Amazing stay with my frind and his family , only Buffet need some upgrades, especially the desserts, at all thank you Jaz Saraya Resort

I recently stayed at the Jaz Makadi Saraya Resort with my family, occupying 4 rooms. Upon arrival, I declared my two kids, knowing that two children under 12 stay free. However, Mr. Mahmoud, the assistant front desk manager, insisted I upgrade to a family room, claiming my booking only allowed two adults and one child. Despite my youngest being just 5 years old and there being no significant difference between the rooms, I was forced to pay the upgrade. I later discovered that other guests who didn’t declare their kids had no issues and were not charged extra. Mr. Mahmoud was inflexible and maintained a fake smile throughout the process. Another front desk staff member, also named Abanoub, appeared unfriendly and only smiled at foreign guests.I also noticed deliberate reductions in air conditioning in both the reception bar and restaurant, making these areas uncomfortably hot. The lighting in the reception bar was dimmed, seemingly to discourage guests from staying too long and consuming more food and beverages.The animation team has declined compared to previous years, lacking the expertise of former members like Shams. They now pressure guests to write positive Google reviews on the spot and even take photos to send to their management.On the positive side, Mr. Mahmoud Takey, the front desk manager, resolved an issue for another room in our group, and Abanoub, a waiter in the reception bar, was always helpful and smiling. Abd El Masseh, a waiter is also perfect

All was good

Neach is amazing for swimming and. Snorkling . The food quality was good other than this nothing is good Rooms although very clean but old and bathrooms are old as well as furniture, the sofa bed not comfy ar all, the airconditions in the room are very old and very noisy The air-conditioning not working in restaurants so we were eating all swetong as it was so hot The beach is far from the hotel about 1 km walk and to our surprise there was no shuttle or golf car so wd had to walk in 42 degrees to reach the beach which is very hard for children and old people The restaurant on the beach serving only fast food and the same everyday which was very frustrating for all of us burger shawerma and pizza, if you want a change like pasta or vegetables you have to go to the main restaurant which is 1 km going and another back in this extremely hot weather so we could not do it In general i would never go again

Very clean. Very polite. Nice room. Wonderful pool and garden. AC in the kidsclub is very cold. Wifi is bad. They try to work on it until summer. Water bottles for the room/the night. You get it via housekeeping. If it’s empty, it‘s difficult to get new ones until your room gets cleaned again. Pharmacy. You need to check carefully what they sell. Needed something for a 1 year old baby. They told us this article is from first day on. That was not true. In the leaflet it was mentioned to be dangerous for children below 2 years. We threw it away then.

Great staff and very safe environment for families with young children

All the workers were wonderful and did everything to make my family and I very happy. And Elrahman and Talaat were very nice and helpful. I definitely recommend this place.

Fantastic service and staff. The rooms are spacious but in need of renovation. The quality of the buffet is excellent. The all inclusive drinks are great the kids loved the large selection of mocktails. The location is nice just a few minutes walk to the beach and the inclusion of trips to the waterpark was appreciated by the kids. I also liked the fact I could get a real cappuccino from the pool bar. The a la carte restaurants are fantastic but restricted to one visit per week. Further visits are charged and with a family are really expensive. This is a shame - it would be better to offer packages with more a la carte dining. Buffet for a week with three kids is not great.