Had stayed at Berjaya Tioman some years back and enjoyed it. We decided to go back and take a short break of 4 days and 3 nights. We decided to spend a bit more and booked 2 sea view rooms. The rooms were large and pleasant. Then a fire broke out and engulfed the main restaurant and we were woken up by the commotion about 3am and had to be evacuated to the lobby of the hotel till 6 am plus. The staff did well in helping the guests get comfortable as they started assigning us alternative rooms. We were then approached and offered alternative rooms, which we were glad to take as we were tired by then. Unfortunately, they turned out to be standard rooms at the back of the property, supposedly a temporary arrangement. We understand that the hotel may have its limitations and may not have other sea view rooms to offer us. But since we had already paid for the more expensive rooms, the least the hotel could do was to reimburse us with the difference or with a meal or activity voucher. Even though we brought this up to the reception, nothing came out of it. Anyway, we decided to let it rest.Rooms: the sea view rooms are nice, not the standard rooms which are worn.Food: the restaurant food were quite average, not restaurant standard. Snorkelling: you can snorkel in front of the hotel but you need to go past the dead corals and rocks. Staff: they were generally polite and helpful but management needs improvement and better understanding of the hospitality industry.

Had stayed at Berjaya Tioman some years back and enjoyed it. We decided to go back and take a short break of 4 days and 3 nights. We decided to spend a bit more and booked 2 sea view rooms. The rooms were large and pleasant. Then a fire broke out and engulfed the main restaurant and we were woken up by the commotion about 3am and had to be evacuated to the lobby of the hotel till 6 am plus. The staff did well in helping the guests get comfortable as they started assigning us alternative rooms. We were then approached and offered alternative rooms, which we were glad to take as we were tired by then. Unfortunately, they turned out to be standard rooms at the back of the property, supposedly a temporary arrangement. We understand that the hotel may have its limitations and may not have other sea view rooms to offer us. But since we had already paid for the more expensive rooms, the least the hotel could do was to reimburse us with the difference or with a meal or activity voucher. Even though we brought this up to the reception, nothing came out of it. Anyway, we decided to let it rest. Rooms: the sea view rooms are nice, not the standard rooms which are worn. Food: the restaurant food were quite average, not 'restaurant standard.' Snorkelling: you can snorkel in front of the hotel but you need to go past the dead corals and rocks. Staff: they were generally polite and helpful but management needs improvement and better understanding of the hospitality industry.

Twenty year ago I visited this place, twenty years later I’m back. Still as good as before, clean, nice food everything still in TOP TOP condition , ready a nice and peaceful place to re charge

The rooms need to be updated!!!!!!!! Those with the sea view have only 2 small windows, so it s s trap and the photos do not match the reality!!!!! the location is pretty good, the breakfast could be more diverse.

The rooms need to be updated!!!!!!!! Those with the sea view have only 2 small windows, so it s s trap and the photos do not match the reality!!!!! the location is pretty good, the breakfast could be more diverse.

Need to educate their staff on efficiency and handling of complaints. There was a fly in my noodles and I only noticed after eating some of it. Manager was not around and although staff did apologise still charged me for it even though the majority couldn’t be eaten. Beach chalet Room was large and airy and very nice

Need to educate their staff on efficiency and handling of complaints. There was a fly in my noodles and I only noticed after eating some of it. Manager was not around and although staff did apologise still charged me for it even though the majority couldn’t be eaten. Beach chalet Room was large and airy and very nice

Stayed many times.. comfortable room with very nice staff. However, slow in room to room pick up service as we waited for 40mins for the buggy to bring all luggages to yhe reception for check out

Tioman Island a paradise where awesome natural place in the middle of the jungle. Scuba diving and snorkelling was the best which swimming with colorful fishes and turtles. But the sandflies are the worst what we were biten hundred times :( Berjaya Tioman Resort is very nice as outside but inside the rooms are terrible so very old furniters and dirty bathroom. The breakfast was very diversity of malay, indian and english. Staff was helpfull. Main problem is doktor because if you sick after 6 pm. staff dont hep you so no medicane no hospital.

Property was fine but the pictures were misleading. It was much more rundown than anticipated.

Good location but worn rooms.

Hotel staff should tell or notify customers on the sand flies issue during the check in so that we will spray insect repellent or avoid during the dawn. Or else we wouldn't get bitten without knowing there is sandfly issue at the beach.

Hotel staff should tell or notify customers on the sand flies issue during the check in so that we will spray insect repellent or avoid during the dawn. Or else we wouldnt get bitten without knowing there is sandfly issue at the beach.

Good location but rooms are in need of an update.

Expensive food in the resturants. Quality of food was good but too pricey. Bettter options outside of the resort

Must upgrade certain furnishing in chalet as its not compatible with the high price imposed..the security guard was rude..BERJAYA must act fairness regards to riding bikes in vicinity..

The resort is less maintain,the picture looked great but it wasnt in fact

Musa at the tours desk was a great guy helped organize wonderful day trips

Musa at the tours desk was a great guy helped organize wonderful day trips

It's a bit aged. But it has all the amenities that you'll need

The property needs to be refurbished and provide more/better amenities that visitor could use

I like the cleanliness of the rooms and property.What i do not like is the dead corals that were there not cleaned up at the beach and shallow beach water there.There was mistake on my booking as I had two separate bookings with two different websites/companies. Staff did not check the booking with website stated on the paperwork i supplied and checked me in with the wrong /cancelled one for the first part of my booking ; even the second part of the booking was wrong - it was not cancelled; but the staff said it was cancelled quoted by a female Malay front desk staff

I like the cleanliness of the rooms and property. What i do not like is the dead corals that were there not cleaned up at the beach and shallow beach water there. There was mistake on my booking as I had two separate bookings with two different websites/companies. Staff did not check the booking with website stated on the paperwork i supplied and checked me in with the wrong /cancelled one for the first part of my booking ; even the second part of the booking was wrong - it was not cancelled; but the staff said it was cancelled quoted by a female Malay front desk staff

Bed buds, heater spoil, some web on the wall, non comfort mattress. The sea sports activities are good. Staff services at the counter are good too. Food wise can be much better. Berjaya used to be the best in tioman, but I feel it’s not that we’ll maintain...

Breakfast buffet was good, dinner was very good. The room did not look anything like in the pictures and was very outdated. Lights were not fixed correctly to wall in the room. I was not allowed drop my partner in to reception on the scooter, but two other people were allowed in as I walked out which was very activating. Room needs to be cleaner, a lot of dust and cobwebs around the bed.

Breakfast buffet was good, dinner was very good. The room did not look anything like in the pictures and was very outdated. Lights were not fixed correctly to wall in the room. I was not allowed drop my partner in to reception on the scooter, but two other people were allowed in as I walked out which was very activating. Room needs to be cleaner, a lot of dust and cobwebs around the bed.

The beach here was amazing. Water was super clear and clean. We stayed in the quad garden room, area was nice, but the room was quite old and nothing special at all. No safe in the room but the reception has an area with safety boxes to use. Breakfast was alright.

The beach here was amazing. Water was super clear and clean. We stayed in the quad garden room, area was nice, but the room was quite old and nothing special at all. No safe in the room but the reception has an area with safety boxes to use. Breakfast was alright.

What you see in photos of Berjaya Hotel website was definitely not what the resort looks like. The airport is not working. You need ground transportation to Mersing and then catch very limited ferries across to Tioman Island. On the Berjaya Hotel website it says the time it takes on the bus, this is not true, it takes much longer. No, I would not recommend this property, will never return. We have traveled throughout Malaysia and if complementary upgrades are available you would receive it. Berjaya under no circumstances will upgrade you without paying more money whether busy or not.

What you see in photos of Berjaya Hotel website was definitely not what the resort looks like. The airport is not working. You need ground transportation to Mersing and then catch very limited ferries across to Tioman Island. On the Berjaya Hotel website it says the time it takes on the bus, this is not true, it takes much longer. No, I would not recommend this property, will never return. We have traveled throughout Malaysia and if complementary upgrades are available you would receive it. Berjaya under no circumstances will upgrade you without paying more money whether busy or not.

close to the beach but if u r looking for food outside the hotel there is only 2 places to choose from. other than that avoid peak seasons.

Have been there the third time the last years and this was the last time as the standard is declining. We had wo rooms and the bathrooms are ok. They still had the same extremely hard oncomfortable beds but new cushions. Airoco in one room was leaking badly, had to switch it out as the water ran over the light switch and the fan worked only in top speed, the other rooms had a airco that worked ok and that was enough to cool both rooms. The pools were both murky and despereatly in need of some chlorine. The beach was beautiful as usual. The food in the restaurant was good. The guys at the beachbar were friendly. After three nights we had enough of it and left earlier than planed.