The staff was really kind. The hotel looks great! And, I would come visit.

Outstanding. Impeccable service, room, concierge, valet, housekeeping, quality of amenities, breakfast, reception - few hotels are really five star - this one is six.

This is a beautiful property with excellent white glove service. However whomever decorated it looks like they just threw all their decorating ideas into one building. Too many materials and textures making it too jumbled. Nothing seemed to really flow. From the entrance to the elevators and rooms. Inside our suite nothing really flowed either. Hospitality was wonderful, breakfast was nice. The best part for us was sitting in the evenings for cocktails and watching the sunset in the bar lounge.

Everything

Clean & Comfort! Best Location! Nice F&B! Great!

Most beautiful hotel in gangnam but transportation is pretty much taxi only. It’s kind of middle of nowhere

loved it

The hotel and amenities itself are 5 star. Gorgeous hotel. The staff however are not trained at a 5 star level. Simple requests of any luxury hotel- ie pre paying for certain amenities (breakfast, sauna), so guests never receive a bill to sign are not honored. They wouldn’t even let my mother take her am coffee from breakfast despite the $75 / person charge and the fact that all in room dining / plateware in the hotel is the same. My colleague who was also staying here was taken to an uncleaned room twice. Staff otherwise appear “friendly” but don’t have luxury hospitality training and appear to be reading from a handbook.

Great hardware, not so great service. Staff members seem mostly extremely in-experienced. They seem nervous, new, inexperienced and without any room to serve customers within their remit. This results in protocol-driven service, not customized for customers needs. Gave me an impression female staff members might be hired for their look more than experience.

Everything was great !

Perfect staying at Josun Palace Hotel. Love their luxury Interior designs, arts and services, would love to visit here next time!

Really nice hotel with big room, but is not close to a subway station.

Absolutely the Best hotel

Good

Facilities and services were amazing. Very convenient location. Would definitely stay again!

All the staffs were so nice, had a great experience, will definitely come back to this hotel again when I visit Korea next time

The rooms and public spaces are beautifully designed and managed. Exceeding expectations! The breakfast at Constanza is not worth the money for a traveller with liking to traditional Western foods. Service at Constanza is also slow and slightly clumsy. The awkward service breaks at the spa / pool / gym have to be attended. It is a pity that a guest has to think about such things. Nonetheless, super rooms and outstanding staff!

Outstanding service

좋아요

Best hotel room I've stayed in by far! It's ridiculous how exceptional this hotel is. They make you feel like royalty

My stay at Josun Palace was nothing short of extraordinary. In my view, the hotel successfully combined luxurious accommodation, state-of-the-art technology, and exceptional service. It is obvious that every detail in the hotel has been thoughtfully curated to ensure the utmost comfort and satisfaction of its guests. The level of attentiveness and politeness exhibited by staff was remarkable. It would be remiss of me to not add that Jin from the concierge was patient and provided good recommendations. Breakfast in the hotel was decent, albeit at a rather steep price. In terms of downsides, I note that the taxi drivers I encountered were reluctant to drive to the entrance of the hotel (which is located in the basement). Furthermore, the hotel is not particularly close to the main tourist attractions and strangely levies a charge if you want to use the sauna.

It’s nice- don’t get me wrong. They try very hard. It is not the place for you though if you have tattoos- not stated when you book that large tattoos are not allowed at pool- and if you are sensitive to smells. There is a pungent artificial flower smell pumped through the hotel- almost like they are covering up something else. The toilet rooms are separate in the hotel rooms- thought this was a nice touch til I realized there is a distinct smell of old plumbing that is characteristic in old Korean buildings that wafts up. Can’t cover that up. HUGE tv. Area is very commercial. Thought it would be easier for public transportation but this was challenging to navigate also. We checked out early and staff were very accommodating in this so will give staff the stars but I found it difficult to communicate effectively with them in English- which was a bit surprising. I felt it was a hotel for Koreans who are looking for a bit of a Vegas-y, Korean drama type experience

Absolutely fantastic hotel, with stellar service. From the first contact with the concierge desk before our trip to repatriating some glasses forgotten at a rental car location, not even linked with the Josun Palace, the service is one of the best we ever got in any hotel in that category. The location is good in Gangnam, and the hotel is beautiful and in perfect condition. It will be difficult to go anywhere else when we go back to Seoul.

Everything was pricy at the bar and restaurants. staff was very nice. Hotel staff told us to estimate 1hr to the incheon airport. it took almost 2hrs. just beware that traffic is horrible at this area.

I thoroughly enjoyed my recent stay at the Josun Palace. It is a beautiful hotel... Even though I was in Seoul for work, I felt like I was there on vacation. It was nice to come back to the Josun Palace after running from one meeting to another one. The service from each staff was excellent, particularly the basement lobby staff/Jack Kim and his team. There were certain inconveniences - like the taxis unable to find the right hotel entrance or unwilling to drop me right off at the basement lobby and it would have been nice for the Josun Palace restaurants to earmark some tables for hotel guests and not just external ones who made reservations - but that will not dissuade me from staying at the Josun Palace in the future.

Amazing property overall

Josun Palace is beautiful in every way. The staff are kind and speak English well as well as are patient listeners. The location is perfect; and it has several luxury cars parked at the entrance as well as available cars for transportation. Dining is buffet style, or you may order; and it has any food you can imagine you desire to eat. The pool is large and grandeurs. The rooms are like mini apartments with a closet of wines, teas, coffee, and utensils. I did not want to leave. I definitely will return and recommend this hotel to all who desire to experience pure rest and relation, fun, fine dining and the lap of luxury.

Everything was extraordinary. Top-notch

Brand new. Excellent hotel. Customer service excellent.

interior design, shower room. amenities and location of the hotel are very good. I couldn't use the app for the cab (kakao Taxi), but Mr. Lucas Jeong at the concierge desk located on the first floor helped me get it very kindly and professionally. Definitely, I will come back in the near future. I hope this hotel also has an executive lounge program like hotel Shila in order to enjoy the meal and lounge service.

Everything during the stay was perfect except the staffs at the lounge. Seems like they need more training or need more staffs on board

The best in Seoul in every aspect. Highly recommend for any occasions!