The front desk staff around noon were most impolite and even rude. They claimed not to have rooms available but while waiting, they checked in and gave a room to a pilot, and also to two couples who walked in and inquired if they had rooms. When I complained about this situation I was dismissed and I could not access a room until check in time when magically all rooms became available. The state of disrepair of the room was concerning, as well as the lack of extra towels, floor mat and the very few amenities. What is more, the size of the coffee cups was much bigger than the ones that could be used with the coffee machine, so there was no way to brew coffee. There was an empty paint bucket that had been left in the bathroom, the shower door was broken and, after the shower, the rest of the bathroom flooded because of a leak . As a frequent flyer through Mexico City, I would not recommend staying at the Hilton. Both the Courtyard by Marriott and the Camino Real Hotel, both across the street from Terminal 1, offer a much better service and are far more accommodating of guests' requests.

One good point was that it was cleanly. Also the restaurant was pretty good. But mostly our experience was negative. It took us 45 minutes to find this place- it was poorly signed and the directions we were sent were confusing. The room was very poorly lit and had few amenities (2 small bottles of water and a bar of soap). The coffee maker did not work. The thermostat was hard to control. Recommend you stay elsewhere.

Attention to detail is required for a comfortable stay. Housekeeping decisions should not be influenced by marginal cost savings.

Poor service, staff was not professional, room was missing towels and TV sois not work. Staff was not engaged and were not professional nor what you would expect from. Hilton Hotel

It was not the best experience and it was noisy.

My room didn't have full shampoo, conditioner, shower Gel and lotion. When I reached out to the front desk they provided full containers

clean and spacious room. Good shower. Perfect for a layover

Elevator service to the airport pretty bad. Shower water in the room (shower walls unsealed)