There was a smell as soon as we walked in. Just musty. Our room was clean and comfortable with no smell! The only issue was that the shower curtain was too short and water splashed out onto the bathroom floor. Breakfast was okay too.

Upon arrival, Plastic bag was fitted to cover the smoke detector if was done by a previous guest obviously should have been address by housekeeping between stays. Main room door jam and was hard to open. Bathoom door was almost impossible to turn handle to the point we were afraid to get locked in bathroom and were afraid to shut the door completely. Front desk didnt seem concerned nor surprised when informed of the situation. Also couldnt provide a receipt or documentation they ran my card to hold $100 for a deposit. I understand holding a deposit, but when it is not am immediate refund and is fully processed there should be a document available to be provided and give reason for the charge and intention of refund under appropriate conditions.

Good place to lay your head

Tried to check into hotel and the lady said that my reservation was canceled by Expedia. I let her know that it wasn’t and that I paid for it in full and had the receipt and email that it was confirmed. She called her manager and he was no help. So we didn’t get to check in even though I had my proof of payment. I asked for a refund and she said the room is not refundable. So they refused to give me a room and also refund my money. I called Expedia and spoke with them and let them know what she had said and he said my reservation was still in the system. He called her on the other line and told her and she refused to uphold the reservation and said it’s canceled. The agent preceded to let her know that they were going to refund my money because the reservation was still active. I’m glad I didn’t stay at this property. The area is very sketchy and looks very unsafe. It has a foul smell to it and it looks very dirty.

I appreciated the shopping areas that were near. Everything I needed was near.

N/a

Good price, location was very convenient

The stay was great but I needed to extend my stay for another day due to my late flight. I was awaken by some loud banging noise and drilling going on. I was so frustrated that I left it at 1:30 pm because I couldn’t take the noise anymore. I wish I would’ve known work would be getting done because I would’ve checked out at the regular time. I’m just disappointed that I spent money but couldn’t benefit from staying.

The hotel was under current remodeling, loud and noisy even though I was told I was placed far away from it. Inconveniences with waiting for the elevator when it was filed with construction workers. Disty, dirty. I was told to take out my own trash and for clean towels I had to exchange my dirty ones. Gross! Never will stay again

We refused to sleep on the bed. There was hairs underneath the sheets. The young man gave us a different room on the third floor. The second room, sheets smelled clean but, the pillows cases looked liked they hadn't been changed. They had a sweaty smell. This is my first time ever to have to complain about a room. I have severe allergies. I felt like my throat was closing. I couldn't understand why. The room was so dusty that I had to use their white towels to dust the room. I was still have problems breathing. I had to use my two inhalers, I couldn't understand why. I had forgotten my crocks. So, I walk in my socks. I had to change my socks. I finally realized why I was having problems breathing. They don't VACUUM,DUST or CLEAN FLOORS in ROOMS. ATLEAST OUR ROOMS.My socks were full of pet hair and human hairs on the floor. I HAD TO THROW AWAY MY SOCKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am severely allergic to animals. I have never had this experience in my life at a Motel. WE HAD A BAD NIGHT STAY THERE. NO MOTELS ALLOW PETS IN THEIR MOTELS. THE LEAST THEY NEED TO DO IS TO MAKE SURE THEIR HOUSEKEEPERS DO A DEEP CLEANING OF ROOMS. I AM SPEAKING FOR PEOPLE LIKE ME WITH SEVERE ALLERGIES TO PETS. 😬😷 ALSO, I AM SPEAKING FOR MY BROTHER AND HIS WIFE. THEY DON'T EVER CLEAN MICROWAVES ON FRIGDE. THEY FOUND 2 SALSA CUPS IN THEIR FRIDGE. THEIR ROOM SMELLED LIKE MILDEW. WHICH I AM ALLERGIC TOO. ANYONE CAN HAVE ALLERGIC REACTION TO MILDEW. THE WHOLE BUILDING SMELLED LIKE MILDEW. 😷.

Staff was friendly but the housekeeping was terrible. Facility was dirty and surrounded by questionable characters walking around outside. The room was gross, blood stain and hair in the sheets and the barroom had mold. Will never stay here again.

Breakfast

nice place

Convenient location, decent room for just overnight stay. Fridge room was very dirty.

For two days none of bath rooms on main floor were working. We rented 3 rooms for two nights. All had failed electronic card locks. My lock failed 3 separate attempts to open door.

The only really good things that I can say about the hotel is that the bed was very comfy and the price was good. Unfortunately, the area made us seem very uncomfortable and unsafe. The hotel had a very odd odor and the air conditioner didn't work well. The room was very very humid! When we drove up and saw the area we almost went somewhere else because it was that sketch, we ended up staying and had no issues but I would caution you on the area.

A/C in room did not work well, was hard to sleep. Overall, it was fine- nice staff, and management clearly renovated the property to stand out well against the immediate competition next door.

The building had an odd odor to it. The sheets on the bed had stains on it. Two of the lights didn’t work in the room.

As someone who normally stays in budget hotels and can handle quite a bit, there were a few genuinely concerning things about this hotel. For starters, in my room the door frame was damaged, the peep hole was busted, and the door sat high enough off the ground (1-2” easily) where someone could look in if they were trying. Major stains that appeared to be blood on the bed frame, one lamp shade, and the blackout curtains. The water in the shower never actually turned off. It was running when I got there and still running when I left, despite my best efforts. Something was growing in one corner of the shower that likely needs to be scraped/scooped off at this point, OR it’s severe rust and damage (didn’t touch it to find out). That said, I did not run into any significant issues personally. I needed somewhere to get a few quick hours of sleep, and I did. The bed and linens were clean/fresh and the mattress and pillows were comfortable. Staff were helpful at check in and check out, I’m just not willing to complain/request a new room in general (but trust me, I considered it this time around).

Just spent one night everything was fine

People and staff were good. Room door was difficult to open, had to try key 4-8 times every time before it would unlock. And even when closing you had to pull door hard to allow it to close. Toilet seat was broken, tub would drain extremely slow. The place smelled like moisture.

Would never stay again.

Only to stay for 1 night only not for a week vacation

The bedsprings were busted on 1 of the beds. The bathroom had a strange oder. The fridge was warm. 1 ice machine on the 1st floor.

No thanks

Everything was wonderful except breakfast. You can do better.

Room clean bathroom gross and toilet lid broke

Went in my room and there were dirty towels in the room and an open bar of soap on the counter. I had to ask for a new room because it wasn’t cleaned.

The room I was in which was 304 was dirty and smelled like urine. The air conditioner did not work at all. No customer support or service.

The morning after my arrival the shower/tub faucet would not stop running. I notified the front desk and they contacted the maintenance man, He never showed up during my entire stay. Mold was noted on the walls in the bathroom and the ventilation fan did not draw the humidity from the room, I am nearly 70 years old with breathing issues and the mold and humidity are not safe for me. I will seek out another hotel the next time I have to travel to Denton.

The hotel was pretty drabby and had a smell. It was not up to comfort inn standards that I usually expect and actually saw someone else request a different room due to mold. The breakfast was the only good thing about the place.

You get what you paid for… I had to pay an additional $150 deposit for using hotels.com to book room on top of the room fee…had an issue with little black ants (on 4th floor) in the room, room was dusty/musty smell to it. Found a pill bottle under nightstand that had been there for quite a bit (nice layer of dust on it), hole in the closet for the shower. Water pressure was horrible and couldn’t get the water temperature to adjust from scorching to cool.