المواقف

التكييف عطلان لايعمل طول اليوم الى بكره المغادرة وكانت ليلة جدا تعيسه والغرفة كلها باعوض وناموس والسرير نمل

The staff were gentle

Everything,

Its just fine

Nothing special

nothing

everything

Staff was really nice and friendly specially Mr Rashadat. He was so nice and friendly.

Nothing everything was perfect.

Stuff was very friendly especially Nasim and rashad

Close to super bazar

There is hardly anything I liked. Such a disgusting hotel and never recommended,

This hotel is absolutely disgusting and wonder how is it rated as 5star ? Starting of with check-in, the booking clearly says check-in from 1400. I was there at hotel by 1400 after long flight and to my surprise the hotel says, the room is not ready and will take 45 mins to be ready. I was kept waiting in the lobby for 45 mins till the room was available. Once after check-in, the room was smelling of cigarette. The bed was soo uncomfortable which I guess even a 1 star hotel might have better bed than this hotel. The room curtain was broken that we could not either open or close it properly. And this gives access to balcony which has a broken door that never closes. I had to sneak through the door to access the balcony and then use the coffee table to close the curtain so that none can see our room from outside. The sounds from next room was soo obvious that, I was embarrassed in front of my family when we could hear the next room couples having sex and moaning. This was soo embarrassment to me while this hotel does not have any privacy, Moving to washroom, The whole of washroom had only 1 light source with absolute darkness. The wash basin drainage was not working at all with water being clogged in restricting us from using the washbasin. The bath tub did not have hot water at all and had to manage with cold shower. The hotel has spa facility and when we got ready to use the spa down, the reception informs us that the spa manager is not there and thus cannot use it. I wonder why the board was kept on the reception with spa details ?

Friendly reception staff; possibility to buy a sim car and exchange money at reception; OK breakfast; the suite is really big; easy and secure to park; a supermarket, ATM and meal options right across the street, good WiFi

During our 5 nights long stay there was no housekeeping. Not even waste bins were emptied and only third request for a new toilet paper was successful. Pool was closed; Spa did not work; Rooms are smoking which means they stink of cigarattes; as lake is right next to the hotel, expect mosquitoes. Bathroom had walk in shower and bath with shower, only walk in worked.