We had two times of staying at Park Hyatt Seoul this year. The first time staying at the hotel we had a issue with double charges. Recent trip we booked 2 rooms for the family trip. However one of the room had the issues with plumbing for the several times and no heater for both rooms at night when the temperature was -4 degree Celsius. I did report to the concierge at the hotel but a hotel manager gave us one free breakfast meal with all those causes. All our family had to suffered with cold symptoms for several days. We have never expected 5 star rated hotel's staying with bad compensation from trouble staying.

This hotel is fantastic. All staff is available to give you the best experience possible. We would love to stay again here.

Great stay!

24/7 construction around hotel make it very noisy which was not disclosed at time of booking.

This is a wonderful hotel. Rooms are great. Excellent facilities - the pool and gym had amazing views. Room was extremely comfortable. The ground floor entrance hall is very basic, small, and you are greeted by the hotel staff (bell service, help with elevators, taxis, etc). You then take the elevator up to the top floor to check in at the small true lobby, which is attached to a very nice cafe room and lounge where you can sit and have tea or food. Then you have to take another elevator back down to your room. The hotel is relatively small despite being 24 floors. There are only maybe 8-10 rooms per floor (or less). So there was not a lot of elevator waiting - at worst a couple minutes for elevators, usually less. The staff is all wonderful, so friendly and helpful. The downsides: this area is undergoing massive construction at basically all hours. Not terribly loud but definitely some background noise. It is also along extremely busy streets. The neighborhood is not really the heart of Seoul either - it is much more of a mall/convention center or business area - far from the real heart of Seoul, a 30 minute cab ride or 30-40 minutes on subway. The food and drinks are very expensive, like to get a cup of coffee in the lounge was something like 15,000 won which is over 10$. THere is no real lobby bar - just a lounge underground. The breakfast was amazing though. 58,000 won for the buffet, but probably worth it for the variety of great things

Loud noise construction for a whole 10 days

Impeccable service, nicely designed hotel, great breakfast. Only issue is that there are constructions by the road which may be beard in the room, but they do provide earplugs if it is a bother to you. Great stay, highly recommneded.

Was very enjoyable stay for our first visit to Seoul. The staff were very friendly and helpful