For the conference I was attending, the location was quite good. I also liked the fact that we were close to Kaufland. The doner place across from Kaufland was also very good. The room was clean and I liked the fact that I could choose to have my room cleaned only every other day.

As a Canadian, I prefer cooler temperatures. The room temp was good enough but could be colder. The thing I would have really found to be helpful was ice. I know this is a very Canadian/American thing. Eventually, I found a bag of ice at Netto mart but having access to ice at the hotel would have been nice. Or, if ice is not practical to make, a guest refrigerator would have been nice to store our drinks and other things that needed to be cooled.

The staff was very helpful. They provided a water cooker and ice. It was very close to public transportation. The street was very quiet.

The room had air conditioning but it was minimal. The shower was a corner of the bathroom with a shower curtain that did nt go all around the rod, so the floor got wet when we showered. The blackout shade would not stay down when the room key was removed.

it was very clean and twenty minutes from city center by streetcar, which was in close proximity. it was fab that the family Heidelberg card was available at the reception desk, the breakfast staff and food itself was quite good. the bunk beds were behind sliding doors which made it quite safe even for younger kids.

the evening staff due was not great. admiringly, despite having ensured the correct family room designation and four beds on our booking, during browsing the mask on booking.com must have reset and the kids weren’t on the booking. once discovered, as the room definitely was the right size/designation, I said we’d pay the difference and apologized, but the fuzz made and way we were treated was as if we had committed a crime. once resolved and paid I expected it to be better, but when I asked for towels once they came the two (!) night porters came to our room and wanted to remove the ladder from the buntbedruckt. the male didn’t even ask if he could enter so my 5 yr old (stripped and ready for the shower) hid behind the bed, crying out that she’d please like to sleep in the top bunk. we paid a whopping 300€ a night for a room w/breakfast, that couldn’t cool below 20C (or heating kicked in), 20min from city center…in Heidelberg‘s industrial area, on a long weekend. I’d expected a bit more curtesy and professionalism. the day staff made up for it. they were delightful, helpful, friendly… and took the time to tell us what normally you’d be told upon check in (how and where key cards are needed and work and when restaurant was open, where to find things etc.

private balcony

the bed was very hard.

It was very clean and warm

The receptionist who met us the first night had a very bad and strange behavior.

Spacious room with a balcony

Good stay for a stop over as it is close to the highway. Hotel was exceptionally clean and check out was easy.

If you don’t have a car, accessing city centre is difficult (but not impossible)

Staff, clean, room

- Excellent breakfast served in the room (due to pandemia) - Free parking in the street - 15 minutes drive to the centre

The bathroom and balcony and Restaurant. I could only get 1 channel on the TV so I gave up in the end.

The room wasn't really very big but the bathroom was nice and the Restaurant was excellent.