Unfortunately when I arrived the woman working told me that the room I booked wasn’t available but let me know I could call who I booked with and get a refund. She assured me that I would not be charged. I ended up having to book another hotel that night. I have been in contact with both Expedia and the hotel and have yet to be issued a refund. I don’t recommend booking here. I stayed at another Baymont hotel in Rawlins and they were great. This one just wasn’t it. Pretty frustrating still trying to get a refund for their mistake.

just felt unsafe here. burn holes in carpet in room bugs on floor. dirty walls in room

Bed bugs, several very drunk people in the lobby with rude aggressive behavior. Someone being arrested in the parking lot when arrived. Prostitutes going door to door inside hotel. Did not stay, and they have not credited our charges. Have logged a case with parent company of Baymont/Wyndham

Don’t stay here. The room are a mess and the elevator has been broken for over a year

Will not be staying here again, the bed was not comfortable at all and there were bed bugs as well, we did not enjoy out stay at all.

Worn carpet, room smelled bad - awful really. Holes in drapes. Holes in walls. Carpet sticky- gross! Thank goodness they have very nice staff.

While the staff was friendly the fact that the elevator was down and i was placed on the third floor was inconvenient taking bags up and down

Old and run down, given a room without working a/c and staff was aware it didn’t work.

This place is a dump in the hood! Homeless people everywhere outside, sketchy neighborhood, not clean or kept at all. I am not positive the pictures are from this hotel or stock photos. I was scare to leave my car overnight and happy to make it out safe the next day.

The hotel was dirty it had black specs on the white sheets the bed where dirty. The front desk was ghetto

You could feel the springs in the mattress, carpets stained and peeling paint on walls.

It was a busy night which is understandable however my room's microwave was extremely dirty, the lamps did not work, staff was stressed due to lack of clean rooms and the TV did not work

No stay!! They had no room for me despite my reservation, itinerary and payment!

I had two confirmed rooms at this hotel but when we arrived rooms were not available. We searched several hotels and finally found two rooms at Days Inn. Very unprofessional service. Now it is back to Hilton and Marriott. Out with Wyndham and Expedia.

First off, the people working at the hotel were very nice and helpful. That being said, we felt like the rating and description online were misleading. The hotel was overbooked and they were turning away people when we showed up. We did get a room, but it was tiny and only had two double beds instead of two queens. That made for a close couple of nights for four adults sharing a room. The hotel is in need of updates and is somewhat threadbare. Also, people need to know that there’s no elevator, so be prepared to haul your bags up and turn from the third floor. The main thing the hotel has going for it is the staff who are doing the best they can with what they have to work with. The pictures and ratings on the websites are misleading so be warned.

Great location

It appears that this property is home to a lot of long term residents that party all night long, have children running around all night and just in general make it hard to sleep. The microwave wasnt functional. In the room were used bottles of body wash. The walls and windows are so thin that you can hear every car and every step. Unless you sleep like a rock dont stay here.

When i first arrived there was nobody in the lobby except a teenage girl who yelled from the breakfast area that i had to call a number to get the reception. The next morning that same teenager was sitting on the couch in the lobby smoking her vape. It seams like i had to walk thru a house party in the lobby every time i enetered or exited the building. The elevator was not working. It was broken when we stayed in june as well. Overall the building was clean i just didnt like the house party vibe.

Check in was easy and the staff so friendly. It had a bed and breakfast feel to it as the place is run by a family with kids. They have a modest breakfast

My stay here was extremely pleasant. The staff is inviting and friendly and made my stay comfortable. Scarlett, Mario and Mimi were amazing and went above and beyond as well as followed all ADA requirements for my service dog and I making our stay seamless.

We did not realize this hotel was in an unsafe area. There were many long-term residents that were loud and unruly. Kids were riding bikes in the hallway. People were playing loud music. We ended up checking out and not staying. We did not feel safe given the type of people that were using this hotel as their home.

I communicated to the hotel weeks ago that I would be checking in late. Paid for a room with 2 queens. They only had 1 room with 1 queen when I arrived late. I hope I do not get charged for this. This is the 3rd time Hotels.com has fumbled a reservation for me. The last time I ended up paying for an extra room at the hotel, and never got compensated. I'm done with hotels.com

Not again

it was fine bed sucked people were interesting

The desk clerk was very nice. When we went to our room, the AC wasn't working. She gave us another room, in which it was. The bathroom wall was really dirty. When we went down for breakfast, they had waffles but no plates to eat them on. Also, no knives for spreading butter.

We had been driving for 16 hours. It was 1am in Denver, but we had also lost an hour crossing the Kansas/Colorodo border. We had made reservations 4 hours earlier, trying to gauge how far we could make it on the road on our trip back to Idaho. When we arrived at the Baymont property in Fort Collins, CO, we were told there were no rooms and to call whatever 3rd party company we had gone through to get relocated to another hotel. After an hour of trying to talk to someone in person (now 2am) They refunded our money and transferred us to a different 3rd party for the reservation. The reservation desk had no itinerary number to go off of because it had been deleted. We ended up with no hotel room that night and slept with 4 kids in our van at a rest area in Wyoming... Does that sound like anyone had our back?

Expedia overbooked the property. I did not have the room I paid for. Sat on hold for over 20 minutes to process a refund that will take 7-10 days and I got and nothing in return for your mistake.

The staff was amazing, they kept the place clean an orderly under challenging conditions. The price was fair, the neighborhood kind of sucks, but its safe and everyone is nice. I would recommended for a bargain traveler

Beds were not comfortable. Took forever to get hot water TV would not work half the tiime. Was put on third floor when I requested a downstairs room when made the reservations at the end of may. And there was always a marijuana smell very heavy smell on third floor. Will never stay there again .

We stayed at this motel June 28- June 30. Staff was amazing made you feel like family always greeting you upon arrival and departure. We stayed in room 110 and it was clean and everything worked great the room was quiet the shower was amazing. Mario and his staff make this motel. We thank you again Hailee and Bobby

Did not stay at baymont. Reality was hotel was overbooking and no rooms for my Expedia reservation. No review because I could not stay there

It was fine. One night on the road.