Location was AMAZING, very walkable, lots of food options right at the doorstep. 5 mins walk to Fairmont Le Chateau Frantenac. 8 mins to the Funiculaire to go down to Petit Champlain. About property management Pro: The staff in general were wonderful apart from the issues with checkin / checkout. We were allowed to check in early. And even if rooms are not available yet, they all Con: Our check in experience was absolutely terrible. Before booking a room with double bed for 3 people, I specifically called in and asked if they will be providing an additional sofa / cot, and they confirmed that they will. After arriving at the property, however, turns out, the room we were in had no room for additional bed. I was charged an additional $20 for switching to a room that did have extra space. Keep in mind, I was already charged $40 extra for the 3rd person during the original reservation. We had to move with our luggage up and down the stairs to shop around rooms twice to find a room that works. There was supposed to be daily cleaning done. We stayed for, 2 days, there was no cleaning done. After check out, I received a call from reception saying they will charge us extra because we left used towels on the small bathroom floor to avoid dirtying the clean ones. The lady used the excuse "the towels were not used for body cleaning. They will need to be thrown out or taken for special cleaning". This makes me question how they 'normally' clean the sheets / towels to begin with.

We had a great time at this place, it was in the core of old Quebec city and everything around was walkable.

Lana on front desk was fabulous

No water, no lift. No room services. No place to park the car. Washroom and shiwer doors doesnt have locks. No shampoo or shower gel. No service after 10 pm. No water bottles. Its a rip off

Service is good but the building is kind of too old.

Crooked stairs and small entryways

Excellent place to stay in the old city. Highly recommend.

All the staff was wonderful. Lana was a spark of fun and knowledge. She set up a cab reservation for us to get lots of luggage to the airport. We enjoyed talking with her. She is amazing with the clientele.

We stayed for 3 days. Will definitely return, staff was friendly and helpfull. Room is small, but very reasonable for the price. Location is absolutely perfect if you want to experience the Old Town Quebec City, everything is close enough to walk. There is no parking, but a big parking garage around the corner for $20 per day. Excellent value for money !

Will never recommend anybody stay here. Expedia should take it off from the list of places to stay. Very unfriendly staff.

The hotel has such possibilities we didn't expect anything fancy with just a little bit of cleaning up and freshening up this hotel could be amazing it is so close to all the tourist areas that's why we chose it a few things they could do better First thing they should have coffee with a coffee maker that works and provide cups and utensils. We bought our own. Second thing, is they should understand how to direct people to get a bus or find the train station instead of just saying go to the tourist information desk. Third thing we asked where the closest market to buy any snacks or toothpaste and we were told around the corner. They could have simply said exit the hotel take a left then take your first left and it's one block away Overall, for the price we didn't expect much but simple little things would have made this a much better experience! Lana was great but we only met her our last night. Keep her employed.

The property is right on the spots. We went to many landmarks places from the spot. Walkable to everything.

Great location; friendly staff

It is a great location and is just steps away from all the tourist attractions. The building is old, and the bathroom is quite small. However, the staff is very friendly and willing to accommodate your needs and respond to your requests. You get what you pay for. It's a nice place to stay if you're looking for something decent at an affordable price. If you're looking for a fancy place to show off on Instagram, this is not for you.

What we like about this one was the location. But we wish the staff was more accommodating especially to english speaking customers

The location is fantastic. We didn’t have our room cleaned the 3 days we were there even after we left the clean room tag out on the door. The hotel is quaint and be prepared to climb steps to your room. Not designed for anyone with mobility issues. Overall it was clean tiny and served the purpose

Outstanding location. Clean.

Good area

It was such a pleasant stay! Old building, but charming and just what you need if you plan on being out and about exploring during the day. Loved being in the middle of old Quebec and so close to many shops and restaurants :)

Property ok as it’s in a great location. As there are not coffee/tea making facilities in the room they need to make sure there is sufficient supply of coffee, coffee filters, creams, tea, cups etc for the guest to have a drink in the small foyer area.

Right in old Quebec! Quaint little hotel with all the basic needs

Don't have any service, no breakfast, even they never did daily cleaning for my room. But the location is Extremely Great! Located at the heat of upper old town, just few steps to the Frontenac. Also surrounded by many restaurants and pubs. Not bad considering the room price. I can’t asking more.

Great location and value

Good hotel, great location, just some minor issues. Floors and stairs are crooked, and shower is VERY small, not ideal for above 6 feet tall.

Really loved the view and everything else

Entrance and checkin were a little frustrating. Parking was extremely frustrating

The property is very quiet and the staff are friendly.

Super friendly staff and cute rooms!

It was close to downtown.

Close to everything, no maid every day ,, was there for 3 days ,, no cleaning and no extra towels

My 8-year-old daughter gives this hotel 5 stars and I support her in this. We loved the charm of an older building with beautiful stained glass windows in the entry. The winding staircase and all the cozy little nooks had their charm. Just a stone throw away from Chateau Frontenac for fabulous photo opportunities. Plus, the restaurant La Buche across the street is top-notch Quebecoise dining.

I couldn’t use the hair dryer and the light beside bed in the room. You need to check them and outlet.