Amazing experience, the whole staff are very friendly and professional. Main restaurant was amazing big variety of food and different cuisine, special thanks to chef Mohamed. Animation team were amazing, the kids had a blast as well as me. I will definitely come back soon.

I was going to give five stars but there were two things that altered the overall positive experience of our trip. The first is that waitors aren't allowed to accept tips. All tips go into the tip jar. Sounds fair on first thought. But in reality it looked to me (and i could be wrong) as if the waitors were constantly being watched by the multiple managers in white and blue shirts. So to me it appeared as if the waitors were acting more out of fear of getting reprimanded rather than out of motivation to do a good job in order to get a tip. I mean Egyptians are used to working for tips. But that's clearly a management decision to appeal to Europeans who aren't used to constant tipping. The second thing that i thought could be improved was the music. The animation team played the same songs over and over again that are played at resorts all across the world. Hearing "I will survive", "country roads, take me home", or "Barbie Girl" is not why i flew all the way to Egypt. Egypt is the music hub of the middle east and Egyptian music is far easier to dance to than European and American music. Other than having Egyptian staff at the resort it didnt feel like Egypt. It felt more like Mallorca. The food was pretty good. The salad bar was abundant although the quality of the food wasn't too high. For the price we paid it was appropriate but definitely not 5 stars. The animation team was extremely motivated and made this hotel special. All of them tried very hard to involve the guests

Worst experience ever by being physically attacked by a east European guest and hotel management discouraging you to call police as it happened on our last day. The lenghty investigation would delay our departure, they said. Stay away from resorts with a former East Block clientele.

It is such a lovely Resort. Very clean every where - the garden is so beautiful. The room was so nice and our housekeeper - simply the best. All employees are hardworking, doing their very best so so helpful.

This was a last minute decision because we had to cancel a reservation in another hotel. I read the reviews and decided on this one because it was rated extremely high as a family friendly and we were not disappointed. We took the family suite a spacious two bedroom, two bathroom unit. The children room is very cute with small desk and nice decorations so my kids loved it. The hotel has everything you want, amazing wide variety of food, several swimming pools and a decent sized aqua park. It has it's own beach and if you love snorkeling you can take a walk to a nice area with a bice coral. There is also a diving center. Close to shopping. The best was the staff. They greet you with a big smile and try their best to accomodate. Special thanks to Fahd froom room service who was extremely accomodating and helpful, Hamada from the swimming pools, Kareem a young chief from kitchen. But most staffs were amazing and you can see that they enjoyed their work. I definitely recommend it and I will go back in the future.

Staff was friendly & trying to accommodate our needs

this is the second SUNRISE resort we visited and again it was great. Rooms and service is great. Clean, the pools are watched carefully which is handy with small kids. Food is pretty good at the buffet restaurant. Service can somewhat be less or missing certain finesse, but they do their best and that is appreciated. If you are bothered by the sales men (excursions, spa etc) approaching you when at the pool, you can get a red flag at the towel center to let them know you want to be left alone. Overall a pretty good experience once again.

Great place to return!

Super god hotel

great place

The reception is very good, and the hotel staff is very friendly and helpful, and they work to make the guest happy in an excellent way. The restaurants and food are varied and very good. Really, everything is great, and the reason for this is the hotel staff.

The reception is very good, and the hotel staff is very friendly and helpful, and they work to make the guest happy in an excellent way. The restaurants and food are varied and very good. Really, everything is great, and the reason for this is the hotel staff.

Very good but need more cleaning from all types of insects

Really wounderful in all aspects,beach,rooms,food,intertainment,workers are very polite,it is the best in hurghada

The hotel was nice until my kid and myself got afood poison throwing up and diariah all night and we told the reception manager he said not from us you maybe ate something outside we didn't we just had drinks on the way until we ate the snacks at the hotel I paid full board but my son and I only were able to eat cup of soup and just water because of the nausia we had during our stay. Then my wife went to get a massage and since we are in Egypt we taught everything in Egyptian pound they gave her receipt look to everyone reads it 2006 that mean 140 dollar then when she went to pay they charged her 3800lb and told her it was 200 euro the 6 they said euro sign whythey show her the price in euro and we are American in Egypt it was very deceiving and when I talked to the manager he was sarcastic he said your wife is adult and should know if she doesn't know she should ask , it's only 60.00 different which is not big deal but the way they handled it was like a scam

Hotel is okRooms not good a lot of problems Staff very friendly Activities all day is excellent Kids club need more activities for kidsFood is excellent except DessertAqua is excellent

Hotel is ok Rooms not good a lot of problems Staff very friendly Activities all day is excellent Kids club need more activities for kids Food is excellent except Dessert Aqua is excellent

We were so disappointed and dissatisfied with our stay at this hotel, the place is over crowded, room wasn’t clean, linen was dirty and unchanged “see photo “ front reception staff was unwelcoming and unfriendly, reception itself was unpleasant with no AC functioning, dining room was a total mess, hot no AC also smells funky, staff unwelcoming as well, No order at all! Food was mediocre. Mamlouk was a bit cleaner and food was decent. Beach wasn’t too bad, the staff establishment wide wasn’t happy with their jobs and makes you feel unwelcomed . The room was so dirty, floors cabinets bathroom and even main hallway outside room, had to change keys everyday because they would just stop functioning.. so terrible… the thing that was most disgusting in the room was the bed linen which was so dirty and you can tell it’s not washed.. housekeeping guy would knock on the door every evening to basically say hi and wait for tips. So unprofessional, it’s not like you actually cleaned the room properly.During checkout they didn’t even bother asking how was the stay, which tells you a lot about how they run business. We ended up leaving and staying in another hotel which was a bit pricier but definitely enjoyed it “Steignberger Aldau” I would highly recommend this one. AND HIGHLY NOT RECOMMEND SUNRISE TO ANYONE.Oo forget to mention the cafe outside on the beach, forget the name but it had like the nubi style, serves hookah and drinks and play Egyptian music.. that was nice and the owner w

We were so disappointed and dissatisfied with our stay at this hotel, the place is over crowded, room wasn’t clean, linen was dirty and unchanged “see photo “ front reception staff was unwelcoming and unfriendly, reception itself was unpleasant with no AC functioning, dining room was a total mess, hot no AC also smells funky, staff unwelcoming as well, No order at all! Food was mediocre. Mamlouk was a bit cleaner and food was decent. Beach wasn’t too bad, the staff establishment wide wasn’t happy with their jobs and makes you feel unwelcomed . The room was so dirty, floors cabinets bathroom and even main hallway outside room, had to change keys everyday because they would just stop functioning.. so terrible… the thing that was most disgusting in the room was the bed linen which was so dirty and you can tell it’s not washed.. housekeeping guy would knock on the door every evening to basically say hi and wait for tips. So unprofessional, it’s not like you actually cleaned the room properly. During checkout they didn’t even bother asking how was the stay, which tells you a lot about how they run business. We ended up leaving and staying in another hotel which was a bit pricier but definitely enjoyed it “Steignberger Aldau” I would highly recommend this one. AND HIGHLY NOT RECOMMEND SUNRISE TO ANYONE. Oo forget to mention the cafe outside on the beach, forget the name but it had like the nubi style, serves hookah and drinks and play Egyptian music.. that was nice and the owner w

We really enjoyed our stay at Sunrise Garden, my kids loved it so much, Aqua Park is very fun, beach is amazing, food is good and lots of varieties and options, All Stuff are working around the clock to make your accomodation as much as happy and comfortable. Difinetely will visit again

Our stay was good excellent facility the pool was good the beach was excellent the service was excellent the animation team are trying to keep us enjoying all the time the food was excellent The only drawback was the guest relation manager was very tough in handling our objections

Everything was great except the service at pools bars and the room furniture was old. Reception was great. Thanks Hamdy, Sherif and Mohamed. Asian restaurant staff was fantastic.

Friendly animation team. Maxican resturant is the best. House keeping needs improvement.

Great stay , we enjoyed and everything was more than great . staff , Resturant and amenities very nice

very nice hotel, excellent service, several restaurants and rooms are comfortable.Staff are very helpful and thanks to Mr. Sameh Abdo for his support.

Nice Stay. Very Delicious Food, i think food was one of the best comparing all the hotels that i stay before. Room is very large, almost big as a apartment. Only, bathroom can be renovated and modernized with new fashion style. All was nice.

Last year was much better than our staying this year specially for food quality and the hospitality of reservations team, hopefully they arrange themselves again and back to they leave at September 2019.

The service and hospitality was unbeatable! Even on one of the last days before closing due to the Coronacrisis, we felt welcome. Thank you so much for everything!! We will come back!

The food is great... the entertainment great... the pool's were great and the wifi kept my teenagers happy too!! :-)

The overall experience was not bad. However it was way below my expectations. I have been in another Sunrise hotel in Sharm El Sheikh (Sunrise Montmare) and it was really an amazing experience there. The staff in Sharm El Sheikh were very hospitable, cheering and professional. That is what made me choose Sunrise this time in Hurghada but the staff in Hurghada were on the complete contrary, non professional at all, some of them were always gloomy, very non professional comments from many of them. When you see this altitude from a bunch of them, you know that they are not well trained and the quality standards are questionable. Some of them were trying to enforce us to move to a specific table every time we want to sit in the main restaurant, and this happened 3 times. The good thing is that I made a complaint and it was taken seriously. Special thanks to Remon ( the restaurant manager, Assem ( the Chef) and Doha (from the reception).This were trying to do anything to handle my concerns. However my comments on the non professionalism of the staff is directed to the management in order to give them more training and have some strict measures on the quality of service they deliver to the hotel clients.

It was nice trip to try it can do it again next summer

My experience with this hotel from start to end has been amazing. All the staff are helpful and very accommodating, from the reception to the restaurants to the childrens club. The swimming pools, beach which is only a few minutes walk and the alacarte restaurants. I would recommend the hotel and we are already planning our next trip.