To begin with, the location of the Hotel is accessible to tourist attraction, and is easy to find. You can find 24hr open grocery, KFC, Doner restaurant in the same building and a pharmacy near to the Hotel. You will have access to everything you need nearest to the Hotel. The breakfast included when you book was amazing! A lot of options and really good taste plus unlimited. The room was spacious and neat. The housekeeper make sure to clean the room even without us requesting for it. They response fast when we have requests. Most of all the receptionist is very helpful (we forgot his name, but as we speak He originated from Yemen and a working student) from suggesting where to go, how to go there, which app to use and download, upto helping us out communicating with our Bolt driver. And even suggesting us which item should we buy and bring to our friends. He is well versed in English Language so it is very easy for him to help us out. Amazing customer service.

Nothing in particular

Parking availability

Unpleasant smell during breakfast preparation. Repated repair requests for toalet functionality.

Location and friendly atmosphere.

Ms.Mariam treated us well and the guy at the reception. Breakfast was amazing.

location of the hotel is very nice . specially this hotel is highly recommended for family stay. breakfast was very testy .

Room and corridor are need to keep little bit more clean and tidy . Hotel entry Corridor air conditioning was not working throughout our stay which can give a bad image of hotel to the tourists.

comfortable bed

There are two women who manage guests on the floor. From breakfast to cleaning, to attending to odd requests - they did it all. They are the only reason why I will not hesitate to book a room again at Smith. Absolutely attentive to our needs and very passionate about making sure we were happy while at the hotel. 24 hour supermarket on the ground floor. Restaurants close by, shopping Mall as well.

Furniture is a little rustic, time has done some damage. Case of missing bell boy - We had to load our luggage and cart around our luggage. I literally went to the lobby at checkout time, asked for the cart and pushed it to the room and back with luggage. Not that I cant handle a cart - no one volunteered to assist a guest. When we checked in, reception staff did help me with the cart, checking out - no customer service.

Rooms are clean, spacious and comfortable. Staff were obliging and helpful in responding to any issues which made it a nice stay overall. They changed my mattress promptly for me after I mentioned it was sagging and immediately agreed to refund the balance when there was a mix-up with the room type. Breakfast was excellent and much better than expected. There is a fairly wide selection and a nice lady who cooks all the food from scratch and makes omelettes fresh if you ask. Not all dishes are replenished as the morning goes by so go early to ensure a full selection. Walking distance from Ganjlik metro. Great value for money overall.

The property is old and facilities quite basic so don't expect too much. The cold water shut off briefly one day and the seal for the shower room leaked so the bathroom floor was often wet. The mattress was initially sagging and the pillow a bit old but they did changed the mattress promptly when asked and I'm sure they would have helped with the pillow if I'd asked again. Bit far from the old town.

I stayed two weeks, and the general impression is good to very good. Good position - 10-15 minutes walking distance from a mall, a metro station and a lot of restaurants. Very friendly and useful staff (acceptable English spoken). A fast food and a general store in the same building, next door. Very good breakfast - better than in other, more expensive, hotels. A kettle available in the room.

Cleaning room and changing bed linen could be more often. But, if and when you ask, it is done. Some issues with the water - lack of water pressure, especially for cold water. But, I think, it is not the hotel fault: it uses a part of a building, with multiple other owners. Some incipient signs of wear and tear (furniture, equipment).

The reception is kind and speaks English. The room is very spacious and the beds are comfy with very good lighting. Very close to restaurant and cafes and just on the ground of the building there's a supermarket, a doner and a KFC which is a plus! The breakfast is great and the chef is very accommodating and is like a mom cooking for your breakfast though they can't speak English, the hotel staff were very responsive to our requests.

nothing

first of all the room was nice, the hotel itself very comfortable, the facilities in the hotel is perfect and the service was good, and I really appreciate the good attitude from the staff.

The room was comfortable, spacious and well finished with a bathroom. Staff were welcoming and really eager to make sure that our staff was great - we appreciated this a lot. Breakfast was superb and really well could, which also goes for the room service we ordered. Definitely will return

the room is 15 sqm not as mention

The breakfast is average but a lady named zulfia is really cooperative and helpful which makes you happy for her extra efforts and she tries to keep guests satisfied Simply she is a very good member os their staff

In a budget accommodations nothing is unliked in this property

location is good and environment is also cool reception guys are very friendly we feel very comfortable :) see you again guys

Big room, nice bathroom, nice position near Centet cultural Heydar Aliyev

Good Breakfast but is possible to increase local and international sweet and savory dishes

I liked the location as it’s very near to all the necessities and the staff is good as well.

Located on the main road so the roadside rooms are bit noisy.