I didn’t stay , I had a family emergency and tried to get a refund but the manager said no. Not even a 50% refund.

No running hot water for shower. Stood in shower for 20 min and still no warm water. Lock does not work for room safety. Had to put a chair behind door for protection.

Very slow desk at check in even though I had checked in ahead online. Extremely long walk to the room with no luggage carts in sight to help us. Poor lighting where we had to park. On arrival to the room we discovered a horrible odor. Not sure if it was cigarette smoke or something else. Called the front desk, and they checked us into a different room. I was suprised at the run down condition. There was some sort of hole in the wall under the center nightstand. Inadequate convenience for my husband to plug in his C-pap. There was built up dirt in the corners of the bathroom. The shower conditioner apparatus was broken off the wall and sitting on the side of the tub, and the bathroom mirror had multiple areas which needed to be re-silvered. Lastly, I was not made aware of the extra fees and parking which was $54.00 extra. Makes a bargain a very lousy bargain. Not sure if this was Hotels.com fault, or the hotel's.

Just an overnight sleep between Disney parks. Clean and comfortable.

Hotel was amazing for the nightly rate. My only complaint would be the price of drinks at the poolside bar. Would have purchased and spent a lot more money of the price per beverage was reasonable.

The pool area was not very clean.

HORRIBLE EXPERIENCE. When we arrived to check in, they proceeded to tell us that our room was not available. (Their website said otherwise). They offered to give us a room with a sofa bed. Pretty much we had to make our bed with a 1inch spring mattress. They did not have any blankets. We were here for our anniversary and this was very disappointing and frustrating. Do not recommend this hotel.

Perfect for what I needed.

They were very accommodating. We were impacted by hurricane Milton and have been without power for 4 days, so after not being able to get the room that we had reserved at a different hotel ( different company) we were able to book a room with them. They were kind enough to waive the pet deposit. And was able to get breakfast for free. Thank you for your kindness during this stressful time.

Great place to stay with family I will definitely stay again on my next trip.

It was comfortable and pretty clean

It was alright , walls are thin. People door slamming , loud noises in hallways , people not respectful , Parking overnight is 24$ , which I think should be free if your staying but that’s including with the state fees too , Second time booking this hotel , it probably be my last ,

The hotel is very nice. The parking situation isn’t ideal but it’s not too bad because there’s at least parking in the back of the hotel. We loved the convenience of it having a Starbucks in it and you can either do the buffet for breakfast or order breakfast next to the Starbucks place. The food was good. The hotel was okay on how clean it was. Our bathroom wasn’t 100% clean and when they brought my son’s crib, they didn’t include any sheets just a plastic mattress. We asked for sheets but they were never brought so we just took sheets from one of the beds and made it work. Overall we liked it and we would stay again. It’s only 8 mins away from magic kingdom.

It was ok

Nice property. There are 2 swimming pools, but I only hung out at the Cascade Pool which is beautifully kept with a water slide and waterfalls. The server at the pool Pietra was the nicest, tentative server. She kept refilling my drinks and took care of any food orders we had. I had a standard 2 room queen in the Bay building. Room was clean. The only complaint I had was that the bed was a bit too firm for me. Other than that my stay was wonderful and I would return to stay at this property.

Pool. Manager David is unprofessional, my husband and I was basically profiled, our room wasn’t ready … I will never come back or recommend anyone to stay there ..

Great view of the pool and very nice friendly staff. 😊

Terrible experience after a day at the park get to check in and they say that there was no room available. With 2 children we were able to get to another hotel 3AM with Hotels.com help. Delta didn’t even care

Great place to stay in Celebration Florida. It is only a 10 minute drive to Magic Kingdom and close to everything you need! Super clean, great AC in the room and the friendliest staff ever! ⭐️⭐️⭐️⭐️⭐️

If you find your way to this hotel, you got lucky, this place is still a hidden gem and the price is only going up in the future.

Good

Good

Not unique but it wasnt over crowded. Check in was easy, clean and staff friendly as attentive.

Very clean very nice

Location was great. Close to entertainment, dining, and more. However, the condition of the room left much to be desired. We stayed in the Harbour building, room 3413. The shower curtain rod was not screwed in, causing the curtain to hang in the middle and get drenched. The blackout curtain was partially torn off the track, leaving a 2+ foot gap that was 18+ inches wide. Our windows faced the main entrance of the building so privacy was absolutely necessary. We pinned a chair against the curtain and window for a temporary fix. The room always smelled wet/musty. The office staff was mostly unfriendly and unwelcoming. The automatic exit door was off the hinges and only being held by the spring bracket. The parking gate was broken, making it super easy for anyone to gain access to the parking lot and the building. The hot tub was cold, sandy, and had a slimy film on the top. A lot of the property parking, and drive at night is poorly lit. The pros: Location. The housekeeping staff was always nice and accommodating. The mini fridge kept refreshments nice and cold. The waterfall pool was beautiful and crystal clear. Plenty of parking. Harbour parking lot was very well lit. Final rating 3/5 - top suggestions bring price up by $35/night, cancel resort fee, cancel parking fee, include breakfast, inspect rooms regularly, add safety lighting to the other parking lots and property roadways.

Maintenance required

The hotel lobby and amenities are great but the room are terrible they smell awful it’s like wet all over the room don’t know if it’s the carpet floor or just the bathroom it’s not properly clean, beside that it’s a nice hotel pool and services are great !

Line to long to check in

The shower would not get hot one day. Next day the shower was too hot, scalding. Third day asked for room cleaning and there was no wash cloths available. Landscaping around pool and area had no mulch, not well kept.

Very old and poor maintenance hotel. Bathroom dirty, the tub had rest of blood and shower towel dirty an discussed. Even my 11 years old son did not want to come back… EVER. The only good impression was the lobby, Clean. Parking very small and did not was enough for hotel guess.

Surprise parking and fees charges

Very friendly staff, great customer service! Clean rooms, very comfortable beds and an A/C that goes down to 60 which is amazing here in Florida! :)