Amazing

We stayed for 7 days at the hotel and found the staff incredibly friendly, helpful and knowledgeable. Steve was AMAZING and helped us sort out all our day trips and safari. Whilst organising our trips, he would teach us on Kenyan history, which was fascinating. A few other members of staff that stood out were George, Paul and Beatrice. I highly recommend visiting Nairobi and definitely stay at The Savora Stanley.

Staff always available and smiling Property very clan despite of the age

Very friendly and helpful staff

Very friendly staff!

We were so impressed with our stay at the Sarova Stanley, coming into town for business. The folks at the Stanley had two wonderful restaurants, a great gym, world class sauna and steam rooms, and an incredible pool deck as well. The library/bar on the 1st floor also makes working at the Stanley seamless. Three employees in particular made sure our stay was incredible: Richard, Beatrice, and Josef. The Kenyan hospitality shined throughout our stay here and we felt lucky to have found such a gem in Nairobi. We will be back!

The staff was great, the fgirst room we stayed in was average at best. The second room was much nicer. (Ask for room 310)

Ive already answered these

Great

Really great hotel - very clean and lived up to the 5 star name. The room was very spacious. The staff were very helpful in helping exchange money (Sara) and helping us buy our train tickets (Steve). Definitely would recommend! Thank you very much!

The place to stay if you're downtown Nairobi. Very central to everything

great service

I thought every staff member I met was friendly and helpful; always greeting me with a smile. My room was spacious and the beds were comfortable. The bathroom needs upgrading but all amenities were provided. The pool area is lovely and inviting. The gym also needs upgrading and is a bit cramped. The building itself is charming. Hotel is located in downtown which is quite busy and noisy but not where the tourist attractions are located but Ubers are readily .

Very beautiful, homely and spacious hotel. Excellent service too. Emily checked us in and she was very cordial and hospitable. I would surely be back and hope Emily would be on duty when I check in again.

Staff are amazing, very clean.

It is at the center of downtown where you can feel Africa. Hotel service is overall fine in African criteria.

Beautiful hotel!

A hotel with an amazing staff. Everyone is so kind and nice. Always looking for the guests' comfort.

Let me start off by saying... WOW. This was my first visit to Kenya, and I feel like I could not have picked a better hotel. "Property condition & facilities" only got 4 stars because they are renovating so I had to go to their sister hotel to use the pool, which also means the gym was temporarily closed. At the top of the endless list of positives: THE STAFF. I cannot say enough about the staff and how incredible every single staff member was that I encountered. I felt loved, respected, seen, cared for, and welcomed during every minute of the 4 days I was there. Eunice, Emily, Emily, Kendra, Sarah, Boneface, Beatrice, Beatrice, Samuel, Richard, Edgar... the list goes on.. and they were all SPECTACULAR! I felt like I was a part of the family. My heart was full of joy and love the entire time I was there because of the staff. The management is strong and extremely personable. The front desk staff members are dedicated, thoughtful and attentive. The concierge/porter team is friendly, quick, observant, and charming. The dining team and the kitchen team are engaging, delightful, invested and joyous. And lastly, the housekeeping team was warmhearted, hard-working and cheerful. In addition to the staff, the room I stayed in was perfect, clean and very comfortable! AND the food from the dining room not only met my expectations but exceeded them! Definitely get the breakfast option! Honestly, I cannot wait to go back. They made my trip a once-in-a-lifetime experience.

Great place if you need to do go for a walk in the CBD. Wonderful breakfast and general service.

The staff were friendly and helpful. The room was clean and bed was comfortable. I wish the AC could go a bit lower ( the lowest setting was @ 16*C) for sleeping. Breakfast buffet had a decent variety. Overall my stay was very pleasant.

The property was OK, however, I did not receive my VIP benefits, and that was quite disappointing This is a five star hotel, and the complementary beverage to my upgraded package was only a soft drink.

The service was wonderful

I ask them to upgrade my room they did not accept

Very nice staffs , close to shops and restaurants ,easy to get transportation and feel very safe in CBD area

This is an amazing hotel with history, great food, very comfortable amenities, and a Missy helpful and polite staff. I loved the brand ambassadors!

Best Hotel in Nairobi, central location, Amazing staff, very professional and welcoming front desk receptionists, very comfortable bedding, lovely design, food is great, special thanks to Ms. Caroline.

We had a great stay before and after our safari. Staff was very friendly!

The most amazing quality of the Sarova Stanley is the outstanding customer service provided by the staff. The hotel is in a great location in Nairobi and the hotel itself is historic and well kept. We re-booked to stay another day before we left Kenya because we enjoyed our stay so very much. I would highly recommend the Sarova Stanley to anyone travelling to Nairobi.

Lovely hotel with incredible staff. I always enjoy my time here, its the best hotel in Nairobi.

Location.

A classic hotel, great facilities, wonderful breakfast