The property was fine, location wise it was a bit far from the main resort

Came for a family holiday but the children were not even allowed to play with a ball in the pool never mind an inflatable

Location

Everything else. No pool, had to pay to get the key on a Sunday, tired and dated apartment. Unsafe balcony. Pay to get the key...this wasn't advertised as such. Pay for parking......also not advertised. No reception, it was a holiday shop out on the street that doubled as a reception, but no signs whatsoever. No internet in said shop, even though internet was advertised in the 'reception'...all lies. Booked apartment for 4 people, but not enough items for 4 people. 1 tea spoon, 2 bowls etc Kettle didn't work. TV didn't work and had to be replaced. Apartment was falling apart. On complaint to Bookings.com...your supposed 'service agents' were uninterested and useless.

The size of the apartment was great

There was no actual reception on site, nor when it is found is reception even named casinomar, it was named "holiday club" and outside the gated area on the street front. The taxi we got from Malaga airport didn't even know where these apartments where, they had to ask another taxi driver. A small sign with Casinomar on the wall, these apartments looked more residential than holiday let's. When we eventually found "reception" and at check-in we were not even asked did we need help with our bags, we were given slight directions to apartment block. The pool looked locked up and nothing was explained about access. We were told at check-in that holiday club reception is closed on Sundays, checkout was 11am and no where to leave luggage as our flight was late afternoon and late checkout charge would be €20, even though they were closed. We then had to book the taxi with holiday club reception on Saturday for sunday afternoon at 3pm, Sunday morning we wanted to go to airport earlier, but we had no way to change this as holiday club reception was closed. The size of the apartment was great, but other facilities and customer care i would not recommend these apartments to anybody

Not too good getting the keys, we were emailed a phone number to call on arrival, when we got there we called the number but the phone was switched off, had to ask in one of the local bars and they helped us out

A safe in the appartment would have been useful although it felt quite secure on the complex

Everything was okay

No oven tray

The view is very nice

The Apartment has not Wi-Fi

Horario restringido para recoger las llaves

Location and facilities were good value for money ideal for a cheap family break

N/a

Very easy and good communication from reception

Every ok but there is a lot of building work going on at the property but it didn’t really effect us