when I arrived at the hotel, my booking had been cancelled by them and the hotel was full. They helped me find a room in another hotel

very nice hotel. the staff was very helpful and polite. we took the family room and he was big and quite. the balcony was also big enough.

very nice hotel. the staff was very helpful and polite. we took the family room and he was big and quite. the balcony was also big enough.

Wonderful hotel with great restaurant on river. Rooms are large and clean, and basically I am pleasantly surprised. Recommendation - to visit.

Lovely facility. Large rooms, quiet. Bathrooms could take some freshening up to bring them to the level of comparable hotels. And somehow the place feels understaffed. My room had a non-working safe, so the first solution was to give me a separate room key to a room with a working safe, before finally just moving me. Apparently no one was available other than the receptionist to help me repack and move, which I felt bad about. Housekeeping seemed rather inconsistent as well, with coffee cups not changed and coffee supplies not replenished. I asked for sheets to be changed and they were not. But overall, a very pleasant stay in spite of these shortcomings.

Beautiful place to stay. A bit far from the business center but nice.

Large room, good restaurant, convenient location, easy parking.

My sons are chefs so I know what look for and expect with any meal. Unfortunately, this property needs a refocus! If want a beverage or coffee, perfect!! Breakfast - very good!! Other meals?? Try the Bishop in Leiden!! Insider tip! I could elaborate but go somewhere else dinner!!

Just returned after a short yet enjoyable stay.Lovely setting next to the water, easy to find and plenty of parking.Helpful staff, lovely room with comfortable bed, would stay again.Suggestions to improve further would be bottled water in the room and a bit more light.

Just returned after a short yet enjoyable stay. Lovely setting next to the water, easy to find and plenty of parking. Helpful staff, lovely room with comfortable bed, would stay again. Suggestions to improve further would be bottled water in the room and a bit more light.

Room was not properly cleaned and checked. Carpet was dirty and TV not working.But as usual Van Der Valk hotels have good restaurants and made the stay better

Room was not properly cleaned and checked. Carpet was dirty and TV not working. But as usual Van Der Valk hotels have good restaurants and made the stay better

Cold room. Poor breakfast , worst scrambled egg ever. Nice location and friendly staff.

Great location and best breakfast ever!!! I much enjoyed my stay! Well done!

Great location and best breakfast ever!!! I much enjoyed my stay! Well done!

Fabulous staff, comfortable room and lovely breakfasts. Enjoyed the bar lounge after busy days of exploring the area.

מלון נהדר, חדרים גדולים.המסעדה במקום מצוינת, אם כי המחירים שלה קצת בצד הגבוה

Great hotel, everything was really well done. Fine room, good foood, lovely location. About 2 miles from central Lieden but he hotel put on a free shuttle to the centre and to the station. Would definitely come back

Great hotel, everything was really well done. Fine room, good foood, lovely location. About 2 miles from central Lieden but he hotel put on a free shuttle to the centre and to the station. Would definitely come back

Nice hotel, with very good facilities. I had a very pleasant stay during my business trip

Spacious room for 4, rented by to ride into Leiden, great town, nice terrace at hotel, very pleasant staff, wonderful breakfast buffet.

Too far from the center

Too far from the center

Lovely location and pleasant staff and a good stop over on the way back to Rotterdam but it was expensive compared to the hotel van der Valk in Zwolle where we stayed the night before and the food in restaurant was poor however it was lovely sitting by the water and near the town

Lovely hotel with great atmosphere. Lovely location for breakfast sitting outside by the canal.

Hotel is in a great location. All the staff were very friendly & helpful. Our room was comfortable & quiet. The shower is small & would be difficult for elderly to get in & out of. It would probably be better to replace the tub with a good size walk-in shower like most hotels are now doing. Overall great place & would stay here again.

Our second visit - the first 10 years ago. Although the town is growing and evolving, this hotel remains reassuringly the same. The rooms are lovely (although the bathrooms a little dated) and the breakfasts cannot be beaten - the choice is staggeringly huge. The dining room is ambient and relaxing, overlooking the canal, which is always picturesque and full of interest. Only disappointment was that although we had breakfast at 7am on our last day (as we needed to leave early), we were told rather sternly that all the tables beside the windows overlooking the canal were reserved. No-one arrived for breakfast while we were eating - it was too early for everyone else! And a window seat is not possible for dinner if there are only two of you, as all of them seat four. Although the days and evenings were warm, the doors to the terrace were locked and dining beside the canal was not allowed, which was puzzling (we were allowed our coffee al fresco though). The food however, is delicious and the evening waiting staff excellent,warm and friendly. The ‘extras’ are quite pricey - breakfast is £14.50 extra on top of the room rate, which does add up. Even so, we would book again in a heartbeat. The location is perfect for visiting Amsterdam, the beaches and Keukenhof gardens - and Leiden itself (home of Rembrandt) is delightful with a fantastic Saturday market.

Hotel and staff are great. Has all the facilities you need, free parking and wifi!

Booked originally for 2 nights in this hotel, but came back after a trip to Amsterdam for a night, for another nights stay! Our room was a good size and very comfortable - the balcony overlooked the road, but we were able to see the lift bridge!

Hotel was great. Well located for where we wanted to go. Ava the person that checked us in was super. Very friendly and helpful. We had one dinner in the restaurant and it was excellent. Only suggestion is to have an alternative to the breakfast buffet. We don't eat that much and e13.50 is too much for travelers like us.

Excellent hotel - pleasant and helpful staff/ generous and tastefully decorated bedroom with balcony/ good restaurant food/ good vibe abounds. Although on the outskirts of Leiden a courtesy bus runs from the hotel or alternately take the local bus directly outside.

We stayed at this hotel as it is close to the Keukenhof gardens. We were very impressed with the service in the hotel and comfort and cleanliness of the rooms. There is onsite parking. The food in the restaurant was excellent with a self service breakfast and a good selection for an evening meal. There is a lovely outside seating area next to the canal as well as a cosy bar. The only criticism is that our rooms were close to the road (Rooms 204 & 206) which is very busy from about 4.00 am. As we only stayed for two nights we were prepared to put up with the noise but for a longer stay I would recommend one of the garden rooms away from the road. We would certainly stay at this hotel again.