大型ホテルだが、バワ設計らしい繊細さと配慮があり美しい。 食事が素晴らしい（アラカルト、ビュッフェとも）。

特になし

friendly staff nice environment

hotel staff is very nice, breakfast and dinner were good. we really liked the pool.

beds were very old and not comfortable, we had a triple room and they have provided a very uncomfortable single bed to make it triple room, you can feel the springs in the mattress and it was very uncomfortable and I couldn't sleep well. the funny part is I'm the one who chose the hotel for everyone and paid.. the other room's A/C didn't work properly and they have switched to another room with the same issue.. We had A/C in our room.

Pool was great for the kids. So much space for guests and privacy. Rooms on the new wing were nice and modern with ample space and a good view. Breakfast and dinner buffets were well organized, very tasty and a good spread. The local Sri Lankan food was also very tasty. Staff were very good. Special mention to Kalinga running the bar in the day service by the poolside. Lifeguards deserve a special mention, as very helpful to us and the kids.

A bit of roof maintenance and construction on site but that didn't affect any party of the trip except for certain facilities like the library to be temporarily out of commission.

Location was great , facilities were also good and food was Great, Overall a good Hotel

The staff in Resteraunt need Training, Not attentive to customers

good are the 2 separate Pool's / Staff is VERY helpful, extremely nice , we had a wonderful time and will come back Its a place to relax , not having bar's / Pubs around the corner which is great.

None

Our stay was exceptional, even the standard rooms have all the facilities including bathrobes and slippers. Pools are very clean and big. Food was great, loads of varieties, specially morning buffet was perfect.

Not a fan of everyday live music in the lobby, it gets bit loud and uncomfortable when you wanna have a chat. Staff is very nice, sometimes the conversations felt little bit "robotic", but that should be caused by high customer service standards.

it’s beautiful and has the perfect location for beach lovers

Location # The building and the architecture # staff

The staff are so friendly

Buildings could use a major refurbishment

The buffet was good. Variety of snacks. Lovely decorations.

Cosmetic repair is required for all facilities. A lot of flies in a room and in a restaurant. Not sure about the quality of alcohol (local). The only working bar (before the pandemic there were 3 bars). Not enough sun loungers.

Friendly staff Great food Access to beach and pool

Got the premium ocean view but I didn’t have a good view of the ocean. My view was obstructed by trees and that was disappointing. Tried asking staff if they could place me in another room but due to lack of a availability, this could not be set up. Please see attached photo.

The best thing about this hotel is the nature. You will be surrounded by monkeys, birds, chipmunks, iguanas (who may sometimes even swim in the pool :) ), little crabs, not to mention dogs, cats, fish in the ponds, and all kinds of insects, big and small. The territory is pretty green and provides a lot of natural shade, saving you from sunburn. Massage in the Spa was good. The room we were in was pretty spacious and featured a beautiful view over one of the pools and a little "chunk" of the ocean. The food was good, and the selection was quite interesting, mixing local and more "European-oriented" cuisines in a balanced way.

In terms of service, this is the worst experience we've had so far :D. I travelled through over 40 countries, and nowhere did I see the personnel so chilled - but not in a good way :) Restaurant & bar team easily forgets your order, and even when they don't, you can wait for a simple coffee in a bar with 2 tables occupied for over 0.5 hour. They graciously add someone else's drinks to your bill (8 glasses of wine instead of actual 2? easy!) Moreover, some of them literally beg for tips, and when you tip them, it doesn't mean the service becomes any better. I had a birthday on the first night of our stay, but the reception forgot to inform the restaurant, so we went to ask for a candle. On the same evening we asked for refill of water, coffee and tea in the room (we didn't get a refill on that day, so we called the reception to ask for it as they themselves advised us to do), but instead a boy came with a brewed coffee charged extra... The room keys didn't work on one day, so we had to go all the way back to the reception to then be escorted back to the room by the maintenance guy who spent quite some time fixing the issue. Oh, and as for maintenance, you simply can't be left in peace here - e.g., laundry man barbarically opens your door even with the DND sign on... Last but not least, on arrival, my bank card didn't work, while on the check-out it did. Quite strange. Luckily we had another card. Will I recommend this hotel? Not really. Maybe only for 1-night stay to enjoy the beauty of nature. But if you want nice service and a proper care you would expect for this price, avoid this place. :)

Location was very good and views were breathtaking. Staff were very helpful

Hotel was a bit dated and sea view rooms are great but don’t expect to see much of the sea

Beautiful old hotel that's retained its old bones- which we liked as we like the idea of a story being before us. Gorgeous beachfront and pool. Loved all the birds. Food good and great cup of tea! Staff really nice and helpful

Hawkers right on the beachfront immediately outside the hotel, which felt a bit unsafe, but that's just a personal thing, did notice other guests enjoying that.

Nothing!

Booked for my friend who came to SL for his wedding. They did not get the room I booked and on top of that their manager lied to them and me that they did not have any deluxe rooms avaliable which I booked one month prior. Absolutely feeling disgusted about these type of low level treatment.

The Heritance Ahungalla Hotel is the place you need to visit, Absolutely the best hotel we have stayed in by far. We have two Children and whom experienced the Heritance with us and we’re so looked after from start to finish, with everything you would need from stunning nearby beaches, relaxing swimming pools mind blowing food rooms to die for and out of this world views. Every staff member at the Heritance Ahungalla are so friendly and efficient at what they do they really do make you feel the true Sri Lankan Experience. A special shoutout to the beautiful kind ladies in the reception and the very kind restaurant staff, they all treated our two daughters and us really well and that’s something special. The Heritance Ahungalla has everything you would need from the food which is not just a variety of cuisine from all over the world as well as traditional Sri Lankan dishes. The swimming pools are cleaned and sterile overnight ready for the next morning, the live music was a touch all of its own and a great thing to come across.

There is nothing we didn’t like, Everything was perfect!