Breakfast was not good here and not worth it

Top quality, amazing staff

Coffee shop crowd was noisy in the nights.

Great location

Location, staff, rooms and service were all excellent

When we arrived, we had to have the plumber called because the bathroom sink would not drain. For an American, the system for turning on bathtub water and then turning on the shower was mystifying. It took me a lot of experimentation to finally figure it out. One part of the wall siding in the bedroom was falling off and despite calling it to management attention was never fixed. And it was nearly impossible to adjust the air conditioning system. An engineer said it was very old and only adjustable from a central source. And a visiting friend in the lobby slotted a rat- he said in central Amsterdam it was impossible to control them. Having said all that, it’s a fabulous location and the staff and service was great.

Great reception, very friendly staff

Great hotel. Very walkable, convenient area. Friendly and helpful staff. I felt safe staying here.

Amazing!

Service was excellent, particularly front desk staff Christiano

Excellent location, spacious and nicely decorated room, friendly and helpful staff. Huge choice of excellent breakfast food. Comfortable bed

Wonderful

Convenient to old Amsterdam and very walkable.

The person at the front desk (his name is Ricardo) helped us a lot. He was patient and always aim to please...

The hotel is well located and comfortable (which you would expect for an expensive branded hotel). The breakfast choice was excellent. However we found the cleaning standards of the room very poor, and infrequent. (Used glasses were not washed or replaced in a week), and the cleaner knocked on our door at 9pm one night to ask if we wanted the room servicing? also there appears to be no concierge to help elderly customers with suitcases. The services within the hotel were therefore quite lacking.

Great location! Staff was very accommodating and helped us with an early check-in. Great customer service!

Great place! Great location.

Convenience, location, cleanliness

Great reception at the welcoming - got to choose between two rooms - and as the room I preferred wasn’t ready (I arrived a bit before check-in) I got a coffee whilst waiting. Felt like front desk service was great but to actually get the help I asked for was more tricky. For example when I was promised cleaning during a specific time interval it was still missed. Happened two days in a row (first day I asked less specific to be fair). I was sick during my stay so only had the energy to be out of the room for a limited time. The overall cleanliness felt under expectations as well as the furnishing being old and in need of being replaced (both rooms I was showed had cracked leather furniture) considering it being a 4 star hotel with rooms over €400 a night this was underwhelming.

Great property, in central location. Walking distance to Dam square and Anna Frank house. Very close to hop on boat, tram and bus links make this hotel an excellent choice to explore Amsterdam. Breakfast was good and the restaurant food was delicious and reasonably priced. Lots of places to eat, red light district and bars 5 minutes walk from hotel.

Helpful staff and a great location very close to everything. Clean, comfortable and quite.

On a quiet street a couple of blocks away from the square - very convenient location. Room was clean and spacious. Overall two thumbs up

The rooms were spaceous for 2 adults and 1 child (9 yr old). Bathroom is big and the king bed fit the 3 of us rather comfortably. The hotel is located within walkable distance to the canals and restaurants and attractions (i.e., red light district).

I like the breakfast place and the breakfast verity and I don’t like the way that the staff treat the customers, the stay was too noisy the cleaners always talk on the mobiles loudly and shouting all the time.

Not great location Service was average

Friendly staff. Clean spacious rooms close to downtown area

The hotel is nice but there were some glaring issues with our room. We were under a “suite” that was 2 level and all the floors are hardwood. Our “neighbors” were up multiple times in the night and it felt like they were on our heads! Also, below our room was a “coffee shop”, aka marijauana store and our room stunk! Terrible.

Amazing staying

We left after a few hours. Horrible location. Smells. Feels dangerous. Worst area in Amsterdam. The rest of the city is fantastic.

Room door not operating properly

Great place to stay!

Friendy and accommodating staff. Very professional. Perfect location.