The hotel and room were great. The staff was friendly and helpful. Breakfast could use improvement, the particular morning we were there the milk was frozen and a lot of items were missing.

Lisa at the front desk was delightful! We have stayed here multiple times visiting family and it is pleasant, convenient, clean and safe. We had reservations at WoodSpring Suites, 147 Kempsville Rd., but that place was a complete dump even though it looks nice from the outside! I will not stay anywhere else from now on.

The room was dirty /dead flies in the room and stains on the bed sheets.

when we arrived in the room there was an obvious odor present that I thought would just go away, thinking it was cleaning agents. I realized what it was that night while trying to sleep. I pulled the covers up to my head and took a smell of the sheets, it was the same smell in the room. The washers and dryers were located beneath our room. the dryers were venting the odor and the air conditioning was carrying the odor into the room and as long as they were running and the air conditioning was going the smell was brought into the room. After 2 days my wif and \i had to leave.

Not the cleanest place

The hot tub was surrounded with caution tape and inoperable which was disappointing. We stayed from Thursday until Sunday, I inquired why our room was not tidied up on Friday and we were told they only do housekeeping every other day. So on Saturday evening we returned to find our room exactly as it had been, the bed had never been made up, the trash cans never emptied, the used towels were piling up. When I went to the desk to inquire about this housekeeping issue, it had been noted in the computer that “customer refused housekeeping service”. This is absolutely untrue, in fact we requested it every day of our visit. We check out in the morning and will have had zero housekeeping services during our $770 stay. Very disappointed.

The staff was friendly and helpful. The bathroom toilet was not functioning which was annoying. Although they tried to fix it, it never worked properly.

The side entrance doors were supposed to be locked, but they were not locked during the day.

I was in a handicap room. The size of the room was amazing but the shower mechanism and bath mechanism were broken. Water went everywhere when I turned it on Also, the hook on the door was broken.

Staff was not pleasant and we felt ignored when arriving. We were thinking of changing our reservation while being ignored. Not a good location. Several times we heard sirens and woken up to all night. Paint peeling on walls, shower plumbing not attached to the wall, smell of marijuana.

We stay at this hotel every time we come to Chesapeake and the stay has always been good. This time was different... had to wait too long to check in, at least 15 min... there were two other people waiting in front of me to ne helped - don't know how long they had been waiting. Also had some issues with the room that was to be addressed, but I had to go back that next night and report issue again, which at that time issue was resolved. I have received much better service from them in the past.

Overall, the property was OK my room the bathroom had a slow drain and so did the tub and housekeeping didn’t even bring toilet paper to the room they only empty the trash and Refresh the towels didn’t even change the linens on the bed.

This is our go-to hotel when we come to Chesapeake... love it!

Staff was short handed there was no hot water and theirs constant maintenance.

The shower water did not get hot. The faucet was dirty. The tiles were coming off the wall in the bathroom. Nice staff! Would not stay here again though.

Everything was efficient.

They had no hot water in our room!!! After 20min waiting on warm water, we just took cool showers then it would come in scalding🙄

Not far to airport

There were several leaks on the property. The carpeting in our room had some gaps. They charge more than most other hotels for a dog.

Extra friendly staff

Pet friendly. Didn’t check before booking. Hate that. Don’t want to be in hotels with animals.

I’ve stayed here multiple times and only had an issue once. Overall it’s a hotel and I’m a good location too.

Bathroom door was very hard to close. Toilet Seat was loose. Room was small. Key cards worked only half the time. Bfast attendant hated her job-so very rude. Not a bad hotel, but not worth the $160 paid.

Our first-floor suite was missing blinds on one window. There was a large wet spot in the room and the air was musty.

Staff was very kind. Hotel was a little dirtier than I care for. The pool could use a scrub but overall can’t complain for the price.

I like the fast there were fast casual restaurants around (Chipotle and MEzah) as well as Krispy Kreme across the street! Best of all were Sams Club (for gas) and Walmart just a half mile behind the hotel, Pool and hot tub were pretty good, and no one else using it on a Sunday afternoon!

I want to start by saying all three employees I encountered were kind, knowledgeable, and professional. Mgr was "unavailable." The common areas (lobby, hallways, etc) were clean, if dated. There was an unpleasant smell, limited to the first floor. Room was dirty. Last minute booking due to a family emergency. I called the hotel to verify my sister could check in without me as she was arriving first. I called a second time to verify reservation and add my sister's name. I finally arrive for check-in at 2am - sister and step-father in tow - to find water leaking from the ceiling above the check-in counter and a sign stating water will be intermittent due to pipe work. The sign is dated March 4-5; it is now the 6th. Our room was dirty; my socks stuck to both the bathroom tile and the carpet in the room. A few minutes later my step-father tells me there is no hot water. I talk to the AM counter agent, explaining the situation - emergency, parent died, 2am, non-refundable, dirty room, no hot H20 - was told they probably couldn't refund the room for my step-father because we knew about the leak/sign but the manager authorized a discount once I contacted Expedia. Contact Expedia who gave me $25 OneKey credit, claiming hotel would not answer their phone. Hilton gave me a small refund for step-father's room. Parent death aside, the state of the hotel and lack of reasonable compensation is unacceptable. Past experience with Hilton = this is a one-off. Expedia = do better.

Very welcoming staff all around. Room clean but bathroom in bad need of updating,,,grout looked old, damaged and dirty

The room layout was nice and the stay was alright. The front staff seemed a bit confused, the continental breakfast was lacking, and my room ended up being directly over the pool so that was less than ideal as that was quite noisy. Overall it was not my favorite stay but it worked for what I needed.

The staff rocked. Thanks team, a friendly crew. Limited tea selection downstairs that the staff member offered one from her personal teas, a decaf. She went above and beyond. The room was great.

The staff was great i enjoyed my stay

The hotel did not have our reservation. Very frustrated