We were unable to stay at the house, one guest taken I’ll after being there about an hour, ended up in A&E and unable to return to the property. What compensation can you give us?

Nothing, we loved it.

gorgeous house, spacious and ideal for a large group/family, good communication from owner. all the kitchen equipment you could need available, lovely bifolds out to garden, plenty of parking

beds could be better quality as the property is obviously new, unfortunately the mattresses are not. more furniture in communals areas to make it feel more homely

clean house, with good facilities

due to the extreme weather the house was very hot which did become unbearable at times however we were provided with fans

nice open layout, good size , nice log burner

furniture a little random

Lovely big house, good location - plenty of room for the family indoors or out. Really fast internet :) Plenty of things to explore - we did a few activities whilst staying there that were about an hours drive Oaker Wood Quads (great family fun) and Forest of Dean Go Ape.

No microwave (not a problem for us - but might be for some)

We were upgraded to a different house next door a d it was lovely. The area was great a d we were made to feel very welcome by the owners. Lovely level and safe garden for the children to play. The house worked very well for us.

It was a little lacking in crockery and cutlery for a family of six. One dining chair was broken so only 5 could sit at the table. But these thi gs didn't spoil our stay.

The house was spacious.

There were a few items my MIL would have liked, just small changes such as a tray in the kitchen, more lighting in the dining area as the only lights were in the kitchen and a shower screen in one of the bathrooms. My father in law actually slipped in the shower as there was no bath mat or ridges in the base of the shower. Thankfully he didn't hurt himself and we purchased a bath mat for him to use.

Conveniently positioned for Hereford and surrounding area. Spacious kitchen and patio . Well fitted bathrooms. Good parking.

Quality of furniture could be improved.