Good Customer Service at Reception.

The look of the rooms could have been improved upon a little.

The room was spacious with a spare single bed ,i would think it would suit a family .The shower was powerful ,on the minus ide it could do with a bit of a makeover !

The window looking out towards the carpark couldn't be shut as the window frame is broken /distorted and i would imagine rain could enter the room .

It was next to 24 hour services. This helped for food and drink

Felt unclean and outdated and bits falling to pieces in bathroom.

Had a lovely stay...comfy bed....clean room...very quiet...def good value for money

Nothing

Overall everything

Stayed here a lot over the past couple of years very nice staff

N/A

Friendly reception staff - good check-in experience.

All good

Very friendly and helpful staff and manager.

No complaints at all. Comfortable, convenient and welcoming.

Allows dogs friendly staff

Very confusing when leaving to travel onto M5 southbound ended up going wrong way Needs better direction signs when leaving site stressful

The bathroom all different tiles, the bed so uncomfortable, water marks on the ceiling the list goes on

The pillows are very comfortable. But quite honestly, If I could rate it lower … I would.

Checking in was so much work, filling out a long form. The staff seemed to not care about the whole check in process. Walking towards room, you could visually see the place fall apart, I told staff that it smelt strong of weed in the halls … but I was ignored and had to leave as I felt very awkward. The room was mouldy and started to crack everywhere. During the night there was a non stop noise that almost sounded like a water pump? For the amount I paid, I feel scammed! Will not be returning as bugs throughout room and then tried to speak to someone at checkout about these issues but to my surprise ... no one was at the desk and after waiting 10 minutes, we decided to just leave.

Staff are friendly and helpful. Comfortable bed. Handy to be able to use the no entry routes out of the services and between them. Bathroom had plenty of soap etc.

Would have been nicer if bathroom was revamped. Had a bit of trouble with the flush. However most of the time it was fully functional.

Not a lot.

I had disabled room but bed was too high and moved cause on wheels. Bathroom very tired and no use for disabled people.

Lovely stay

Nothing cant fault it. Good value for money

Clean convenient

Difficult to find from motorway exit/ car park.

Nothing

The rooms don't get cleaned. The bathrooms are covered in urine, pubic hair, the walls are covered in spit and you don't get any toilet roll. When we complained at reception the man just said that they don't get cleaned because they are short staffed. This is disgusting!

nothing

very dirty room bad smell no shampoo for bathroom remotes control no battery I put Singh clean my room for next day nobody come clean my room very bad costumer service

friendly and helpful reception .Clean room and bath room , could not have asked for more. I would stay again comfy Bed plus a tv. drinks try was ok and needed.

I could not have expected any more for the price that I paid I think that £10 for each dog expensive. I think that £10 for the first dog and then a reduced price for the other 2dogs.

The room was a good size, the bed was comfortable, the shower was very good.

The bathroom was not as clean as it should of been, the front of the toilet bowl was dirty needed more attention, the hot tap on the basin did not work, it was also a little dated.

Good location for where I was going next day

Someone came in to the room early in the morning, just after 6am and I had just got out shower, I had dogs with me aswell so this was not what I would expect. I'm assuming it was someone from house keeping as there was a trolley in corridor when I took items out to my car

Value

Not enough condiments

The hotel is at a motorway services, I said I’d be arriving late, when I did arrive late. When I got there the motorway was closed for a PLANED 5 evening period and I could not get to the hotel. They still took my money although they knew I would not be able to get in. Technically theft.