Great property, really beautiful. All inclusive is the way to go, don't have to worry about food or drinks. Only downside is the ocean is inaccessible due to rip tide. It would be perfect if you could swim or snorkel off the beach! But the property makes up for it with an abundance of pool options.

Booked a 4 night stay and checked out after the FIRST night - losing the entirety of our money because the hotel failed to offer any incentive or even offer a partial refund! This hotel is dirty, cheap, run down and outright disgusting. Their hospitality is lackluster, food and drink are the equivalent to a buffet. This is a glorified motel, the photos are completely misleading. After 5 minutes of walking in our room, our feet turned black. The manager failed to make us feel welcome or offer a consolation to enjoy the rest of our stay. Zero accommodations were honored during our one day stay. We couldn’t get out of there fast enough! We thoroughly enjoyed our stay at The MARQUIS!

Peace and serenity ! Staff is super friendly and attentive! Few dining options were closed due to renovations but understandable. Skypool bar was also closed for the same reason and heard fabulous things so couldn't enjoy it but a peaceful vacation and good food.

This property needs a great overhaul. We were given an upgraded room as part of the VIP perk. This is where the nightmare started. The hall bathroom light and fan did not work. Then the living room hall developed a leak. The maintenance team had to come and fix the leak (apparently this is a known issue) and then mop up each time takin 30 mins or so. Then the phones in the suite stop working. Guess what, now there is no way to get maintenance, get a golf cart to go anywhere in the property. Between getting the leak fixed and failed attempts at getting the phone working, we loose half a day being stuck while the issues get fixed, and they can’t fix either. Then in the evening we are offered to stay or change rooms, to a building far away. If this is the condition of an upgraded suite I shudder to think what the regular rooms will be like. The property is also not kid friendly and the description is not correct. The beach is not open for swimming in the ocean. One has to take a 30-40 min shuttle ride for which reservation is required to get to the sister property that has a beach safe for swimming in the ocean.

We enjoyed this property very much. Loved the Marketplace. We were upgraded to an Executive Suite, but it was dated. One evening we came home & the master bathroom was flooded, water coming from ceiling. Maintenance came within 15 minutes & fixed the problem. The bathroom should have a handheld shower, floors very slippery in shower. The staff were great & helpful. We will come back.

This was a truly special vacation. One of the best ever!! The food was fantastic, the shuttle service was always very prompt, and the views are breathtaking.

Quiet and clean

An Unforgettable Stay for All the Wrong Reasons Our recent stay at Pueblo Bonito Sunset was an experience we won’t soon forget, but unfortunately, not for any positive reasons. From the moment we checked in, it was clear that this resort had seen better days—perhaps decades ago. The first issue we encountered was the overwhelming presence of pests. The resort had an infestation of roaches, which we discovered almost immediately upon settling in. If that wasn't bad enough, we were constantly swatting at flies inside the hotel and even encountered birds flying freely in the dining areas. These conditions were far from the relaxing and comfortable environment we had hoped for. Adding to the discomfort, the interiors of the hotel were incredibly outdated. The furniture looked worn and shabby, as if it hadn’t been replaced in years. The overall ambiance was more reminiscent of a budget motel than a luxury resort. We were shocked by how little attention had been paid to maintaining even a basic standard of cleanliness and modernity. As for the food options, the selection was incredibly limited unless we were willing to pay extra for anything beyond the most basic offerings. The meals included in the package were bland and uninspired, with no variety. We quickly grew tired of the repetitive and uninspiring menu.lastly all the staff cared about was the Tips! No tips no good service.