Very convenient location and walkable

Good

The hotel is nice and well maintained. The area is ok. The prices for restaurants and other activities are expensive

The staff is helpful, courteous; and always has time to chat, help, laugh, give advice about the city, or anything else. They took care of us in a way I’ve never experienced before. Never!!

Always has been the property right in the heart of Nairobi with over 125 years of history. Still a very well maintained and run hotel.

Amazing staff

Exceptional

The staff were amazing from the moment I checked in and throughout my stay

Amazing

We stayed for 7 days at the hotel and found the staff incredibly friendly, helpful and knowledgeable. Steve was AMAZING and helped us sort out all our day trips and safari. Whilst organising our trips, he would teach us on Kenyan history, which was fascinating. A few other members of staff that stood out were George, Paul and Beatrice. I highly recommend visiting Nairobi and definitely stay at The Savora Stanley.

Staff always available and smiling Property very clan despite of the age

Clean and freindly

The room is spacious and nice, and also the view

Hotel is very nice, staff is welcoming and helpful!

Very friendly staff!

Very friendly and helpful staff

We were so impressed with our stay at the Sarova Stanley, coming into town for business. The folks at the Stanley had two wonderful restaurants, a great gym, world class sauna and steam rooms, and an incredible pool deck as well. The library/bar on the 1st floor also makes working at the Stanley seamless. Three employees in particular made sure our stay was incredible: Richard, Beatrice, and Josef. The Kenyan hospitality shined throughout our stay here and we felt lucky to have found such a gem in Nairobi. We will be back!

The first room 310 was small and the outlets didn't work. The second room 329 was nice and i would use this hotel again as long as I was booked into the nicer room.

The staff was great, the fgirst room we stayed in was average at best. The second room was much nicer. (Ask for room 310)

Ive already answered these

Great

The place to stay if you're downtown Nairobi. Very central to everything

Really great hotel - very clean and lived up to the 5 star name. The room was very spacious. The staff were very helpful in helping exchange money (Sara) and helping us buy our train tickets (Steve). Definitely would recommend! Thank you very much!

great service

I thought every staff member I met was friendly and helpful; always greeting me with a smile. My room was spacious and the beds were comfortable. The bathroom needs upgrading but all amenities were provided. The pool area is lovely and inviting. The gym also needs upgrading and is a bit cramped. The building itself is charming. Hotel is located in downtown which is quite busy and noisy but not where the tourist attractions are located but Ubers are readily .

Very beautiful, homely and spacious hotel. Excellent service too. Emily checked us in and she was very cordial and hospitable. I would surely be back and hope Emily would be on duty when I check in again.

This Nairobi icon is a true gem ! A wonderful hotel with an amazing history. A remarkable staff, extremely warm and welcoming. We will highly recommend the Stanley to family and friends.

Staff are amazing, very clean.

It is at the center of downtown where you can feel Africa. Hotel service is overall fine in African criteria.

Beautiful hotel!

A hotel with an amazing staff. Everyone is so kind and nice. Always looking for the guests' comfort.

Let me start off by saying... WOW. This was my first visit to Kenya, and I feel like I could not have picked a better hotel. "Property condition & facilities" only got 4 stars because they are renovating so I had to go to their sister hotel to use the pool, which also means the gym was temporarily closed. At the top of the endless list of positives: THE STAFF. I cannot say enough about the staff and how incredible every single staff member was that I encountered. I felt loved, respected, seen, cared for, and welcomed during every minute of the 4 days I was there. Eunice, Emily, Emily, Kendra, Sarah, Boneface, Beatrice, Beatrice, Samuel, Richard, Edgar... the list goes on.. and they were all SPECTACULAR! I felt like I was a part of the family. My heart was full of joy and love the entire time I was there because of the staff. The management is strong and extremely personable. The front desk staff members are dedicated, thoughtful and attentive. The concierge/porter team is friendly, quick, observant, and charming. The dining team and the kitchen team are engaging, delightful, invested and joyous. And lastly, the housekeeping team was warmhearted, hard-working and cheerful. In addition to the staff, the room I stayed in was perfect, clean and very comfortable! AND the food from the dining room not only met my expectations but exceeded them! Definitely get the breakfast option! Honestly, I cannot wait to go back. They made my trip a once-in-a-lifetime experience.