Everything

Nothing

stylish and comfortable

half under construction so a bit confusing to navigate, no doubt that is temporary

Everything was excellent beyond my expectation. Especially, friendliness of all staffs.

everything was so perfect

nothing

breakfast- kindness of staff

looking forward to the spa re-opening

excellent lakeside location

we couldn’t get a booking in the gourmet restaurant

Great location by the lake, short nice walk (10-15 minutes) to the city centre, very friendly staff, very goo breakfast, amazing interior. Pool & terrace with views to the lake were absolutely stunning. Luxurious but relaxed and down-to earth atmosphere.

The extra bed was not very comfortable. But that's the only thing, everything else was wonderful.

we stayed before in the hotel and it was great. this time it was actually unacceptable, that for such a high price per night the aircondition was not working. we had outside 36 degrees. my mother felt very sick, because you could not stay in the room at daytime. the hotel should offer at least a discount. simone

The breakfast was absolutely delightful and served out on the terrace with a full array of everything imaginable, including customize eggs.

There was no fitness open.

perfect location, some staff need some training but overall ok. at that cost I expect only the best but didn’t receive it.

staff was not all super accommodating and friendly. i expected more at that high price.

location / very clean / room spacious/ nice balcony / friendly staff / delicious breakfast

nothing

The staff were exceptionally friendly and helpful to me and my young family. They made it a very pleasant stay.

Provision of tea and coffee making facilities in the bedrooms would have been appreciated.

Decor, location, breakfast, attention to detail and excellent form meets function layout in rooms. We stayed one day, would return despite the big minuses, that could be incidental in a one day stay (if repeated, would not return.)

Being told when booking that there would be no view of ongoing construction, and there was - deceptive. Being offered to park in the garage for free as compensation - incompetent.

wonderful staff and gorgeous location. beautiful rooms.

Beautiful decor and lake views. All the amenities and services you should expect from 5 star superior, great breakfast in lieu of buffet - hot food cooked on order and an etagere of mixed items plus baked goods. Orphelia restaurant was amazing food, service and decor too. Comp mini bar was also a nice treat even though we didn’t use it much, LOccitane products in the bathroom also a delight.

No iron or ironing board in room and a fee to get housekeeping to do it. Our friends had a coffee machine in their room but we didn’t. Towels are a bit thin for 5 star superior. Location is on the lake but it’s a decent walk in the cold from the old town - 10 mins or so. Parking a bit pricey too (23 euros a day), would have been nice if this was included in the room rate.