So, I must admit I am a fussy customer, But the team were more than accommodating to each of my needs. One member of the team stood out for called Louise. I spoke mostly with her through my stay Any issues I had was fixed promptly, she was understanding and polite. I most enjoyed how stylish and easily comfortable the place is. It felt like I was right at home. The place was clean and tidy, which also came with all equipment needed to maintain the apartment.

Quelles clés??? accès à l immeuble et à l appart, uniquement avec des codes sur ... téléphone! Certainement pratique pour des robots

La malhonnête du propriétaire et sa condescendance envers ses locataires. Image sur booking.com ne correspond pas à l appart réservé. Chantage si un avis négatif n est pas retiré d un site spécialisé!!! L espace reservé, ici, ne permets pas de faire la litanie de tout ce qui était inapproprié.

Location to my office

Kitchen appliances didn’t work !

Clean apartment, nice and central, comfortable beds.

The damage deposit should added to the price details up front, not hidden in the last line of the fine print. I would not have booked here had I known that. Loads of admin, inability to check in earlier even though I did indicate we may. Being asked to take out the trash is the last thing you are worried about when you want to get to the airport. Have a least one hair dryer in the apartment. This is my 5th Booking.com stay in 2 Months and I am finding competitor stays have been better.

It was a very spacious two bedroom apartment and could easily fit a family of 5 comfortably. The kitchen was well equipped with all the necessary appliances and a washing machine too. There was ample of cupboard space and everything you needed for the stay. It was a 15 min walk away from Gunnersbury tube station. A Sainsbury local under 5 minutes walk.

Communication with the property wasn't great once we were already confirmed. We needed a late check out and received a confirmation email 2 days after the request was put in and after a second follow up and phonically

Location, space

wireless was really bad

The door entry and online check in was just too cumbersome for older people. Uploading photos of passports, credit card, paying a 300 pound deposit while holding off our NZ Bank which was trying to tell us it was a scam. Downloading an app to create a login to be able to open the door by internet. Please don't arrive 10 minutes early as you are left on the street until the app turns on at your allotted arrival time. Another day getting locked out on the street of the unit for an hour because our cellular network went back to 3G and the internet connection into the unit was so weak and intermittent we could not get a connection for the door to open. We went to a local cafe to get internet and contacted the company that provided the app and entry system, but they didn't return their own online chat site message we left for 6 hours!! But on our own we found if one of us stayed at the cafe and pressed the "open door" button at an exact time the other could go to the apartment, then push open the door at the exact same time to gain access, Then call my wife to let her know she could leave the cafe while I waited at the door. Sounds too hard, Yes it was.... There was an old fashioned thing called a key. Oh how I missed them.

To access the apartment you need to download an app to unlock a smart lock. This app decided to stop working first thing in the morning for several hours. I called up the helpline to hear that no one was around due to it being the weekend. I had tickets to the event I was going to along with my wallet. Never had anything so ridiculous happen with not even an apology or any compensation from the company.