Excellent hotel great location staff were extremely professional and helpful

Above n beyond 11/10!

Was a pleasant stay

Clean nice room. Convenient location lots of shops and restaurants. In the heart of sandton.

Overall was good and easy excess to santon city and mandela square.nice place

Just OK

Excellent property attached to the mall

The hotel didnt seem secure as Sandton Mall foot traffic was in/out of the front doors/lobby. At check-in, I wasn’t offered a room upgrade. Arriving to my room, I found significant amounts of mold on the walls of the shower. I made the staff aware and was told that I must speak with the morning staff. The next day, I met with Benedict, he was smug and replied with “Ok, do you want us to clean it?” I advised that the room/shower needs to be cleaned, I don’t want to stay in a room with visible mold in the shower. Benedict immediately seemed irritated that I was requesting an alternate solution. He offered another room whose bathroom was in the middle of the floor. Having no hotel staff assistance to review the rooms with me, I came back to advise that I didn’t want the room. Benedict stated “I can offer a room w/ a balcony” this new room was smaller than the corner exec. room that I booked. However, I no longer wanted to engage w/ Benedict’s unprofessional attitude, lack of empathy, and dismissive behavior. I was forced to repack all of my belongings, move them from the 7th floor to the 6th floor. The bed in the room was terribly uncomfortable as it was a relatively thin spring mattress. The sheets, duvet & pillow case all had stains, so I requested that the linens be changed. During my stay, I could smell heavy cigarette smoke coming through the vents in my room. Thank you to Solley, Bellman & Sticks, Waiter, they were kind, always willing to help & tried to make things better

Great location and above average hotel. But disappointed by 2 things: 1- at check-in, I specifically took time to mention that I booked through Expedia and asked if there were any upgrades available. The clerk didn’t seem eager to engage and was quick to say there weren’t any executive suites available. I had take the time to check online to see if they had any suites available and saw junior suites available. Checked the following day and still saw suites available. So I’m disappointed that I picked this hotel because I’m a gold Expedia member and didn’t get any benefits from my membership. 2- at check in, I asked for an extra bed for my 8 year old daughter. This was around 5:30 pm. We left our room to eat around 7 pm and came back at 10 pm and still no bed in our room. Called the front seat and was told they would follow-up and get the bed to the room. Called 20 minutes later and told they will look into it and get back to me asap. At 11 pm, I had to take my pj’s off and get dressed to physically go to the front desk to confront them. I was the. Told they only had one person working in maintenance in the evening and that person was busy with another task and he would come bring me a bed as soon as possible. Around 11:15 pm, bes was finally brought. The next day, told someone at the customer service desk my ordeal after being told there was no one from mgmt to talk to. The lady apologized profusely and got me a bottle of wine and a plate desserts for my room. Nice gesture.

Excellent

The check-in process was great.

Excellent place to stay for a few days in Johannesburg. Great location, kind and heplful staff. A

It's an overall a good place to stay

Great stay

The check-in was quick and easy, the room was clean and comfortable as always. The hotel is close to Mandela Square and Sandton City which makes it the ideal place to choose when coming to Sandton.

Beautiful Hotel!

We were travelling with grandchildren and staff were wonderful to them. We had a roll out bed in each of two rooms to accommodate the 6 of us. Bed so comfortable for a child or an adult. Breakfasts are truly world class

Property was wonderfully located. Easy access to shopping. Many restaurants and a square. Staff were very welcoming. My room was modern and spacious No complaints

I like the proximity to the mall.

cockroaches in the room

Loveky place with goid surroundings and easy access to shopoijg malls and restaurants. However, the restaurant and the property does not meet the standard. The food at the restaurant including breakfast were of a 3-star quality

Beautiful hotel, great staff, if you're into shopping, you'll have plenty of shops to choose from and scenery was not to bad either.

This hotels location is exceptional. The staff is great and the rooms.look very updated.

As always staff are ever helpful Room was ready at 11 am even though check in is at 2pm

Great safe location and the staff was fabulous

Everything was excellent especially the humility of staffs But you ppl need to offer toothpaste and brush for those who use ... some of don't Carry thinking like any other hotel we will be given

An awesome hotel to stay at. When visiting Johannesburg this is my go to place.

Hotel staff was very helpful suggesting and arranging tours to maximize our time in Johanesburg.

Good hotel, unfortunately personal belonging was stolen from our room, very disappointing.

The wine bottle should be per every night slept

Very nice room. Amazing location

Everything was ok ! Very nice hotel !