Our stay was mostly positive. Initially, we were given an incredibly small room that felt unbearable. I called the front desk right away, and thankfully, they were able to move us immediately to a more spacious king room, which met our needs perfectly. The hotel was clean and easy to navigate, and it offered great value for the price. Its convenient location near the American Airlines Center was a definite plus!

Nice clean hotel

Front desk is amazing. Let me check in early with no issues. Rare to see these days.

I loved the room. Comfy bed wonderful bathroom and friendly staff

Staff was excellent. However, the room floor was dirty and hadn't been mopped or vacuumed. You could see dirty water spots in the bathroom area. There was items, i.e., paper clips or safety pin under the settee. There wasn't any liners in the trash cans. There are no eateries in walking distance of the hotel. The only place to dine was the hotel restaurant which was nice but expensive & limited menu. Also there was an added fees on my bill. I was expecting my total rate to be $198/night including fees & taxes as listed on Expedia. It was higher,

No complimentary water; menu was limited and room was very dark.

Whenever I am down in Dallas, I stay at this hotel. The staff is very friendly. The room is fine. Everything is very clean. I would recommend it.

Initial impressions were all awesome. Easy check in, very clean room, beautiful pool & hot tub. By 10pm, I had already decided to plan a return trip. And then it all fell apart. Somewhere between 10-midnight we started hearing loud strange noises that we couldn’t identify. It sounded like an electrical saw on metal. Seemed like a strange time for maintenance to be happening or maybe there was some kind of maintenance emergency. Then during the night the toliets stopped flushing completely, then started backing up. I had a dilemma of dealing with my sleeping grandson, or “waiting “ which ended when my grandson woke up at 8, and had to go. Quickly got dressed and headed for the lobby to use the lobby restrooms. No such luck… closed for cleanup. We were told we might be able to use restrooms on the 3rd floor. No clean flushable toilet available but when a 10 year old has to go, you use what’s available…gross. Was told at checkout that the situation started out as “planned” maintenance but then a pipe burst or was broken. I get it stuff happens , unexpected events occur but no toliets for many hours at a premium hotel is unacceptable. No contingency plan? No notice under the door or at checkin about loud late hour maintenance planned? No good information about where we could “go” until it’s repaired? And no offer of compensation at checkout. We checked out earlier than planned to drive next door at the children’s hospital to use their lobby facilities. Very disappointing