The shuttle service is really bad organized. We were waiting for an hour even though we called the hotel. They don’t give complimentary bottle of water in the room. I am an honor member and I got just 2 bottles when normally I get 1 per person.

We got off a cruise and got to our hotel at 9:30 am and they gave us our room. We were very pleased.

It was fine until I went to bed and someone pulled the fire alarm. I was on the 5th floor and had to use the stairs which is not easy for me after my transplant. It turned out later to be a false alarm. I had to be up early for my drs appointment and there was no mention of compensation and I was not offered a receipt.

Very good breakfast, high room, clean, excelent shower pressure. Everything was perfect

Workers are rude and the breakfast was a joke

Due to a flight delay, we ended up needing a place to stay late at night. The reviews were okay for this place, and it met our needs (shuttle, two beds). Pros: shuttle was convenient (but be aware that it only runs at the top of each hour), staff was friendly and helpful, room was visually clean. Neutral: breakfast was free but not very appetizing and super crowded. Cons: the room stunk very badly, a/c unit didn't cool anywhere near what the thermostat said and was noisy. I don't know what the smell was, but it hit us as soon as we walked in...combination of stinky feet, mildew and old pizza?? If we wouldn't have been absolutely exhausted, I would have asked for another room. We tried to diminish it by running the a/c but it wasn't working at peak performance. Between the odor, less than optimal temperature and the breakfast, our stay was just tolerable, not great but not horrible. If you're in a pinch and just need a place to sleep, it'll do; but I wouldn't necessarily recommend this hotel. We travel through this airport somewhat regularly, and I will select another place should we have another delay.

My stay was good. Running from Hurricane Milton. Only concern. Apparently the hotel lets non-guests on guest floors. We had a pizza flyer come under our door.

Love it