great staff & hotel

The property was beautiful in an antique way. The check in process took far too long considering we were there much later than usual check in but they still didn't have a room ready. Other than that incident the staff was polite/helpful. The spa was absolutely lovely. I highly recommend the spa.

great

All fine

bathroom tub/shower needs a modernization but otherwise all good

Loved the breakfast. Person making the breads was outstanding

Very good. Stuffs are extremely helpful.

very good.

Did not get room on time and had to wait for 1 hour as the room was cleaned. Terrible service from the staff

Excellent

Air Con is minimal. Rooms are musty. Bathroom fan is always on and NOISY. Pool was drained without being informed when we made reservations. When it is usable, it is amazing - so this was very disappointing. The staff are always incredible.

Everything was great. Except the pool is closed and I’m a swimmer. Big let down. They should warn visitors on the web advertisement

There a butiful garden.

We arrived during Sunday brunch & had no other choices for dining in the building. The music was so loud we couldn’t talk. We sat outside but a speaker blared the same loud music. People were partying but we were exhausted from our flight & just wanted a quiet meal & to take a nap. Had to pay $40/ pp for brunch even though I couldn’t eat due to illness. The next day went better.

Staff are friendly nice people

2 night stay after Safari to meet friends in Dar. Al went well

Beautiful spacious room Great breakfast selection

The hotel was nice and the staff friendly and helpful.

Fantastic! Love the facility, friendly staff, very clean. Love my stay .

Location

The Serena Hotel in Dar es Salaam is pretty decent. The food and the amenities are exactly what you would expect from the Serena brand - Excellent. However, I believe a renovation of the building is long overdue.

I had paid thru Expedia but the manager said they had not received payment from Expedia and I was charged twice ..,

They did not have record of my reservation. Took abnormally high time to check in . Only 2 small drinking water bottles were provided as complimentary Charges too high for extra bottle of water. No tooth paste kit in the bathroom. Tub height too high.

Very beautiful place

Very beautiful place

This Hotel it’s nice but needs some attention on bathroom faucet the water is leaking and I had to wipe down the water every time I am using the sink otherwise everything on the counter will be soaked with water

A nice hotel with nice staff. Hotel rooms need to be refurbished, quite hard beds. All in all good and very central and clean

Nice location, decent size room, good wifi, excellent breakfast, old property. Checkin could be faster

Nice location, decent size room, good wifi, excellent breakfast, old property. Checkin could be faster

This is a beautiful property located in the city center. The staff was warm & welcoming. I had a big spacious room that was comfy & quiet. The free breakfast buffet was delicious and fresh daily. The pool area was beautiful to just sit and relax with a good book. I used the nail salon in that hotel and the service was amazing. The only issue I had during my stay was the airport pick up. I made prior arrangements and was told $45 USD. I was picked up and signed for my transport. I paid the gentlemen before exiting the van. When I checked out I was presented with the $45 invoice. When I explained I paid the driver I was told I was supposed to pay the front desk. After several calls to the general manager and tothe driver who denied me paying him. The hotel decided to provide good customer and not charge me again. My suggestion is to just get an Uber on your own to avoid this situation from occurring. The hotel is very close to the airport and you can actually get an Uber for $10-15.

very good hot3el

This is a beautiful property located in the city center. The staff was warm & welcoming. I had a big spacious room that was comfy & quiet. The free breakfast buffet was delicious and fresh daily. The pool area was beautiful to just sit and relax with a good book. I used the nail salon in that hotel and the service was amazing. The only issue I had during my stay was the airport pick up. I made prior arrangements and was told $45 USD. I was picked up and signed for my transport. I paid the gentlemen before exiting the van. When I checked out I was presented with the $45 invoice. When I explained I paid the driver I was told I was supposed to pay the front desk. After several calls to the general manager and to the driver who denied me paying him. The hotel decided to provide good customer and not charge me again. My suggestion is to just get an Uber on your own to avoid this situation from occurring. The hotel is very close to the airport and you can actually get an Uber for $10-15.