Terry needs customer service training. He finally admitted hotel has bed bugs after I kept questioning about it. Room was smelly. Found somewhere else to stay.

Rooms need updating. Especially bathroom

N/A

Clean room smelled good reservations were easy

Love that they provide shampoo, conditioner, body wash and lotion and it is a great quality. One if the reasons I stay at Hilton Hotels

The bathtub is not cleaned. The wall tile has mold in several areas. The floor is not cleaned. Breakfast few items provided

The front area doesn’t have a pleasant smell and the shower in our room created a pond everytime we showered. Bed was very comfortable. Staff was helpful and friendly

Nice

Hotel is not up to Hampton Inn expectations. Needs to be updated, painted and cleaned. This hotel should be removed from Expedia's listings!

Nice hotel

Awesome staff! Everyone went out of their way to be friendly and make sure there was nothing we needed. 2 adults and 2 dogs. Property was as advertised and expected, but the team working made this memorable.

Room was very dated and not super clean. Great price, but not for what we paid for.

Ayanna the front desk was absolutely amazing

The first room we were given smelled so bad like dirty feet and some of the lamps didn’t work. We requested a different room. This one was a little better, but the outlets near the bed didn’t work, the bathroom threshold strip was loose so we kept tripping on it. Even though the hotel was smoke free, we could smell cigarette smoke from outside! This hotel had a high score rating, which we hoped for but this was not so!!!

The room was nice and big, very clean. The shower head had a leak at where it came out of the wall. They allowed dogs but only up to 75lbs and no more than 2. There’s a $75 deposit per dog. Also there’s a $50 security deposit but you get that back after checkout and they’ve ensured there are no damages to the room. The pool looks really beautiful but is no available for use beyond gazing upon through the door. I don’t know how long this has been unavailable but they took away the keycard pad and replaced it with a blank wall plate. That was very disappointing to the kids. The breakfast was very good and they had a nice variety of food and drinks available.

Good hotel that provides all service in a accessible manner. Their free breakfasts are exceptional.

We arrived very late, and walked into a freezer in the first room with no way to get it to turn off. Now past midnight, in the second supposedly clean room, our feet stuck to the dirty carpet with obvious food crumbs all over, spilling also into the bathroom. This included a large goldfish cracker sitting prominently on a shelf. The bathroom had mold in the shower and missing grout, plus a toilet that wouldn’t flush. Obvious wear all over both rooms, and I even felt crumbs on the sheets. Also only one day had maid service out of 3 which still didn’t address most items. No maid service at all in 4 days for our 2nd room. They told me this was standard unless requested. The food at the breakfast was barely warm, with fruit well past its use by date. With the one exception of Pamela, and with no provocation from us, the staff was rude and unwilling to help. No promised reduction in charges, and we never received a requested call back from manager. Taken together this is unacceptable at a $200/night “4.5 star” hotel.

Not the cleanest room I've ever had at a Hampton Inn, Toilet didn't work, had to use the bathroom in the lobby.

Black mold around ceiling vents in exercise room

Kinda gross. Gets the job done.

The pool was not opened I stayed there before and the pool was not open as advertised that was disappointing for my family. I stayed at this same hotel before and the pool was not open so I would like to know the time the pool has been inoperable

Best kept secret in Chesapeake

Disappointed that the pool was under renovations. That was a top reason why we booked the hotel.

I sat on the bed to take my shoes and socks off to go shower. The carpet was sticky. That grossed me out. The wall light next to one side of the bed was missing and there was a hole in the wall. Paint was peeling off the door and the chairs front leg looked like it was falling off. The patch job on the wall next to the shower was unsightly. The staff was amazing and the breakfast was good. Unfortunately the hotel needs repairs/renovations from skilled people. I will not be staying there again which is sad because the people were so nice.

Very big room

This is like other Hampton Inn properties; however, the outstanding features at this one were the reception desk staff and lady in the breakfast lounge. Absolutely fantastic! They greatly added added value to my stay.

Past this one for your own sanity. Housekeeping did not clean the room at all so I did not have clean towels. I called the front desk for some towels and they never brought to my room so I was not able to take a shower.

Loved my stay great breakfast.

Debra (the breakfast food “attendant “) did a splendid job, the food was delicious, the presentation was inviting & the selection was delightful! The hotel is so clean, the staff are so professional & the beds are so comfortable!

Very spacious room and awesome breakfast. The staff was very friendly and took care of the few request we made. However the bathroom was very small and cramped. There was no room to change clothes after you get out the shower and there was no ventilation. The sink was located outside the bath area which I felt could have served us better being in the same room as the shower. Overall it was an okay stay.

Customer service was great. Property condition okay

I rated overall three start because they have limited choices for breakfast specifically for Vegetarian.