お風呂が思ったより大きく　冷たい身体を十分温められました。ジェットも出ていて腰も楽になりとても気に入りました。シャンプーが沢山種類があって好きな銘柄を選んで使えるのがありがたかったです。 廊下にあるウォーターサーバーはコーヒーを飲めるほど熱く便利です。 暖房は石油を使っているとのことで、冬のこの寒い時期に室内は暑いくらいでした。 1階には喫煙所もありましたが外にも灰皿が置いてあるので喫煙者にも優しいです。

全体的に設備は古いですがユニットバスなどは新しくなっていて不便はないと思います。ただトイレは古いままなのでウォシュレットは付いていませんでしたが、共同トイレにはウォシュレット付きの便座あるのでそちらを使わせて頂きました。

スタッフ対応、コスパ、清潔

なし

旅行の行程に便利な場所でした。 スタッフの方が声をよくかけて下さり、嬉しかったです。 朝ご飯、おかずも美味しかったです。

特にありません。

Close to the station.

Convenient location near to train station. Staff was really nice. I liked that they even provided sanitary pads in the toilet.

Rooms are a bit old, nothing fancy but everything is clean. There’s not a lot of lights around so it gets quite dark outside the inn at night.

Traditional Japan style hotel

Staffs can't speak English

Great value for money, breakfast was very good and tasty, staff are very kind and helpful.

A bit noisy at night, keep hearing people walking and talking in the corridor or inside their room next to yours.

The staff is incredibly friendly and went above and beyond to make our stay comfortable. They even drove us to the station the next morning because they knew we didn't have a car! Truly enjoyed our stay here because of the great staff.

The staff are very nice and always ready to help. The shuttle service is very helpful for guests especially at nighttime.

Very well managed. Even with an onsen and a smoking room.

The staff is extremely helpful and polite. We arrived 7pm at Karuizawa station, snowing & 1st time there with luggage. They arranged car pick up. We were very grateful for their help.

A fairly priced option for travellers without cars, most others are either a lot more expensive or so far away. This is more like a hostel but you have all the privacy needed. They also kept the place clean by javing guests leaving their shoes at the entrance. They also kindly offered to send us back to the train station.

If you want to have the gasoline heater on overnight, you may want the ventilator on as well even though they used an isolated airing system already. The ventilator produces considerable noise at nighttime. But tje room is actually not crazy cold so you caa turn those off.

Very friendly staff, good food options, and clean facilities.

My bedroom only had one main light. It would be nice to have a small reading lamp.

The staff was very welcoming and helping

staffs are really helpful and nice! excellent service

building and facility are a bit old, especially the bath room is still using a traditional one with shared open area shower room

Location, service and facilities

Nothing as such

Very kindly staff and good experience.

None

The staff was super nice. I booked the hotel for a birthday trip. The staff was friendly and always had a smile on their face. They offered to pick us up and drop us off at the station with our suitcases. It was very cold so we were very appreciative of them. They picked us up at night when we had first arrived and pre-heated the rooms. They also have various amenities as well as a case full of drinks and snacks, which I found very thoughtful for the customers. Overall the price was very good for the stay and the location as well. There were a fair amount of restaurants close to the pension. The outlet was also a short walk from it.