Good central location but rooms require upgrades.

I like the uniqueness of Zagreb

Super friendly personnel, and attention to details.

My stay was comfortable and amazing!

Very good location and excellent breakfast. However property needs modernization. Old and damaged carpets, AC needs maintenance.

Good location and really nice breakfast on top floor with great views. Room was large and very comfortable.

Great hotel with friendly staff!

The hotel was worn out. Needs a refresh. The TV on our room made an annoying constant clicking noise. We booked the room because of the pool and learned during check-in that it was closed. Unfortunately our room was non-refundable. On a positive note, they offered to pay for a cab so we could go to another hotel to use their pool, the air conditioning worked great in the room and they offered free bottled water.

Beste Lage, ruhige Lage, tolles Personal,....

Facilities are not so modern but well maintained. Airconditioning probably affected by the heatwave during our stay, with erratic cooling

Staff were outstanding! Delivered the favorite ‘heavenly bed’

Great property, clean, ideal location and easy parking

Dated, but decent business hotel in Zagreb. Morning coffee at buffet is weak American style pseudo coffee but otherwise decent breakfast buffet. Staff and location great.

The stay was short but it was within walkable distance to several places of interest.

Swimming pool in very bad shape and full of mold .Carpets destroyed and causes tripping hazard .No electrical plugs on both side of the nightstands only on one. Great distance to the center of the town easy accessed.

My husband and I stayed three nights at the Westin. Overall the stay was good but we were first surprised by the big deposit they asked us to pay at check in as this was not communicated before by the property. When we first walked into the room we noticed stains and dirt on the bed sheet, not something you would expect from a chain like the Westin, however we asked them to change the sheets and they did right away. The hotel is at close proximity to all attractions in the city.

Safe and quiet area of Zagreb near Tesla museum. Great breakfast!

Nice hotel, friendly people.

My third time at the hotel. Each time stayed for two weeks. That says it all.

Exceptional in every regard. Thoroughly enjoyed my stay. Incredibly comfortable and convenient for conducting meetings in the lobby and food in the restaurant is also very good.

Good Hotel. Good value for money. Great junior suite room. Cleaning could be improved

Shower head is broken, water spills everywhere. Room is outdated and smelly. Carpet is dirty. Room was equipped for 1 person stay only even though we were 2.

The outside of the hotel does not match how nice the hotel is on the inside. It is a lovely place in a great location.

Very friendly staff. Excellent service. Conveniently located in the downtown area. Great views from the upper floors. The level of cleanliness could be improved.

Booked a suite. We arrived a bit early, around 1 and told that room wasn’t ready. No problem as check in is at 3 and should come back then… we walked around with our one year old and planned on having her take her nap shortly after 3.. we arrived at 3 and room wasn’t ready, they gave us a voucher for cognac or moscato which no one really drinks… wasn’t exactly in the mood for a drink, exhausted from driving and having a tired child. 330 rolled around and no room. Tried to ask if room was ready but the staff said I had to line up in 10-15 person long check in line… by the way everyone was agitated… as many people’s rooms weren't ready. Got the room, and let’s just say needing a refresh is an understatement. Many stains on carpets the sinks and tiles are all faded from foot traffic. Only reason why I booked this hotel was for the indoor pool. Which we came to learn has been leased to a regular gym and guests have to walk through the gym and swim with gym members who are doing laps… looking out in full blown graffiti. After your swim, you can use one of the towels from the gym that have rips in them. And the kicker is they try and nickel and dime you every step of the way. I know how difficult it must’ve been for housekeeping and I have to say despite all the negativity they were so pleasant… My wife and I have stayed at dozens of Westins and I can’t believe they put their brand on this… being so brand driven. Horrible hotel and would never stay here again.

The check-in process was the slowest I have ever had anywhere, and no apology or acknowledgment from the reception staff ‘Maja’ , the hotel is incredibly dated and the swimming pool is heaving/ tired. Parking is €20 a day- when right next to the hotel it’s €13.30 a day on zona 1. So overall not a good hotel.

Staff is all excellent! Property is starting to show its age but still a very pleasant stay!

Disappointed in the room’s condition. Also, the AC appeared to be laboring to keep the temperature cool. Rippled carpet, peeling wallpaper, super slow USB port. Bathroom was clean.

Excellent location!

The hotel was very good and the location was excellent.

Wonderful hotel, close to the historic center, excellent and kind service, clean, diverse and wonderful breakfast, indoor pool and we also had aview. It was wonderful stay. Only missing a pull-out faucet for the shower. Other than everything was perfect.

Westin Zagreb was a great stay and the employees were good as well. Zagreb itself tho was pretty rough all around was just graffiti and not the best areas.