy inside and there is no other way to let fresh air in other than opening the windows, but it is quite noisy outside.

the position

the cleaning service

I stayed 2 times and def will stay agin once I'm back to Maastricht :)

clean and child friendly

the fridge was not practical and too small for us, we we’re there for a week and traveling with a child.